I forgot it was garbage day. I heard the truck outside next door. I ran out of the house. The driver seen me. He waited just enough for me to grab the container and to the curb. Thankyou for waiting instead of passing by. I hope you get recognition for your job performance it is Thursday the route is on M St in Springfield. read more

I recently moved to Eugene and tried to call Sanioac to establish trash service, but was on a lengthy hold two times I called, so I just went to another vendor. read more

Picks up garbage extremely early in the morning and is excessively loud, often lets dumpsters overflow with garbage

Too many missed pick ups throughout the years. We'd email and instead of picking it up the next day they would say leave extra bags out next week. Where am I going to put these bags? In my house? Outside where they can be ripped up and thrown all over the street for me to clean up? They didn't seem to care either. So surprised how businesses can just neglect customers until they leave. Terrible practices. Moved to Apex and very happy I did. Can't wait for my hollow response from the business. Doesn't mean anything. Actions. read more

I actually have hand written signs taped to the side of my house. They indicate clearly that the green, grey, and blue containers should be replaced under the appropriate signs on the driveway. Most of the time the employees get the placement right. On two occasions, the most recent one this week, two days after pick-up day, I went outside to find a green and a grey garbage can WHICH WERE NOT MINE in the street, obstructing traffic, right in the middle of the side of my house. They were still there at the end of the day. I don't know to whom they belonged. THIS IS THE SECOND TIME STRAY GARBAGE CANS HAVE BEEN PLACED IN FRONT OR SIDEWAYS AT MY HOUSE. The first time this happened I called Sani-Pak and was told that the employee had left them there because he had to go to the bathroom. (Not only does that NOT explain why they couldn't have been placed at the curb rather than obstructing the street, it doesn't explain why the cans remained there for about 45 minutes after I called.) This time, I didn't even bother to call. Sani-Pak doesn't care. Sani-Pak's contract is with my landlord, not me. That means I cannot sue Sani-Pak for violating the Federal and State Laws about providing reasonable accommodations for disabled persons. Only my landlord can do that and they don't. I would have to sue my landlord (who doesn't deserve to be sued for this in my opinion. PLEASE DO NOT USE THIS COMPANY IF YOU ARE DISABLED. THEY WILL IGNORE YOUR FEDERAL AND STATE DISABILITY ADA RIGHTS BECAUSE THEY DON'T CARE. THE ABLE BODIED RESIDENTS SUPPORT OF US WOULD BE GREATLY APPRECIATED. read more

i moved to Apex and they have been exceptional. Plus they're local! i'll never use sanipac again

Me and my family use Sanipac, we live in creswell. Never missed a pick up (at lest i don't think) best recycling company in Lane county, just wish they used the curb sort recycling bins. Overall i would recomend read more

No instructions as to what goes where and they only pick up certain items on certain days. I was supposed to know what went where so I switched to a different company read more

These guys miss my recycle pick up for the 2nd time in 3 months. I call customer support. They tell me it will be picked up the next day. But it's not. I call again. They say it will be picked up that day. But it's not. I call again. Customer service says they have no control over dispatch and it will be picked up a week late. Total waste of time calling or texting customer service. So I'm moving to Apex https://www.apexdisposalservices.com/ Sanipac is just sad. read more

Ive missed my pick up a few times and every time i call i get a very helpful person with a great attitude and very cheerful. Today i got Rozz and she was a pleasure to speak with and very helpful. Thank you Rozz you were great! read more

Finally cancelled my service after many years. The driver constantly left debris in my driveway or would not completely empty the cans. During any weather delays, they would tell us to leave our cans out but would never come and then just tell us to wait until the next pick up as the trash piles up. Customer service reps are rude and after finding out that they are no longer locally owned, I made the switch to Lane Apex. We have choices! See ya, Sanipac!!! read more

This is the second time I've requested a suspension of services while I travel and must say that both interactions (on the phone and face to face) have been delightful! Professional yet personable... Thank you all! read more

After I had received 4 years of service, Sanipac missed the last two weeks of trash pick-up and has decided to stop serving my whole street. According to the "Customer Service Representative" that reached out to me this was done because the leaves on the roadway create a safety hazard and the truck driver feel safe. While I understand safety issues, and do not want anyone in an unsafe situation, leaves aren't new they have been happening and falling for a long time. Sanipac has been servicing this area for many, many years and hasn't had an issue until last week. The other two trash companies in town, Lane Apex and Royal Refuse, have not missed any pickups. For years, I never interacted with Sanipac, and it was fine. Now, when there is an issue, I find a lack of customer service. I am sorry for folks who don't have any other choice than Sanipac. For those of you who do have a choice, heed the reviews here that go back for over a decade and choose a local company that might actually care about you and removing your rubbish. read more

