This is an overdue comment and compliment to GPS. My pool needed to be resurfaced. When I got this pool 5 months ago, I had toads and other living creatures in the pool since it was long neglected by the previous owner. GPS was the second company that I contacted. I talked to Jay, he set me up to meet with Gabriel the very same day. I got a very reasonable quote from GPS, so I decided to have them to resurface the pool. The job was completed on schedule. I am happy with the pool and the services from GPS. Very professional, responsive and Gabriel is very easy to work with. I am planning on have them to help me with routine pool cleaning. read more

GPS - Gabriel’s Pool Service - Nasty pool needed to be drained and resurfaced - Pool & Hot Tub Service Near Me

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THANK YOU! THANK YOU! THANK YOU! Not only did they bring my pool back to life but he explained the do's and don'ts. Signing up for regular maintenance was super easy and within my budget. read more

The Good: The servicers/pool technicians are thoughtful, thorough, and helpful and do a good job maintaining the pool. I was on a weekly service plan, and the service was smooth other than the summer's heat. Note: In the summer heat or if you have lots of use during the summer, you will need to shock or add chemicals yourself. They don't make return visits in between jobs. The Bad: Service is inconsistent. 1.) Setup on a Tuesday, all good until the techs don't show up, and then you'll have to ask what happened, and you'll be on a new schedule. My schedule changed more than four times in 6 months. 2.) When it rained, and I called to be rescheduled, the GPS Onwer said there are five weeks in a month, and they only do four services. He was short on the phone and said they would take care of it next week. I ended up servicing the pool myself Communication is inconsistent. This is not a proactive service. The customer must probe on what is happening around service or questions. Be careful what is said; the owner is sensitive and short in temper and may not know what the tech is doing. No Ownership / Accountability for Issues. If you have an issue, you will not get a resolution. 1.) I gave a technician a Psyclone Filter Cleaner; he said the owner would give me a discount/credit on my bill; when I asked about it, the owner did not know and said that he fired a technician; it must have been him. I lost a filter cleaner ($300), and the Owner did nothing. 2.) I was on holiday for 3 weeks, and I returned to the house and found the pool pump running with no water circulation. The pump plumbing was so hot I estimate the pump had been running 8 hours a day for at least a week. If you look at the pics below, you can see the technician crushed the white internal filter tube when re-installing the filter cartridge. I took pictures, fixed the issue, and emailed the owner what had happened and that I would hold his company accountable for any damage. The GPS Pool Cleaner Owner showed up at the house, and I showed the owner what happened to the white tube and that the heat of the pool pump without water damaged o-rings in a cross pipe that is now leaking. He stated that I threatened him because I asked him to be accountable for the services that I pay him to provide. The Owner of GPS Pool then used unprofessional language telling me how old the equipment was, I had terrible pools, that they have problems, and that any problem was not his responsibility. He fired me as a customer and refused to hear any further explanation. Oh yes, he did try to blame everything on a technician he fired. I asked when he was fired with no response. I have video footage from May 11th - May 14 that shows the GPS pool technician servicing on May 11th, and on May 12th, you can see the pump slowly losing power and eventually not producing any filtering by the end of the 12th. By May 13, the pool was no longer filtering. How can he say it's not his fault when the evidence is overwhelming, and his tech was the last to service the equipment? I will be posting to YouTube soon. In short, don't expect any resolution; pool owners, beware. read more

