Despite these poor reviews, I went through them for our roof and they did a great job from inspection to recommendation of service. We went through our home warranty because of a crack in our roof and got a good deal and timely service. They fixed our roof in less than two hours and did great with keeping us in the loop. Nice work! read more

If you want to be ghosted then you reached the right company. 1). You will never get a call back. 2) They will come to the property and never return. 3) Receptionist works from home, so if her baby is crying you will be put on hold. AVOID AT ALL COST read more

San Gabriel Valley Roofing - Water damage - Roofing Near Me - Glendora, California

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It has now been over 3 months and I still have been completely ghosted. I have no idea what the condition of my roof is, I have no idea if they repaired anything, I have no clue because nobody has said anything. They got paid and completely ignored me afterwards. read more

Roofer came by feb 25th. It's March 15th and still don't have any reports from visit. Reception lady didn't even believe the guy came by till I provided confirmation texts and a ring video of the guy in my yard. I only used them because they are home shield vendor. Stay away from this company read more

So this review is from 2023...I know it's 2025. O have American Home Shield. I called them after we had roof leak because of heavy rains. They came out and said that the damages were covered my AHS. A few days later I get a noticed that I needed to pay $2,500 out of pocket to get it fixed. My ignorance said ok, let's do it. And what did you think happened? It leak again. And in spot too. They came back and fixed it...until now...the same area is still leaking and has been leaking. I tried putting tar last year and it was ok. I am waiting for them to show up tomorrow to tell me it's going to be another $2,500 or more out of pocket. AHS and SGV Roofing need to get it right tomorrow. I'm not really looking forward to them showing up and give them a third chance to get wrong again. read more

I had a roof leak. They quoted a fair price, came out right away and fixed the leak - end of story. thank you

OMG! many thanks to Ayana C. Julio S. and Kim T. and many more im sure! I am disgusted with their scams. My Home insurance Company is First American. 3 months ago, they came to look at the roof leak.. gave an estimate over my coverage, that I paid.. then kept postponing the work. Finally, the day before the job, they called to tell me to pay additional $200. as they explain it. "well, I reviewed the job/pictures w/manager and we need to do other work." I ask, WHY wasn't this on the initial est. Why wait the DAY before you come, to tell me to pay. Why didn't you send me notice of this, or an email i can review. This is just a sudden call! now i have find $200 in the couch cushions? i actually, took off WORK to be available tomorrow. im done! Don't waste your time with this racket. read more

They did a great Job. Ouality on point. Very good service can, just recomand them for every Roofing Project

Outstanding work from start to finish. This roofing company handled the roof of a very large mansion in Laguna Beach, and the result was nothing short of excellent. The level of craftsmanship, attention to detail, and professionalism was impressive throughout the entire project. I would highly recommend them to anyone looking for reliable, high end roofing work. read more

Poor customer service. My home warranty suggested them for an emergency leak and the only way they wanted to communicate was via text. They didn't have availability and their dispatch waited about 4 hours to mention any of this at my insistence. I get that everyone is having issues and it's a busy day for you but manage my expectations upfront instead of stringing me along via text. read more

I have American Home Shield and put in a request for a leak in my roof in NOV 2024. After weeks of back and forth, ignored messages, and lies about "we are leaving a note to put you at the top of priority", the technician came to check out our roof leak. He determined that it could be fixed and put in an estimate with our home insurance company. We paid the difference, and the technician stated he could fix the leak without anyone being home. Closer to the scheduled date, we were told that someone does need to be home. Back to the drawing board to reschedule a roof repair... and the repair didn't get fixed until FEBRUARY 2025. March was a dry month, and then rain came heavily in April. On a morning when there was moderate to heavy rain, the leak was still there in the exact same spot, After contacting the roofing company multiple times, not getting calls back, and only getting response after expressing frustration, the roofing company finally scheduled a technician in MAY. The day the technician was scheduled to come, technician had to cancel due to getting in a car accident. Not that technician's fault, but no one called to reschedule. Yet again, I had to message and express frustration. Then roofing company says we can come tomorrow? I move things around and make sure I'm available at the scheduled time of 8-10AM. Nobody comes. A week later I email that no technician came, and the response is that a technician DID come, but the time stamp of the photo is at 6:40 PM, and no one contacted me? Also, the roofing company is claiming that we need new roof, however the technician put a temporary sealant over the hole. This recommendation for needing a new whole roof was never stated in the original claim. I'm so over this roofing company. I never write reviews but I am so incredibly frustrated by this sham of a business. read more

