Poor customer service, and attitude. Contacted HWA on Monday 09/01/2020 in hopes of getting some to repair my pool equipment. They scheduled Capco Swimming Pools as we spoke, and sent me a confirmation via email before ending our call. I waited all week for a Capco representative to call though they never did. I called this afternoon, Friday, calling the number that HWA has listed for the company, 210 422-5422, a cellular number. I spoke with a female who said she had left the office though would try to reach someone who might still be there. I subsequently communicated with her via text messages, and was told that they had no record of HWA's service order. I sent her a copy of my email from HWA, and she responded, stating "I should not have even be answering after hours". I recontacted HWA on Tuesday9/8/2020, and was advised that an email was sent to Capco on 09/01/2020. They, HWA canceled that particular work order and assigned another provider at my request. A Capco representative sent an text message later that morning, though continued to deny having received any contact from HWA until this morning. I was happy with the service they provided during a 04/2020 service call, and really not sure why the extreme change to customer service and attitude though won't use them in the future. read more