Honestly one of the worst experiences I've had with a company. I met this company while I was at an AOA conference and filled out their forms for a quote. They called me and I scheduled time for them to go out. They said they would go out the same week & email me the quote afterwards. It's been WEEKS since then and I've followed up at LEAST 4X or more at this point and with each time they say they'll give me the quote within the next day. They ask for my name/phone number/email address EVERY SINGLE time I call. Sometimes when I call it's the answering team after hours and those guys are the absolute worst. One of the reps I spoke to was so rude & seemed like he hated his job as an after hour team member. The reps during normal business hours are fine besides the fact that there is absolutely zero follow up. DO NOT USE THIS COMPANY if you're looking for someone professional and reliable because they will not follow up. Crazy because when I first spoke with them, they went on about how they've been in business for so long and how they're so reliable and like a family etc etc. Don't waste your time getting a quote with them, even if they started out calling you! read more

Actual customer. I hired Royal Roofing to completely replace our home's roof back in 2017. The crew that worked on the roof was professional, on time, and did a great job. The foreman on our project was Guillermo, who still works there. It took about 1.5 weeks of work with a full crew working each day to complete the re-roof. Previously, Royal Roofing had been the roofer on small repair jobs on leaks we had needed over the years at the house but decided to give them the whole roof to do since we were familiar with them. When re-roofing they used modern roofing materials and were excellent at communicating any work order changes needed as needed - for example replacing additional tiles. Recently (in late September 2024) during some needed maintenance, I met the owner, Steve, who personally supervised his employee's work on top of the roof for some work being done that was unrelated to the re-roof in 2017. I found the owner to be a roofing expert and he makes it a point to use the latest, greatest, and longest-lasting roofing materials. He cares about doing the job right, roofing in general, and making clients happy. Would recommend. read more

Royal did a patch job for me two years ago for my flat roof. It was pricey - quality work isn't cheap. They also added clay tiles to my back porch. The team was professional and respectful. 18 months later I had a leak where they added the clay tiles. It took a little work, once they came out though the technician found and repaired the problem in 5 min. Since this work I've gotten two quotes for additional work. They are very transparent and I trust them impeccably. read more

Royal Roofing - New clay tiles - Roofing Near Me - Bell Gardens, California

Quoted the job to take a little over a week, going on three weeks now. Consistently show up late and leave early. I would not recommend this company to my worst enemy. read more

We had our roof repaired by Royal roofing. All I can say is the experience was outstanding. Great communication and service from Steve the owner of Royal Roofing. The crew was respectful and got the job done quick. I highly recommend Royal roofing. read more

Royal Roofing replaced our roof 20 years ago with never a leak or a loose tile. Three years ago a neighbor's pine tree fell crushed part of our garage and roof. Our insurance company arranged a contractor to reroof and they did a horrible, incompetent job. The first bad winds knocked off many ridge tiles and we could not get them to repair as it was just after the warranty expired. I spoke with Royal Roofing to see what they could do to fix as I was willing to pay to have the issues fixed. Steve Pinkus was upfront in identifying all the negligence from the other company. Wrong materials and too short nails were used. Reroof now completed by Royal, quickly and effectively. read more

We were under a time constraint to get a new roof and contacted Royal Roofing. Johnny Bravo came out and met with us and addressed our needs and concerns regarding the roof for the house and garage which has a flat roof. They came out the next Monday and began the process of removing our existing roof, making any necessary repairs and installing the new roof. Since we have a flat roof on the garage and water just sits for weeks after a good rain, they re-sloped the flat roof which allowed the water to drain off the garage roof as it should. Juan who is the foremen was very approachable and addressed any questions/issues we had. Chantel also was very polite and handled any needs regarding receiving the quotes. They were extremely punctual and always Juan had an adequate crew who were very friendly and worked expeditiously to get the job done in a timely matter and always left the job site clean. I would highly recommend them to my friends and family. read more

I paid for repairs of a leaking roof during the winter months. The cost for a flat portion and roof tune-up was $7,500. I expected the leak to be repaired. However, the first rain came and it continue to leak on my tenant items in the garage. When I called the sale rep he shared he could look at it next week. I was very upset. They took my money and acted like I had to wait. It was clear to me their work was poor since they never resolved the leak in the first place and they could care less that it was still leaking making me wait. Do not use this roofing company if you have issues. Also, they clearly overcharge and very expensive. My contractor recommended them and I updated him on their work and work ethics. read more

