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Samz Electronics

5.0 (1 review)

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10 years ago

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Best Buy East Colonial

Best Buy East Colonial

(140 reviews)

$$

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's begin!. We stopped here because I we left one of our devices at home and decided to visit this location to see what they had to offer us!. Success, we got what we wanted and left promptly! I would definitely recommend this establishment!.

I had a really frustrating experience with Geek Squad, largely due to one employee--Keenan--whose…read morelack of professionalism set the tone from the very beginning. At my original appointment on April 7th at 5:40 PM, Keenan immediately came across as disinterested and dismissive. Before even properly assessing my issue, he brushed me off and said they might not be able to fix it anyway and that I'd probably be better off going directly to Apple. On top of that, I was then told the specific technician I needed was no longer there--even though the system allowed me to book that appointment time. So I was turned away entirely. I returned on April 15th, mistakenly thinking it was my rescheduled date. Despite that, the associate working that day was incredibly kind and tried to help me. She couldn't fit me in, but she made the effort and scheduled me properly for April 16th. She was a complete contrast--professional, helpful, and actually cared. When I came back on April 16th, I was once again helped by Keenan. The experience was just as disappointing. He had me sit and wait, and when he finally addressed me, he told me my AppleCare had expired the day before and that I'd now need to contact T-Mobile or go to Apple. This was extremely frustrating, because if I had simply been helped on my original appointment date, this would not have happened. What stood out the most was his attitude throughout both interactions--dismissive, unhelpful, and completely lacking any sense of urgency or accountability. It felt like he had no interest in assisting customers at all. This isn't a reflection of the entire Geek Squad team, as the associate I met on the 15th was great--but Keenan's behavior was consistently poor across multiple visits. Based on my experience (and similar feedback I've seen from others), this is something that seriously needs to be addressed.

T-Mobile

T-Mobile

(16 reviews)

$$

SoDo / South of Downtown, South Orange, Downtown South

We recently moved and cannot even reliably make a phone call at our new location. Data plan -…read moreforget it, zero bandwidth. So after 23 years we decide to try another provider to see if we get better service. In an emergency, if internet goes down (wi-fi calling only here) then we have no contact with the world. So T-mobile was very nice on the phone when cancelling. They told me the final bill would not be pro-rated, which sucks, but okay. Today I get the bill and they charged me $75 for the same bill I have been paying $50. I can only assume they pulled all promo rates and billed at the max, but still can't figure out how they got a $60 plan to $75. There was a good chance we would have gone back to T-Mobile after our trial with another carrier. That ship has now sailed. I know this has not been the old T-Mobile for years, that had great, in-country support and took care of any issues. Those days were gone and now so are we PERMANENTLY!

T-Mobile is getting bad. I was offered a new phone for a price I said ok, but I just had a funny…read morefeeling about the phone call so I call to check my account it was all wrong. I've been with them for 24years and this is how they treat they loyal customers. im very upset because customers service offer one thing but when you get your bill is different, so I told the second agent to cancel the order and I willl be canc my service and she didn't care. Now I have to wait for them to refund my money. And to top it off I asked the first agent name John to send me a email about my new plan and he never did, so when I called back they didn't believe me. my advise is don't use T-Mobile they don't know how to treat they'll loyal customer's .

Samz Electronics - electronics - Updated May 2026

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