Absolutely terrible customer service. Customer service agents are extremely rude, absolutely no way way to get ahold of any beyond customer service. read more

If you are looking for unreliable trash and recycle service and rude staff, then Sanipac is the service for you. I am moving on due to several pickup cancelations that were unreasonable excuses and unapologetic staff. read more

Absolutely worst trash company, I've done business with. I only stayed with the company for 2 months within that time they never pickup my recycling. When I called to cancel they said they would take everything. But no they only took the cans and what was in the cans and left the pile of recycling that I had nicely stacked next to the cans because, like I said it hadn't been pickup for TWO months. read more

The app WIL NOT just tell you the prices on residential service unless you give them all your personal info!!!

I have been at this address for over 30 years . And have never felt the need to try another company. I've always been happy with the staff in and out of the office. That says that I'm happy my service. Planning on going on with service. Thank you. read more

There was a mix up with addresses and Sanipac took my trash and recycling bins instead of taking the bins from the correct address. When speaking to customer service, they were rude and dismissive, not interested in correcting the mistake. read more

If I could give negative stars I absolutely would. Worst company I have ever dealt with. They can't keep their information straight and are completely unwilling to work with families in times of crisis and would rather leave people in positions of filth and at risk of eviction over a balance that is over 14 years old. Low class company that cares nothing for their community unless it gets them recognition read more

Sanipac has a long litany of very picky rules. The quality of their service and drivers is very poor and they are unreliable. They are much more expensive than trash pickup in most areas. It's a terrible value. Just pick up the trash and do your job. read more

Sanipac charged me every bill at least $16 or more because my trash can was not complete it closed. The driver never has to get out of the vehicle so it doesn't cost them any extra time or manpower. They don't tell you this when you sign up and when asked about it, that said it's in their contract with the City but I'm in the unincorporated area and a private customer. They also said Apex charges for it too but Apex only charges if it's over a 45 degree which is reasonable to me. It is just a way for Sanipac to make extra money at the expense of good customer service. They have lost my business. read more

I live in downtown eugene and three times a week i have to deal with sanipac drivers blowing their airhorn to back up .. at 7:30 a.m. The driver loves to blow goofy little tunes with his airhorn in between the Florence apartments and 13th and olive apartments usually wednesday morning at about 7. every time i see those trucks i see 2 people. if you are that insecure about your reverse skills then get your lazy passenger to back you up. no matter how many times you blow your airhorn in reverse, you are still the one backing up and if someone hits you, it is still your fault regardless of you blowing your horn to spite the residents of Florence and 13th and Olive, its still your fault. read more

Worst sanitation service in my area. Unfortunately only sanitation service in my area making them a monopoly that does not care about their customers and has terrible customer service. read more

6 months of service and they have never emptied my cans completely. The bottoms have been full with the same stuff i put out on week one. I know your jobs are extremely difficult to perform but if you took the time to just lift the cans ALL THE WAY up. Then they would empty completely. And i wouldnt have to switch services. They never answer the phone after work which is when i see that they didnt take it all. So it all stacks in the same cans week after week. im ready to set my can upside down on the street to give it back to them. Their service is literally trash. read more

I've been with Sanipac for well over 25 years and in those years I can't tell you how many times they don't pick up my yard debris or recycling. I then have to call only to be told I'm not sure why you were missed and I'm sorry. This time I'm done!! I'm canceling my service with them today...there's no reason why they should miss my pickups...so frustrating, and they don't care. Not to mention charging me a $5 fee because my lid to my garage can was open a crack. read more

It's unbelievable how often Sanipac forgets to pick up my trash/recycling. I even started calling specifically to let them know I'd put my bins out and would they please remind the driver to pick them up...and even that didn't work! (Though somehow they never have any trouble collecting my payment.) Today is Day #3 of waiting for my glass recycling to be picked up, every day I call, and every day they say "Someone'll be out to pick it up!" They always ask a bunch of troubleshooting questions, aimed at proving their drivers blameless ("Did you have the bins out at the street by 7am? Were the lids closed? Were they visible from the street?") and insist on reconfirming my contact information. All that plus waiting on hold to even get to that point means 10-15 minutes wasted every time I put the trash out. Ironically, when I got home today, there was a Sanipac truck in the middle of the road blocking my house, engine idling, and the driver, out stretching on the road beside the truck, lazily waved me on, even though there was about 6" clearance on either side of the truck. But no, he wasn't there to pick up my glass recycling. After years of trying to work with them, I'm finally giving up and cancelling my "service" (or lack thereof). Walking to the landfill would be easier than trying to get this company to show up on schedule. read more