Caution: Hazardous, Severe Toxic Damage and Poor Service by Royal Roofing. Two years ago Royal Roofing was hired to work on our apartment complex's roof. Unfortunately, the outcome was disastrous. Not only was the roofing job below par, I left a horrific mess, including our entire family, and Pets and children have been sick often on ever since. This resulted in extensive damage to the interiors of our apartments, affecting personal belongings, furniture, electronics, paint, and floors. Despite numerous attempts to resolve this amicably, the response from Royal Roofing has been awful. They have had to come back at least eight times to assess the problem. Believe it or not the roof is still leaking now. There way of fixing. The problem is to put plastic on the roof we are absolutely disgusted with the service, and the way I was treated by the owner was not only condescending, but very misogynistic. We are tired of Royal Roofing ruining our home, as well as the home of two other tenants This experience has not only been financially draining but emotionally taxing as well. Attached/Included are photos evidencing the extent of the damages. This situation could have been avoided with professional care and attention to detail, which was starkly absent in their service. I write this review to warn others to reconsider before engaging Royal Roofingfor any service. It's crucial to protect your property and peace of mind by choosing a company with a proven track record of quality service and customer satisfaction. I hope sharing our experience helps prevent others from enduring the same ordeal. read more

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DO NOT USE THIS COMPANY. We had them replace our roof about 15 years ago, we have 4 roofs in our condo complex. They were recommended by their son who lived in the complex, once it was done, his son sold and moved away. They added additions to the quote we agreed to which cost us more and more $$$$$$$$$$$. Through the years, we have had leaks on all the roofs, we kept having them patched. Recently we had a reputable come check out the roof and they discovered that with our roof and a second roof, they removed the drains when the roof was replaced and did not re-connect them all the way, which caused a slow leak over the years. read more

WHAT CAN I SAY?! Royal Roofing is a company that DELIVERS, in more ways than one! After securing and reviewing multiple bids for my reroofing needs, it became apparent very quickly that Royal Roofing stood out from the rest. Their quote was clear, fair, detailed, and informative. The roofing crew, lead by Guillermo and Nicholas were true professionals and very pleasant to work with. Not to mention, they completed the job 6 days ahead of schedule! They pride themselves on SPEED, QUALITY, EFFICIENCY, and CUSTOMER SERVICE.....and it's very apparent! Steve, the President, was professional, charismatic, informative and ALWAYS answered my calls and questions with excitement and great detail. I was new to reroofing and can be quite indecisive at times, but Steve made it a point to be patient and educate me on the ins and outs of reroofing. Steve was even willing to support me during a reroofing disagreement with my HOA about allowable reroofing product materials, which I appreciated......TALK ABOUT GREAT CUSTOMER SERVICE! I truly appreciated the daily reroofing progress updates (accompanied by clear drone footage and pictures) provided by Steve and Guillermo. The days were filled with laughs and smiles and you can tell the crew really enjoys what they do! If you are reading this and have reroofing needs now or in the future, I HIGHLY RECOMMEND Royal Roofing! read more

Called for a quote they said they would schedule an appt a month out. No one ever came. The lady spoke to had a tone on her. Their customer service is horrible. @Steve, I am confused about the source of your information and what you define as a fit. When I spoke with your receptionist, I simply clarified that I was not seeking warranty service for the roof we originally purchased from your company. Instead, I was requesting a new estimate since our warranty had expired. I understood that it was the rainy season and that you might not have immediate availability. If your company was not interested in our business, a simple explanation would have sufficed, rather than providing a tentative date and not following through. I realize the importance of supporting your employees and your business's reputation, but I am just sharing my perspective on the situation. I apologize if you do not agree, but based on the notes, I feel they are not accurately reflecting the situation. In my view, asking for a specific date is not throwing a fit; it is simply seeking clarity and understanding. read more

