Bought a Jacuzzi Tub from them (around 7k) 2023. It started leaking about a year in, unfortunately…read morethey had a fire at the store and were closed. I had a repair man out but he couldn't find the leak. so it has leaked for a year or so. Now, it has developed a crack in the shell and is leaking even more. Crafters will not send anyone out to look at it, they want me to submit photos, videos, and proof to manufacturer. I have but they just keep giving me the run around, more hoops to jump through. I wish I never bought this thing in the first place. Probably sell it as is for next to nothing. Essentially no warranty, no support, you are on your own.

I had been searching for a jacuzzi for a long time. Did my research and finally found one at Spa…read moreCrafters. Their sales and installation team are great. I love my jacuzzi and would highly recommend them. Shawn sold me a great tub and threw in a lot of extras without my asking for them. Do your research. Don't bother with 110v jacuzzis as you will have filtration issues. Not worth whatever you will save on the initial purchase. Shawn and Frank were awesome. Really put me at ease throughout the entire process. Tub was delivered, set up and working within three days of purchase. The only delay was the availability of the electrician. However, Kelly (an electrician recommended by Shawn) was worth the wait. He did an excellent job. Awesome company.

I was looking for a hot tub to be installed before Christmas. I'm a disabled veteran and suffer…read morethrough pretty severe pain 24/7, so I was specifically looking for a hot tub to help with my pain. I considered going to a few shops in town but stopped in here and met Jimmy, their salesperson, who was extremely knowledgeable and helpful, and I knew immediately I didn't need to go anywhere else. Jimmy wasn't concerned with selling me the most expensive model; he wanted me to find the model that was right for my needs. Jimmy even came out to my house on his day off and helped me figure out where to put the tub, so I could get the electrical work done to have the tub installed by Christmas, which I am extremely grateful for. If you're looking for a hot tub, which is a pretty big investment for most of us, and you want some peace of mind to go along with your purchase, go see Jimmy at Sweetwater. I can't recommend Sweetwater and Jimmy enough.

Fantastic service at Sweetwater. I had already been to several dealers, and was a bit…read moredisenfranchised. Felt like the sale was more important than my needs. Not so at Sweetwater. My sales guy knew his business. I felt like he was working for me, and trying to recommend the best tub based on my needs. He did not push the top of the line, but showed me three models that fit every detail I asked for. I'm in my tub all the time as I work out a lot, and it is a huge help. I recommend Sweetwater to anyone who needs a quality product and wants a no hassle, enjoyable experience.

My husband and I ordered the Roosevelt Hot Tub February 2026, mid month. We received it on our back…read moreporch Tuesday April 28th 2026. Put all day 1 chemicals in it, day two Wednesday put second day chemical and by early evening we were sitting relaxing in the tub. It wouldn't keep the heat, never got hotter than 95, the Max is 104° We understand it takes time initially to heat the tub to max. Thursday we didn't get in, nor Friday, however, I did go out to test water temp and it was cold. It never heated. I tried to start the heat again, and the control panel would NOT work. Nothing came on, no lights, nothing. My husband texted our salesperson and I called the store. Apparently, our sales guy was busy with another customer. We got a call shortly after from the tech guy I guess. He asked if we reset, explained my husband had already done that AND checked the brackers AND tested the outlet with hair dryer. Still, nothing. correction hair dryer came on NOT tub. Then a woman called to set up a repair appointment, Monday is the soonest she said, ok find. Hung up, she called again. Apologized. And said Tuesday actually because she only had one repair guy. I'm FURIOUS at this point. Almost $6000.00 hot tub and nearing three month wait and NOW this. It's bullshit and we won't be back to this store to do anymore shopping. VERY VERY Disappointing! Oh ps.... upon delivery they forgot our steps and said they were on back order but I went to store second day, and our sales guy told us they had excess supply and didn't understand why they didn't bring it. Well. Because they forgot and then told us some BS to take it off of them smh. Horrible experience!

4 months (Action vs Talk), we purchased a Hot Tub from this store 4 months ago so i wanted to post…read moreafter some time, we searched several stores and did our research for months. This store had many to pick from, they are on the high end but in life you get what you pay for. We finally narrowed it down to 2-3 stores. My family did a wet test and sad to say we kicked out so much water i was very embarrassed, we laughed and stored laughed but still felt bad. We finally purchased from this store. We did have 1 hiccup on delivery but after i called the Family Leisure store, made it right and sent the Manager out to help install. I am part of a company with 900 people and Customer service is key, they have it here and backed it up with actions. the word Action means more than words, what about you, ask for Scott.....i love our hot tub and i do not regret the decision to purchase from Family Leisure

Ordered a pump drive kit and it arrived the next day! Nothing like coming home from a cruise to…read morefind your pump dead and 90 degree heat. Thanks to the quick ship, my pump is running again. Thanks!

I should have listened to the previous reviews, I bought a pool heater it arrived damage I never…read moresigned for it, and then I contacted poolzoom, I was told if you sign for it it's yours , back and forth we go. they decided to drop this in Amazon lap and finally received my money back with no help from poolzoom, a lot of reputable company's would have bent backwards to help, my experience with poolzoom was a nightmar. Please beware.

These guys are good, real good. Raul and his team are flexible and can respond quickly when needed…read more I highly recommend giving them a chance to take care of your pool needs.

The folks there are so attentive & knowledgeable. They have helped us stabilize not only our pool…read morebut also our hot tub. It's so nice to have a friendly pool business so close to our home.

***UPDATE - The original pump was installed Aug 2024. See image from the manufacturer about the…read moreitem having a 2 year warranty. Further proof that the store / store owner (Adair) does not back the products / services he provides. ANGRY OWNER!!!! Will post the recorded call of his temper and poor service / communication shortly. READ THE REVIEWS & BELIEVE THE LOW RATINGS. Don't be fooled like I was. They got $3,700 of my money and then when challenged, he hung up, blocked my number and email. Class Act!! They replaced both of my pool pumps. Converted them both to Variable Speed, and we went with what they recommended. Tony (installer) was always friendly. The booster pump has failed 2x in less than 2 years (they last about 9 months). During the 2nd installation, Tony readily admitted they have had recent issues with that model (PB4SQ). When I called this morning, I was told someone would call me back. Received a call from Adair (sp?) who continued to cut me off when describing the issue, because he needed to express that it wasn't under warranty. Which was confusing to me, as the current pump has been installed far less than a year. Our call got VERY heated. Once I told him he was being recorded, it was amazing how his tone changed. WAS COMICAL! In the end, his resolution was "take it up with Polaris, have a nice day" and hung up. Then proceeded to block my email & phone number, further showing his respect for the customer and service. Beware...poor diagnosis, poor customer service, poor product & service backing, poor communication.

Braxton worked wonders for our pool. After working with Leslies for over four years, we came to a…read morepoint this past summer after 7 different water tests and suggestions from Leslies managers, just could not get our pool chemistry clear. We heard about Pinch-A-Penny through several neighbors and gave them a try. Braxton tested our pool chemistry and immediately determined that our pool was locked. After giving a thorough and easy to understand explanation, he gave us exact advice and we followed. After 24 hours, our pool was crystal clear! Braxton's professionalism, expertise and customer service gained a customer for a lifetime. Highly recommend.