Referred to this company from my home warranty, the owner came out and inspected the leak in my roof, suggested silicone claiming it would work for over 10 years, within 4 months the exact leak was back. Called him back out again, and he canceled several times on me and when he finally came back out, he put silicone over my roof again. He never did any actual repair work. He told me if I left a 5 start review I would have a warranty for a year. Within a year the roof was leaking again, in the same spot. Called the company who now claims the leak is caused by the ac unit and I needed to contact hvac, but when he did the inspection he was aware of the leak and where it was. So he's trying to get more money by having another company come back out and then he will come after them. Called another roofing company and of course they don't want to go behind the sloppy and unprofessional work done by this company. He refuses to repair the roof as needed and did a Mickey Mouse job. Don't waste your time or money. read more

We had a roof leak, like many folks, that surfaced during the recent rains. We contacted our home warranty company, who assigned SGV Roofing. Our contract is up with First American Home Warranty on 2/16, and this was our first claim. It was looking to be a giant waste of money, so I was eager to get the value out of the contract. I submitted the claim online, and SGV Roofing sent someone a couple days later on 1/19. The guy who showed up seemed very nice and genuine. Explained it would take 3-5 days to get the quote. I called on day 5 for an update. Silence. Day 6. Silence. Day 9 - still no call back so I called my home warranty. They called them multiple times, and nothing. Finally I got some communication, after I begged First American to reassign the work for a couple days. First American also kept saying they'd resolve it and never called me back. I asked Michelle to send me a detailed estimate noting exactly the scope of the work - nothing. She was able to tell me that my payment for work not covered by warranty, $850, would need to be paid before they showed up. What a joke! I told her absolutely not after being ghosted for 2 weeks. Someone better be on my roof before I make payment. Then, we waited a day and my husband called again for a detailed estimate - back to ghosting. I told them to cancel the repair - and never heard a peep then either. SGV is absolutely a waste of time. I made sure to call the home warranty and cancel the service order so they couldn't claim they did any work. Don't waste your time here. read more

Highly recommend this roof company they were beyond amazing!! From my initial call to report a leak to the final fix, their team was prompt and professional. They were quick to get someone out to my house to look and fix the issue. I will definitely be using their services again should I have any issues in the future. read more

Like other reviews, this company has really bad customer service. Please move on and chose another company to help you. San Gabriel Valley Roofing came out for repair, and I had leak after leak. They did not repair, nor stand by their previous work. They also started to ignore any follow up call. I ended up paying double because I had to hire a new company to repair and have had zero issues after. This is a Really Really Bad company. If I could give zero stars I would. read more

Received a very reasonable quote and the bc service San Gabriel Valley Roofing provided was timely and exactly what I needed.

San Gabriel Valley Roofing provides expert roofing services, including repairs, replacements, and installations, offering high-quality solutions for residential and commercial properties. read more

I submitted a claim via my home warranty, the inspector came by from the roofing company and completed his findings of the leak. I spoke with Rose with the roofing company who informed me they recommended the roof be replaced vs fixing the leaks. Rose said she would follow up in a few days with the invoice, when I received the invoice I was SHOCKED! The scope of work on the invoice didn't state they would pull a permit, if they had workers compensation to cover workers who may get injured on the job including but not limited to certified final inspection of the roof when the job is completed. That's just some of the issues with the invoice estimate sent to me for over $20K. Always ask questions, Always get multiple estimates, Always share your concerns with your home warranty companies. I'm still in shock! read more

I contacted San Gabriel valley roofing- for service request and thanks to Rose. This company has been very friendly, professional and quick to my questions asked. Looking forward meeting the crew. Again thank you! read more

STAY AWAY from this vendor!!! We had a small roof leak. We went with FAHW who assigned SGV Roofing. After initial repair the leak became much worse. Called the roofing company second time. They came in and this time was able to identify the source of the leak. They opened up half of the roof and decided not to close it or cover it the night before we had a heavy rain. Even though we told them to cover the roof if they not able to finish. They made extensive damages to my place and were back fixing the roof next day. I spoke to the owner of the company, asking for him to open a claim with his insurance and to prevent legal actions. He responded that they are only responsible for repair and do not care about damages. Very unprofessional. read more