1) Here is how you know the roofer is wrong.. 30 tons of roofing materials removed - 60,000 lb. yes Steve your roofers hauled off 60,000 lbs of materials on a commercial strip comprised of 3 small offices totaling less than 4,000 sf. You mentioned it was 20 tons NOW 30 tons? See attach Email. Why keep changing your numbers? Fact #1 2) You said over the phone the drains were covered instead of in the email why? Cause it becomes a he said she said conversation to cover yourself. Didn't i also attach the proof that your worker was working next to the drain with it uncapped. Fact #2 Lastly your claim that we try to save money using a handyman after spending $33,000? That is 0.009%.. Steve we got tired of paying you money that didn't fix anything. I mean who wants to keep paying when the same company can't fix it? You were the one that said "we are a for profit company, it cost my employees every trip they come out and we don't do anything free". Steve your employee upcharged every chance he could get. He pointed at the paraphet covering saying that was the leak and a $3,000 silicone glue will solve it. We paid, and guess what, it STILL LEAKED! Your roofers came out for free checks.. yes Steve your roofers Pointed at a neighbor property roof that has nothing to do with this! We even had 2 other licensed plumbers say the exact same thing.And every free check claim nothing was fixed and "these claims kept pointing to wrong items". Why would we pay for a company to come back and fix nothing? You do remember that when you don't do the job properly you waste the time of not just your company but mine. I have to be there inspecting and wasting my day. Steve your first chat before anything was resolved was that you pointed I was wrong before you even stepped on our site to look. Lastly, for all the readers out there. During rainy season, Steve gets a lot of calls, on his phone call with me he mentioned he had at least 50+ calls from existing clients. Now Steve, this leads me to believe there are a lot of people who probably have similar issues... Now furthermore, on one of your emails after the roof completion it stated please give a 5 star review we are offering $25 dollar gift cards. How many of your reviews are paid for through gifts? 1 Star and will not change because your information is incorrect. read more

Royal Roofing has been in business for a long time. I've known Steve Pinkus for a few years and his is a very knowledgeable and professional guy. He is always willing to take time to properly the explain the work needed and ensure the customer understands. I've only heard good things and his business is well respected in our community. I'd recommend his services. read more

I got a nail on one of my tires because their employees don't clean up the driveway I text messages my landlord that I spend money to repair it he told me the workers want to speak to me one of the employees said he was in charged he was super rude he called me a liar and was only trying to get money from my tire that had a nail he told me not to clean the drive way it's not my job but I live there I do it because there is allot of nails on the floor I got pictures to prove it the workers don't watch out for any tenants passing by one of my neighbors told me she was walking to her apartment and allot of debris fell to the ground almost hitting her and those guys almost all of them don't speak English so you can't tell them to be more careful and to watch out for tenants I want to speak to some one and make a complaint read more

Royal Roofing had just completed my roof job, and, the roof looks Spectacular!!!!! Royal Roofing went above and beyond the call of duty!! *HONESTY. This company is an honest company. The amount of plywood and facia that they had charged us, had match with what they had left on top of the roof. *QUALITY. The roofing materials are high quality, in addition they had done quality work, with the roofing and facia installation. *ACCOMMODATING. They worked with us in, getting the specific color that we had wanted for our roof, and they are allowing us to finish with a remodel of a bedroom, in order for us to get our final roofing inspection. *TIME. Royal Roofing had completed the roofing installation within 2 weeks! *Clean Up. Everyday, Royal Roofing employees would cleanup the entire job site. This was great, because at the end of the day, they never had left a mess. I was worried that the roofing paper or the shingles would be scattered throughout the property. Or worst, I was worried that the nails from the stripping of the old roof would puncture our tires, or possibly my neighbors tires. Ultimately, Royal Roofing takes pride in their work and on how they treat their customers property. I'll definitely, will be using Royal Roofing again! read more

Royal Roofing - This was included in the price estimate - Roofing Near Me - Bell Gardens, California

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Royal Roofing did a project for us. Steve is great, he came through and finished it in a timeline promised. Quality company and quality employees helped with the process along the way. Every detail was explained and gave us the best options available. The crew was amazing and with outstanding skills. Thank you Steve and Royal roofing. Howie- Diamond Air read more

Royal roofing did an excellent hot mop job on my mid century modern flat roof. The crew worked hard everyday and were all very friendly. Job was done Jan 2021 and it's rained a few times since- no leaks! And it looks great- good clean job, glad I tried them! read more

Royal Roofing are exceptional hard working employees from the construction section and the office personnel. I will highly recommend Royal Roofing to anyone who wants a peace of mind when it comes to your roof. I am so happy with my new roof. read more

Royal Roofing just stripped & re-roofed my Anaheim home last week. Headed by Foreman Hector & his able crew, did a "high quality/detailed install" and their clean up was also excellent...the mark of a Professional Roofing Crew. Note: Royal Roofing is re-roofing my Brother n Law's Santa Ana Rental this week and all is going well there. Thanks to Owner Steve and Johnny his Assistant for their expertise throughout". read more

