We were a family of 14, there to celebrate my mother-in-law's 70th birthday. We read the great reviews online and couldn't wait to have dinner there. We arrive at 7:10 pm with our reservation made weeks in advance. Let's start with the positives: Cute look to the resto, lovely backyard area with well-distanced picnic tables and lots of land for the kids to run around. I'm afraid that's where the positives stop.As soon as we arrive, we are brought to our picnic tables (which were not as described on the phone to us as "picnic tables together by the fire pit) but as far from the fire pit as tables could be placed. The manager comes outside to move the tables together. Instead of asking his staff to help, he asks "the strong men of the family" to help him, which is "fine". We sit down, look over at the menus and no less than 5 minutes later, the same manager comes over and explains that there is some rule he just found out about that we cannot be seated together and must return the tables as they originally were and not even side by side apart, but front to back apart, so because I was facing the restaurant, I could not see anyone behind me. I mean, it's frustrating, because he is the manager and he should know the rules ahead of time. It's very weird, but we can handle that. It's covid times, rules have changed, we can respect that.
We order our food, it takes over 30 minutes to receive our appetizers and we were NOT IMPRESSED with them. The "Caldosa" is ceviche and doritos. It arrives in a small bag of Doritos with the top cut off, the fish and tomatoes swishing around in the bag, we get our hands wet trying to scoop out the fish at the bottom of the bag and the only thing we taste is DORITOS. Not great. Others order the "escabeche" which is a seafood medley. It comes in a small jar with two pack of crackers, still in their bags and not the "Premium Plus" saltines either. We can get over that. Then we wait and wait and wait and wait. No one comes to pick up our finished appetizers for another 45 minutes. Nobody comes to see us. Finally, the manager shows up and we have to ask him where our food is. He THEN explains that there was a "computer malfunction" when the waitress put in our big order. In the meantime, we have three kids under the age of 5 who are restless, crying and hungry. It doesn't help that while we were waiting, we see EVERY OTHER table that arrived AFTER us being served their food. Why were the kids' meals not served first? I have been a waitress for 10 years of my life, if anyone is sympathetic to wait staff, it's me, HOWEVER, if there is a malfunction or a delay, SOMEONE has to go to the table and INFORM the clients that there is a delay. You don't leave people waiting 1.5 hours after ordering their meal to just sit there, ignored and not serviced at all. The manager profusely apologized, then said the words "I will take care of the bills and I will make sure the kids are served right away". At least 4 of us heard those words.While we wait for our meals, the manager hands us a few small bags of chips and not one per person either. The meals come, finally, and at this point we are quite hungry/hangry. My $38 lobster roll came with one hot dog bun (high end bun, but still), one piece of lettuce and lobster on top, the lobster tasted fine, but the sides were a small bag of Miss Vickie's with the top cut off, five little round slices of homemade pickles and coleslaw in a little paper container. My roll just tasted dry and just not "wow". I mean, for $38, I'm expecting just a lot better presentation and content than that. I tasted my husband's fish and chips and the fish was fine, but not a very big piece and the best thing of everything was their french fries. Delicious french fries.That should not be what I remember from an expensive meal. So, after our meals, the manager comes over a few times to try to "smooth" things over and repeatedly apologizes, unfortunately, the damage is done. We simply didn't want to be disrespected and ignored. The manager then hears us say we are here for a birthday, so he returns with two shots of premium tequila. Who got to take the shots? THE MANAGER himself and my mother-in-law. I mean, if you want to repair the damage, you bring ALL OF US a shot of tequila. THAT we would've appreciated. Then, he returns with champagne glasses, because he "made a mistake and opened the wrong bottle". Oh and NOT everyone got a glass of champagne either. "ONLY THE LADIES". I mean, what the hell is that??!! Then he offered three pieces of pie "on the house" which we never asked for. Making people share a pie in covid times is not cool either. We cannot sit together, but we can share a pie. Smart! ONE bill, NOTHING taken off, not even the kids meals, only deduction for what HE offered us for free. So yeah, we "saved" $54 on pies and little sundaes that we never ordered. Brilliant! Terrible experience. Manager: "Rough start, but I got it back in the end". No, sir, you did not. read more