I placed an order in August 2025 that never arrived. After tracking it down, I discovered that the post office received the package but never delivered it to my home. Instead, they returned it to Sam's for reasons unknown to me. I contacted Sam's to explain the situation and asked them to resend the order, especially since the items were for my honeymoon and time-sensitive. Sam's told me there was nothing they could do. I was instructed to reorder the items and pay a "restocking fee" for the returned shipment--even though I did not initiate the return. After being a customer for over 10 years and spending thousands of dollars with this company, I found it unbelievable that they wouldn't cover a $10 fee. I disputed the charge, and PayPal ultimately ruled in my favor and issued a full refund. At that point, I decided I would no longer shop with Sam's. Fast forward to February 2026: I received a coupon due to account inactivity and decided to give them another chance. Unfortunately, that was a mistake. On 2/9/26, I received an email stating that my account had been suspended due to the PayPal case from August. I was shocked and disgusted by this retaliatory response. After years of loyalty, I now have nothing positive to say about this company. I strongly caution others against spending their money here. Please consider supporting local or Black-owned businesses instead. read more

I bought the Outre HD Lace Frontal Wig Perfect Hairline Glueless Fully Hand-Tied 13x6 Lace Wig (Irina) from Sam's Beauty a week ago. I left a review on their website, but it still hasn't been posted -- which makes me think they don't publish honest reviews. There are barely any reviews on their site, which is a huge red flag. This wig is awful. I wore it once around the house, and by the end of the day it was a knotted, itchy mess. Total waste of money. I won't be buying from Sam's Beauty again since they clearly don't want real feedback out there. read more

SamsBeauty - This is the Outre HD Lace Frontal Wig Perfect Hairline Glueless Fully Hand-Tied 13X6 Lace Wig Irina - Cosmetics & Beauty Supply Near Me - Mount Prospect, Illinois

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Where do I star? ordered online. they sent me items I didn't order. then denied my claim for a replacement or a refund telling me even if I returned the items I wouldn't be reimbursed. High level gaslighting. they said I couldn't return it for a refund and I couldn't return the items for a replacement. At this point it's theft. Do not buy from this company. I ordered bundles and closures and got. Dye and shampoo. read more

SamsBeauty - Cosmetics & Beauty Supply Near Me - Mount Prospect, Illinois

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If I could rate this 0 stars I would. I purchased a human virgin hair wig. It was hair cut in between the tracks so it couldn't be styled, it tangled in the back the first day of wearing, and it wasn't 24 inches as stated. Do not order from here, you will be extremely disappointed! read more

Sam's did Not display the review. Purchased Motown Tress Glueless Switchable Lace Deep Part Wig CLS.QUEEN. I purchased 3 and the lace part Completely Ripped on all 3 when I tried to put them on. read more

The team did not disappoint!!! Great selection, local, and helpful staff. Wide variety from hair to essential oils! Thank you!

Always have fast efficient delivery! This is definitely my go-to even when I have a short time to prep for an event and need a wig, supplies, etc. I receive super quick even with the basic shipping option. read more

This online store is a joke! Their Policy targets everyone who lives in condo or complex units. Their Policy was told to me that if a person order something and they mess up, then the entire complex is the blame! Wow! ​ One person can cause an effect on their online store. Sad! I will never shop at the online store or warehouse again. read more

I order 7 wigs from them for my sister wedding they all come late. I returned back to Sam's unfortunately they kept 10% for restocking fee. not to forget I spend over $200. I call custome service they refused to refund me all the amount. very disappointed read more

Even though Sam's Beauty has very good prices on most of their products beware if you want to return anything. Be sure you want any items from this store. When returning anything they will deduct the shipping from your and they also charge a 30% restocking fee. If you add the shipping and 30% fee that is almost 50% they keep. I would recommend items that you may not be too sure if want ordered just to see if the product is of quality. I wouldn't recommend this store anymore to anyone. They should just say they don't accept returns instead of trying to discourage people from wanting to return anything with charging 30% restocking fee. read more

Bobbi Boss Unprocessed Human Hair Headband Wig MediFresh MH1404 Tia. This hairpiece was awful. It was about 5 inches in length. Could not believe it and with the restocking fees and redelivery fee at your own cost was beyond unacceptable. Buyer beware read more