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I'm extremely upset that this company came to my house and apartments and not only destroyed the cable dishes on the roofs of multiple renter's witch now had not services but also destroyed the cameras we had around the apartments and the front house. How can this company think thats ok? They should respect and take care of small things that are important yet did not care. I saw nothing professional about this company and the crew they brought honestly half the time the crew was pretending to get hurt or fall of the roof after throwing stuff down that made loud a noise. Yelling and acting like someone fell off the roof. I do not find that funny or professional and its honestly upsetting not only to me but to the people who rent and live next door. If your thinking of going with this company I would re think your decision because they play around to much and are totally unprofessional. read more

Two years ago in December I had my apartment building re-roofed by Royal. I was promised the job done quickly and waited 6 weeks! Now two years later I am getting the building repainted and they discovered a large dish was left on the unattached to anything. Thank God it did not fall since a lot of damage could occur! SO unprofessional!! read more

Royal Roofing - This was left unattached on my new roof! - Roofing Near Me - Bell Gardens, California

I had to call Steve for a second opinion during my roofing project: he was happy to lend his expertise, recommend what should be done for my roof. read more

Royal Roofing recently replaced a roughly 4,000 SF commercial roof for us and they did a very thorough job. They worked in a heat wave day in and day out, and the job took longer than they expected, but they stuck with it and did a great job. The salespeople, foreman and workers were friendly and helpful. They cleaned our skylights thoroughly, they addressed any issues or questions along the way immediately. After completion, when there was a minor issue with some of the HVAC units, they came back right away without question to remedy the minor issue. The new roof got a major test with tropical storm Hilary, which occurred abut one week after the roof was complete. No leaks! read more

Does not return emails or messages. Called them for roof repairs and they don't even bother with you even though they advertise to do so.

We have a 20000 SF commercial building in Huntington Beach. We needed to install new AC units on our roof. I reached out to Steve for an estimate to "roof in" the units. Royal Roofing coordinated the project extremely well with our AC provider! read more

I evaluated several roofing companies and picked Royal even though they were not the cheapest. When speaking with Gilbert, he sounded honest and explained the process in detail. The workers were very courteous and made sure to clean up at the end of each day. They did an excellent job. I am still waiting for the rains; I am sure it will be fine. Raphael Perera read more

Royal Roofing Company did a full roof maintenance and had to repair a area of rotted wood under a gutter and as usual Francisco and his crew did a fantastic job. Steve,the owner, and office staff are always easy and great to work with. That is why I have been with them for over 30 years. If you need quality roofers Royal Roofing Company are the roofers to choose. read more

I live in an Old Towne community and have a Spanish style home over 80 years old. I wanted to keep it's integrity. So Royal Roofing lifted the tile, cleaned and replaced it back, only having to replace a few broken ones with new ones. They did a fabulous job on the porch which had wood rot. They replaced what was bad and stained it. Looks like the original. I was kept informed all the way through the process with photos until completion. They are an All-Star company. read more

Royal Roofing does not come back if it leaks, oh well, brand new house and too bad for me. That is not how you take care of your customers. I would not recommend this company, at all. read more

Do not hire this company. We had our roof replaced a couple of months ago because it was time. We hadn't had any issue with the old roof, but it was old and needed replacing before it failed. Royal Roofing took a month to complete the job, then as soon as the first rain came, it leaked!!! Water poured in on the top floor, ruining everything in its path. The company owners are whining about it not being their fault and refusing to pay for damages. Damages caused by their shoddy work! Save yourself money, time, and irreplaceable belongings, and go with someone else. Update: Without knowing who I am, this company insisted that it wasn't them who destroyed our property and threatened a lawsuit! It was definitely Steve on the phone who refused to admit his company's mistake and its him now who is talking out of his ass. Terrible customer service and it speaks for itself. read more

I had a couple of unexpected leaks when my new A/C was installed on my flat roof because the ducts had not been sealed yet and then on the same day a rain storm decided to hit much to my chagrin. Gilbert Hernandez with Royal Roofing was very responsive and came out to access the situation right away because I also had ponding on my roof. In record time and with a full schedule of jobs to be done, he rushed a crew to my house to fix my problems because there was a threat of more rain. I was so grateful. This is truly a testament to service and dependability. They will definitely get future business from me. read more

Our HOA needed a follow-on inspection of the roof installed by Royal Roofing back in 2012. They were very responsive to our request and completed the work quickly and thoroughly. And we have been very happy with the re-roofing they did back in 2012. I highly recommend Royal Roofing. read more

They do not honor their own warranty. My roof started to leak after a little over 9 years. My receipt, which I still have and emailed to them, says 10 year warranty. I contacted them. A woman said that they would get back to me, but they never did. read more

Great company. I have used for a couple of properties. Very responsive and clean work. Would highly recommend. Alex is the best.