Jaessen Webb web did my leak on Sunday on short notice. He was on time and very professional. I was unable to be at the house during the project but he kept me informed by pictures and text messages. He is very knowledgeable and gave me a very good price on my repair. I definitely will be calling him back for any future repairs. read more

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My husband decided to use this company for our roof repair as they were the lowest of our quotes. Pleasantly surprised with the work! Rose was helpful and informative. Will definitely let my family know of my new go to for roof repair!! read more

Highly recommend!! Very professional, knowledgeable, & communicative. Took the time to explain every step of this process and discussed in depth information regarding materials. They were punctual and cleaned up debris at end of day. We needed our entire roof replaced and the materials used were quality! Stayed within quote as contracted (no hidden fees). Field supervisor was professional and friendly! Would 10/10 recommend this company! read more

My American home shield a insurance company contracted this company to do a inspection on my leaking roof. I met the inspector and he inspected my roof and told me he didn't see a obvious issue but suggested that the leak may be coming from the area of the vents from my furnace and they would need to remove some tiles and seal that area and replace the roof underlayment paper under tiles . He didn't sound confident in his findings and his supervisor called me days later to confirm what they wanted to do and quoted me $1900 . So I advise them I wanted a second opinion and will get back to them . So I talk to another roofing company and they came out and within 2 mins of them being up on my roof found a ridgeway tile broken in two pieces causing my leak . So this leads me to believe this business practices misleading and false repairs and when I spoke to Rose the supervisor and explain to her the situation she's said she was going to find out and get back to me . After two weeks of her dodging my calls and messages, I finally made a complaint with my insurance. And she called me and was rude and was adamant that the issue they recommended was the reason for leak . I told her I have pictures of my roof and broken tile and I can send her the proof . She refuse to listen to me . And gave me attitude basically I wasted weeks of my time dealing with this company . read more

We noticed a minor roof leak after some heavy rains in Cathedral City CA. Since we had some recent solar panels installed by Renova we ask their roofing dept. to come out and inspect. They stated we just needed some recaulking etc. around the chimney area. Our American Home Shield policy will pay $1500.00 for the repairs. San Gabriel Valley Roofing wanted an additional $1215.00 to do the job. The total cost would have been $2715.00. I personally call this price gouging . AVOID THIS COMPANY TOO EXPENSIVE. read more

I had no clue my roof had a leak but when the hurricane came through and IT was pouring rain and woke me up out of a dead sleep I called my homeowners insurance and they recommended San Gabriel roofing and they sent someone out to check out and was given a estimate of 2700 dollars for repair WELL Here's A HUGE SHOUT OUT TO ROSE SHE CRUNCHED SOME NUMBERS AND BROUGHT IT DOWN FOR ME ONLY HAVING TO PAY 500 AND THE OTHER THOUSAND WAS COVERED BY MY INSURANCE a appointment was scheduled for my roof too be fixed and I don't to be there ty guys read more

I recently bought a home in the Spring of 2021 and recently consulted with San Gabriel Valley Roofing to assess the condition of my roof. Jaessen Webb came out to inspect my roof, and was very honest and upfront detailing that my roof still had a few more good years, providing examples that I could follow and understand regarding how roof material and roof systems work. I opted for roof maintenance service at a very reasonable price, and he was always prompt, responsive, and professional during the whole process. I am very pleased with the service provided to me. read more

A friend of mine went through San Gabriel Valley roofing through her home warranty company. An inspector went out to inspect her roof a few days later the team came out and repair all the necessary repairs office manager that she spoke to her name is Rose helped her every step of the way and made her feel comfortable with her roofing needs. She is very happy and grateful Rose was able to help them. She strongly refers this company as they were very professional. read more

Highly recommend this business, when it comes to integrity I have to say you will get it here! Jason is very professional and offers complete expertise as a roofer. My father was taken advantage by a non-licensed roofer that bid a job at $11k and 2 days later doubled that bid. I called this company and Jason has completely helped guide us through this mess. I would recommend over and over! read more

Very professional. I was able to get a quote via Yelp, and when they showed up to verify, they honored the quote. Followed up in writing the same day. Very clear explanation of the process and what to expect. read more