About two years now I have been going in here. Sometimes end up just looking, sometimes buying. I…read morehave ALWAYS been approached by a friendly assistant who was helpful and courteous and after a short bit, offering me cool drinks or a Kurig coffee.
The other day, I was buying and selling.
The need for birthday bling brought me in. Earlier the wife wooed over a dainty "dot n dash" necklace that unfortunately was made from sterling, not white AU. This store really went to bat for me while under a very tight (no stumbles) time frame. The dinner celebration was in four days!
They ordered in the same size and style without a deposit in white gold, custom assembled the multi-strands with complimenting 14K couplers and lobster claw clasp. The piece turned out fantastic!
I'm very pleased with their workmanship, customer service and willingness to meet a demand. We did it! She was all lit up when I presented their so nicely wrapped present ta boot. (see the picture!)
I was able to cash in some old neglected gold pieces at what I believe is very fair rate too. Breaking down how the scrap price per gram was to be determined was explained throughly.
I was offered one rate for store purchases and another lesser rate for cash out. Now how fair is that?? Damn fair I thought, since profit is the game to pay the rent, and yet, they allowed for a store purchase which already has mark up built in.
They earn TRUST on that policy alone.
Tomorrow, I would do it all over again.