My roof of about 1500 square feet was removed and replaced within a business week. My roof had 2 layers previously, yet they still made short work of it. Steve and Francisco (Jr) were very attentive and helpful throughout the entire process and were very good at following up with me daily. They did not try to high ball me or charge me for things I may not have needed. During the repairs, the fuses to my AC unit blew out due to running two air compressors at a time, but they were quick to get replacement fuses themselves and repair the unit. As with any roof repair, there was a lot of trash and debris, but the team did a good job cleaning, sweeping, and throwing everything away. I'd recommend Royal Roofing again to anyone looking for roof repairs done well. Special shout out to the foreman Guillermo who had to deal with my requests, questions, and general lack of knowledge about roofing. read more

Royal Roofing is an excellent roofing company. My on the job contact was Gilbert Hernandez. He explained the roofing material used, the work process and Guaranty/Warranty of the product, in detail. This is not the 1st time I have used Royal Roofing and had Gilbert take care of me. I used them about 7 years ago and was very impressed with them that I called them again, for another project, with no hesitation. Dependable and Professional! Thanks Gilbert! read more

Owner Steve was honest and up front about not being able to help me. But, even though Royal Roofing couldn't help with our solar tunnel issue, Steve was very helpful with several recommendations. read more

They were an amazing ROOFERS that took care of EVERYTHING for us even during the crazy CRAZY rainfall we had experienced during the 21 days process! They CLEANED-UP EVERYDAY. Not a speck of nails, debris, or any roofing materials was left around my property. Now that's what I call service! We had a situation and the owner solved it for us IMMEDIATELY and went above and beyond to keep this customer happy, satisfied and at peace ‍. I highly highly HIGHLY recommend these roofers for my future projects and yours too!! The owner, Steve Pinkus (in person) and his wife Stephanie (over the phone) are just wonderful and compassionate ppl that you ever met. I've bonded with them due to special circumstances. (Thank you BOTH!!) His foreman, Guillermo is second to none . I can understand why he's worked for Steve for over 17 yrs. They become your second family. They were both attentive, careful, and extremely patience. They calmed my nerves each time I had to text them countless of times!!! That was many many times. They were responsive and complete professional. I would give them a ten (10) stars .... or even 100 stars if YELP allowed me to! That's how SUPERIOR these guys were ‼ read more

I searched for a roofing contractor for over a year and it was well worth the wait and the due diligence. Royal Roofing did a FANTASTIC job on a COMPLETE reroof of the flat-roof part of my house. The two words that can sum up the work are "quality" and "teamwork." I can't say enough about how great it was to work with Steve and the foreman Santiago. They both cared very much about the quality of their work and communicated with me at every step of the way. I really appreciated their full disclosure and felt I could really trust them to keep me informed. The job was particularly complicated in that it involved: - a complete tear off of existing roof - Replace all insulation - replacement of all CDX plywood decking - the addition of ribbing to add more slope to the roof - another layer of CDX plywood - adding a radiant barrier - 7-layer hot mop system - Cool roof cap sheet - New rain gutters - Install two Solatubes - Install a solar fan over the garage - Build curbing for a new skylight - And numerous other small details! The Royal Roofing team also had to work with 6 other subcontractors I had coming in and out on a variety of other jobs. I was very impressed with how the Royal Roofing crew were continually willing to talk to the other subs and make sure that everyone was able to do their portions effectively. For me this was a critical part of the remodel and not to be underrated! I saw great teamwork happening the entire week. Since the roof was completed we've also had a few days of rain. The water sheeted off nicely into the new rain gutters. I can now live without fear of a new leak forming with every rain. The roof is solidly built and even other contractors have commented on how good it looks and is clearly high quality construction. The house and the garage are also much cooler! The Royal Roofing team paid attention to every detail and did the job right! I will definitely be looking forward to working with them again to reroof the other half of my house that has a pitched roof. I know the quality will be superb and I don't have to fear contractor problems. P.S. I don't understand some of the 1-star reviews below from people who didn't even get work done. In my experience all roofing companies have busy times when they just can't get to everyone. I spent over a year searching for good reason! Patience, politeness and persistence will get you quality, not complaining. There are two sides to every story! To the reviewer below showing a hole; that doesn't look like a hole that has anything to do with a roof replacement. That looks like a flashing issue. Unless that was in the scope of work, then how can you expect Royal Roofing to be accountable? read more

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