Great site to purchase mainstream hair products and accessories. The problem is now most of their items are out of stock. I've been waiting 3 months for an item and i just find it weird that Amazon has it but Sam doesn't. Their inventor management could use some work. But I'm actually here to discuss calling into Sam's beauty.... have you tried calling their 1800 number Holy Cow!! I went from being caller 1 then demoted to caller 3 back to the first in line back to different number....told I had. 1 min wait time to 4 min wait I have now been waiting in line for 20+ minutes and have probably been skipped over by 8 or 9 ppl because I keep getting demoted in line. read more

great online beauty store. best for wigs frontals, hair care products for natural, HH or synthetic hair. dyes, conditioners, rare products available. Shipping is pretty fair. I order regularly but you must spend 60 for free shipping. its easy to do with so many hard to find products. recommend. never been disappointed and in the US the shipping is fast. and no damages. read more

at this company was pretty good with the shipping and delivering products that I from the website to me, but after this one particular incident where I was just trying to track my package and it came like three days later than expected, and I did a charge dispute just simply just trying to get a hold of the merchant, which is Sam's beauty to figure out where my package is and with me doing one charge dispute, they sat up here and decided to suspend my account and when talking to they are no help because they just kept repeating the same me was nothing that I could do to get this suspension lifted off my account which I felt was very petty and I've been shopping with Sam's beauty for the last two years so after this incident, they have definitely lost a valuable customer and the funny part about it is that they still have never gave me back my refund. They gave me back the refund just to take it after they my items read more

I'm a new customer with Sams Beauty, and so far so good !!! Every purchase has been accurate, saved money, and arrived in a decent amount of time. I honestly I have no complaints, hopefully it'll stay that way.. read more

Wish I checked for reviews before purchasing from this scam of a company. They purposely sent me a very ratty trashy wig that looked used and shedded a lot right out the package. When I asked for a refund (within the timeframe). They sent the message below and lied about my delivery date. Horrible customer service, bad quality products. STAY AWAY from this company. read more

SamsBeauty - Cosmetics & Beauty Supply Near Me - Mount Prospect, Illinois

Buyer Beware! Never received my product I ordered online, and refused to refund my money. I ordered on 10/14 they said to wait until 10/19. 10/19 arrived, still no package! When I emailed them about my package, they told me to open a claim with USPS. Don't buy from this place! Whatever they sell you can buy from AMAZON instead! At least they won't try and steal your money! read more

Never again !!!! I ordered 2 wigs totaling 80.00. The shipment was fast, Very fast at my door in two days. The wigs were totally different from what I ordered. The color was off. The wigs look cheap. I am not going to stress about it. Going to donate them. FUCKSAMSBEAUTYONLINE. read more

I wish I could give 0 stars!!! I ordered my hair last month and didn't get a notice until it was 2 days before my trip that they were out of stock!! Days after I ordered it mind you. So I requested a refund almost a week ago and still nothing. Lily is very snappy! You should be able to answer basic questions without catching an attitude. She then went on to tell me that I have to contact my bank to see when they will release the funds??!? That doesn't even make sense. Be sure to read there fine print about processing times. Spare yourself the headache and drama and just don't order from this place! read more

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Online orders only! Not sure why the reviews are on average low? I've ordered many times from this website with zero issues. I would like it if the free shipping threshold was lower, however, I've never had an issue with my orders. I'm a regular customer, I would recommend to a friend! read more

DO NOT TRUST SamsBeauty!!! I just hung up with a woman named Kenisha who claimed to be the manager. I bought 12 packs of hair of the same brand of hair I always use (Freetress); but this hair was course and kinky and matted together within one day, plus it did not retain its curl/wave pattern AT ALL. Kenisha says that the product is not faulty; it is just not my preference of hair. The hair not retaining its shape has nothing to do with PREFERENCE! They will not accept my return because it is not within 14 days of delivery. I guess I should have opened it up and inspected it upon delivery, but I foolishly trusted SamsBeauty and assumed they sent a good product. DO NOT SPEND YOUR MONEY HERE read more

SamsBeauty - This hair did not retain the curl at all and was course and matted. - Cosmetics & Beauty Supply Near Me - Mount Prospect, Illinois