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Initially, I liked this company, and they came recommended to us by our old pool guy, who was retiring. Then that changed. Unresponsive, poor customer service, lacking in communication skills, not proactive, lacking in technical expertise, ok with leaving customers without the use of their pool or spa for months at a time. Left us for months without a working spa because they couldn't source a relay, or get a qualified electrician to come out and fix it; I had to do that myself. They're anything but proactive in this regard. Had to repeatedly text them to get a pole back for my leaf rake net, which they accidentally loaded onto their truck. They came out and were unable to clean our pool because of the heavy oak bloom this spring. Owner stated because of the amount of oak pollen bay they would need to clean the filter and that their employee didn't have the necessary parts on their truck to do that, and they would be coming out the following Tuesday to rectify the problem. I texted them to confirm they would be out to work on the pool with no response after several hours, so I followed up that afternoon with a phone call. Asked owner when they would be able to come out to take care of the filter, and he states they they wouldn't be able to do it until Friday because of scheduling (after committing to get it done that day). I found this to be very upsetting, and admittedly raised my voice in frustration, to which he immediately accused me of trying to intimidate him, and hung up on me. Now, I have worked extensively in sales and customer service, and I have never hung up on a customer because they raised their voice in frustration, especially if they were upset because there was a commitment that wasn't being met on the part of their vendor. I feel strongly that he considered us to be a problematic customer, being outside the city limits. We have several oak trees on our property, as well as some older pool equipment (perhaps more work than they wanted to do, and further out than they wanted to drive) so he maybe was already looking for an excuse to get rid of us as customers instead of trying to work with us to find a solution to a problem that I feel his his company exacerbated. Well, mission accomplished, sir. Pics and video are of the state they left us in for months. It took a week and a half of another company coming out, daily, to resolve this, as well as a good chunk of cash. As an aside, I waited a few months to cool down before posting this, just to make sure I wasn't letting emotions cloud my judgement. read more

GPS - Gabriel’s Pool Service - Pool & Hot Tub Service Near Me

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Upon requesting service, the owner was very gracious with his time and gave me a quote pretty quickly. His bid was reasonable and better than others I receive. The work was done quickly but efficiently and I was very satisfied with the outcome. I plan to use GPS for maintenance of my pool as well. Highly recommended. read more

I contacted GPS Pools for a clients pool that was not working.They quickly came out and assessed the situation and got the pool up and running . The tech was very professional and friendly. I would highly recommend them to anyone. read more

I called GPS pool to come clean my pool that was very dirty when I purchased home. My pool is now blue and very inviting. GPS went above and beyond what was requested. Their prices are very reasonable and affordable. I recommend this company to anyone who has a pool. read more

GPS - Gabriel’s Pool Service - Backyard Pool - Pool & Hot Tub Service Near Me

DO NOT USE. This company is extremely unreliable and the owner has a sense of entitlement to money he refuses to earn. The company missed a day because of rain which is understandable. They refused to make up service despite the fact that it did not rain for the following four days after scheduled service. This is complicated by the fact that GPS REFUSED to use my inline chlorinator meaning every day missed is a week of unbalanced chemicals in my pool and a very dirty pool. This has happened before and I had to pay extra to fix it. Find another option. Attached is the owners email response when asked about service. Notice how shocked he is that I expect to receive the service I payed for. read more

GPS - Gabriel’s Pool Service - Response from owner regarding missed days. - Pool & Hot Tub Service Near Me

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They were scheduled to be here today, but after the time they were supposed to be here they messaged me and tried to change the day and time from Thursday after 12 to Monday at 9. Definitely an inconvenience as I'm sitting home waiting on them. Good luck hopefully they don't do the same to you. read more

Gabriels Pool Service Goes above and beyond with their pool services. Great Quality in Work and Great Customer Service. read more

Gabriel does a really good job with our pool he replaster our pool and did a fanstatic job very reliable and consistant

Gabriel fully explains the repair and possible options. Quick to respond and more importantly checked back in after repair!

I'm a new fan of this company and will be using them going forward. Professional, knowledgeable, friendly and responsive!!

I called GPS to get a quote for weekly pool service, and found their price to be quite competitive! On top of the fair pricing, they were able to come out and service my pool the same day. My service tech was John, and he was very knowledgeable and took the time to answer my questions. I appreciate the emails with notes on the steps the went through during their service in addition to the chemicals that were added. I'm very happy with my first service appointment, and feel confident in my choosing GPS to take care of my pool! read more

I called for a pool drain and acid wash, I appreciated how Jay quoted me prices and stuck to them, and was in contact throughout the process. The pricing is quite fair and the service is top notch. Will use again. Family business. read more

Quick response, very good work draining and acid washing pool, trustworthy, fair in pricing and in sticking to originally quoted price. Would recommend. read more