Horrible customer service I am a business customer and the service is horrible. Only had them for 3 weeks now, and there has been a problem every week.......not a good start. Very poor communication between the office and drivers. read more

I live in an apartment complex in the middle of a neighborhood on West 11th and South Bertelsen and I have to practically fight over space in the dumpster for my trash because my neighbors will fill it to heaping full before I get a chance to put mine out. This is also because the side of the complex I live on does not have a wide enough dumpster for bigger trash to go into (it fits little waste paper basket and paper shredder bin trash but anything bigger, you're SOL) Sanipac needs to find a way to accommodate the needs of those of us who are living in apartments and Student housing so that some of us don't have to wait for our turn to take out the garbage. read more

I signed up for this service about a week ago at my new residence just outside Springfield. Spent 20 minutes on the phone with the rep discussing options, recycling, and pricing. Was told my new bins would be delivered yesterday. When the bins didn't arrive, I called to find out why and was told that they don't pick up at my new residence. No call from anyone. Nothing. Not cool. :/ How can their reps NOT know where they do and do not offer service? I'd say some additional training is appropriate on confirming/double checking details and basic customer service. read more

company is usually very reliable. I was disappointed however when I called twice over 2 months and left messages to pick up items too big for the can and got no response. items now moldy and we were told to stuff them into can ourselves even tho my husband is crippled and old. read more

We are held hostage by Sanipac Inc who now charges arbitrary Extra Bag/ Overflow Charges. The only Garbage Service offered in Springfield. And attempting to call their office results in a very long hold time. read more

Just want to give a shout out to our yard debris driver at Sanipac!!! Thank you for backing your truck down my street today to pick up my really full heavy can! I'm not sure how you managed with the paving on Hunter rd, the boat, basketball hoop and all the cars....You are so much appreciated, thank you! Thank you to our regular weekly garbage pick up driver as well for putting up with our busy street with all the above as well as the constant traffic with the house building going on here as well. Thank you to Sanipac staff for coordinating the automated call letting us know you would try your best to get to us with the road improvements happening. All around good communication and customer service from calling in to the drivers on the road, thank you all very much. read more

Horrible customer service and spotty pick ups. They don't like to take responsibility for their actions. Disrespectful and switching to Lane Apex after years of terrible service. read more

Almost every friday I take my dog Arnie out to walk down the driveway and meet our garbage guy Mike. He is awesome, always has a treat for him and Arnie loves him. It makes his day every time and I just had to share. read more

Our service fee jumped to $111.00 for 3 months of service when we moved and weren't told there would be a price increase. We have a Springfield address but are considered living outside the city limits. Sanipac has a lock on the area so using another service is out the out of the question. read more

Pros: - We had some issues at our second home with suddenly no longer receiving our mail (USPS error) and our account then getting inadvertently closed. However, Sanipac's representative (Candy) took care of the issue entirely and everyone was very friendly and easy to deal with. - More reliable than Lane Apex - Can start/stop accounts, resolve issues etc online and via email Cons: - Long wait time on the phone and it can be hard to get a hold of supervisors - Far more expensive than other places we've lived. Last house we had about $16 in charges a month, at Sanipac the same amount costs us around $40 a month. read more

They have the worst billing department we have ever encountered. .. and we have seen some terrible billing departments. We moved across town this summer, within the same zip code, no less. We have not received a bill from them (at either address) in probably six months. Oh but they are great and calling and sending past due notices. Today provided the icing on the cake: a collection letter for our old address. And yet we have not received a bill from them (at either address) in probably six months. They have the worst billing department we have ever encountered. read more

Terrible, always messes up billing, rude customer service. Springfield should really look into a second option for trash disposal. Sanipac's monopoly allows them to treat customers very rudely with no other recourse but to haul your own things to the dump. **upped the stars from 1 to 2 because I do recall one of the three customer service reps was actually quite nice, the other two though? Amazing to me they are in customer service... read more

Sanipac honored the offer their Sales Mgr reached out to me with. I'm back on on-demand pickup and will be saving ~$6 a month over three month billing period vs the every-other-week service. Thanks Sanipac - that's legitimate customer service you provided. read more