I'm not going to bash the company, they do a pretty decent job at that themselves. After reading all of the negative comments, and seeing how they've screwed over so many people - I have no problem writing this. I placed an order on 7/18/18, and received my parcel on 7/21/18. (Yes, it was very fast shipping!) I ordered a total of 5 items but received only 4. Not a big deal, I figured the missing item was shipped separately. I wrote to them and informed them, and they wrote back instantly, stating that they would be investigating. No problem! Then they asked me to send pictures of the box, along with the dimensions of the box. Again, no problem. Today, 7/26/18, I receive an email from them stating that the missing item case was "denied". They said the weight of the package was consistent with the package that left the warehouse. WHAT? So in a nutshell, they are saying that I did indeed receive the item? Oh no! How dare they insinuate that I received something when I absolutely did not! I am appalled and disgusted that someone would have the nerve to make such an assumption. I work damn hard for my money! Albeit the item that I am missing is only $14.99, it was still PAID FOR! And I will be damned if I am going to allow this company to get away with this! I am more offended that they inadvertently accused me of receiving the missing item, than of losing my $14.99. I wish I would have been videotaping the moment I opened the box and removed the items. Never again will I purchase from them! read more

So I ordered pre-stretched braid hair from the website, THEN I came to Yelp to read reviews. I was super nervous that I wouldn't get my order in time, that the hair would be whack, and that I'd be disappointed. Welp yelpers, everything was exactly as I ordered, I received on Presidents Day (a federal holiday) and I couldn't be happier with my shipping/shipment. I don't know what these other people did or purchased to be so unsatisfied, but reading their website, seems like a lot of reviewers DIDN'T understand the simple FAQs... almost all these negative reviews have an answer to what can be done if order is wrong or why it would be denied. I get my hair braided Saturday (the 23rd of February) so I'll try to remember to post a pic when finished, but I will definitely be ordering from this company in the future. Great prices, more color selections than most competitors, and no complaints deom read more

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I did receive my refund. I still wish they did not have this ridiculous policy in place because I really do like their inventory.

Unfortunately all of the reviews here are accurate. I should've researched before ordering. I placed an order with this company and literally ten items were missing and another was open and leaked over everything. I had to end up filing a claim with PayPal. Sams finally replied to my email after PayPal had contacted them and blatantly lied and said they show the items were all shipped but would send a refund for the missing and damaged items. I'm still waiting on that refund. I don't understand why people waste time starting a customer oriented business if they don't want to have good customer service skills. Such a waste of time and resources. Do better Sams or leave the customers for businesses who care. read more

I ordered buy 2 get 1 on my phone and it didnt show up like it did on desktop! All I was told was I did it wrong and not their fault! I only received the bags! I opened claim on general principle and am done doing business with "these" people! read more

This company is a thief when you complain about the customer service practices they tell you "it's in the fine print on our website." The Fine print is so small you won't be able to find it and if you ever find it, you won't be able to read it, unless you hold up 5 magnifying glasses together. So with that said. Let's state the facts! Here goes... If you want to get ripped off then do business with SamsBeauty.com If you want to be treated like the ugly step-child, then do business with SamsBeauty.com. If you just don't like yourself and want to be kicked in the butt, without asking. You got it... Do business with SamsBeauty.com. If you mother or your father didn't love you and you are still beating yourself up about it and feel you wants someone else to kick your butt again? Yup! Do business with SamsBeauty.com. Oh yeah! Don't ever pay them with PayPal, why because they will take 50% of any refund and PayPal won't do a Dog Gon' Thing about it! My advice... DON'T DO business with SamsBeauty.com read more

Their customer service STINKS!! They don't respond to emails in a timely manner and when they do respond, their tone is harsh. If this is black owned business, they need to get their act together. read more

This is not a review on the hair but more-so on the company. I ordered 2 - 12 inch packs of deep wave and from the picture you can clearly tell one is shorter. According to the pack both are "supposed" to be 12 inches. I don't like companies who try to mislead their customers. Never again!! read more

SamsBeauty - Cosmetics & Beauty Supply Near Me - Mount Prospect, Illinois

I was a happy customer with Sams Beauty for over 15 years. But due to me not receiving the second wig I ordered, I placed a PayPal dispute. I was told I could never order again even though I explained I never received the wig. Josephine the manager was SO INCREDIBLY RUDE and did not listen to my concerns or offer to help me. Josephine blamed the whole thing on me and told me that I should not have called PayPal( even though I paid through PayPal and had to contact them) and because I contacted PayPal they will no longer allow me to make any purchases with them and have closed my account.. THIS IS A SHAM COMPANY WITH HORRIBLE CUSTOMER SERVICE and a TERRIBLY RUDE MANAGER JOSEPHINE. I will be taking my business elsewhere. Don't waste your time! read more

Customer Beware! You are the enemy at SamsBeauty. They offer what appears to be good deals and pricing on Hair and Hair acessories, but upon closer inspection its snakeoil! I had several orders of significant value just thrown haphazardly in a box! Quality is not there I purchased hair that when I got it wouldn't curl, wouldn't straighten, was untameable and they would not take it back. They charge up to a 30% restocking fee, as well as an inflated shipping charge on goods returned after you pay for shipping the return back!!!! read more

I have been ordering from Sams beauty for the longest time and never had an issue until today. I ordered hair and it says it was delivered when it wasn't. I contacted them to check on my order they say my address is apparently wrong (I've used the same address for 2 years) so I must now pay an additional $20 for them to ship my stuff to me AGAIN! Wtf??? Whose fault is it??? My address was entered correctly and it never changed! Then the cherry on top is if I want a refund they need to keep the shipping fee and some money for restocking! Like are they on crack??? Can somebody tell me how is this my problem and why should I have to pay ANYTHING for items I never received and still pay for shipping and for them to restock my items? Either way I get NOTHING and they still get money from me for an error that wasn't even mine!!! Oh another cherry on top, I need to contact the carrier and sort it out. Dude I'm beside myself kinda angry because this is bullshit! read more

SamsBeauty - Stupidity at its best! NEVER USING SAMS BEAUTY AGAIN - Cosmetics & Beauty Supply Near Me - Mount Prospect, Illinois

I just ordered twice within one week and received both of my orders. They both came in as described and I am very pleased. I will be ordering from them again. I got a buy one get one free deal on the Janet Collection black beach curl hair. Ordered about 16 of them to get the flat rate shipping offer the site is giving right now. I ordered about 7 of the gray Janet Collection afro twist braid hair. I read reviews on here and still had confidence that my orders would be fine. They also take PayPal which is a huge plus. Thanks SamsBeauty! read more

SamsBeauty - Hair I ordered from Sam's Beauty. Came in as described. - Cosmetics & Beauty Supply Near Me - Mount Prospect, Illinois

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I received a wig I was really excited for. It took longer than it should have to come and after a week, it ripped in half. I reached out to Sams Beauty and they said there was nothing they could do for me. Horrible customer service. I had to have the charge disputed with my credit card company. I paid $70 for a wig that ripped within a week of me having it. read more

I love the wigs that I get from Sam's beauty they are a good quality for the price. The problem I have is with their shipping I live I Connecticut and it takes forever for them to arrive. I placed and order on Black Friday 2017 and I gave yet to receive it. I have called twice and the first time I called they said that they didn't have them in the colors I wanted so I picked new colors. I called again today and they stated that the same 2 were out of stock. Were they ever going to tell me? They are sending the one that was in stock out today. They need to update their inventory control so they are not selling items that are not in stock! read more

Samsbeauty has been my go to shop for sometimes, they have fair prices, ships faster than most beauty suppliers an usually have good stock. They also have a point system that allow you to accumulate points that can be applied to your purchase. I recently ordered a wig which for some reason I ordered the wrong color 30/33 I do not wear that color I usually order 1b/27 or 30. When the packaged arrived I opened it an could see right away it was the wrong color I put it back in the package an contacted Samsbeauty. I was informed I'd have to pay the shipping to return which I agree with however I will be charged a 20% restocking fee . ( another shipping fee to send the correct color and the additional difference they deducted to pay for the new wig) I disagree with the 20% restocking fee due to what is involved in the handling of a wig. I did contact Samsbeauty 4/27/17 to ask why the 20% fee when its little handling to restock and I havent't received a reply. As stated above I have always had a good experience with Samsbeauty however due to the restocking fee , I will reconsider before purchasing again from this supplier... read more

I have ordered from SamsBeauty multiple times and have never have an issue with them. My hair is good quality and sometimes they add in a free gift. I guess everyone experience is different reading the other reviews . I did have a problem with the post office last month saying that they delivered and they really didn't. I call SamsBeauty told them what happen, gave them the claim number and they re shipped my items without any problem. I will continue to order because I love the service. read more

SamsBeauty - freetress appeal - Cosmetics & Beauty Supply Near Me - Mount Prospect, Illinois

I placed an order on 5/22 for two items that were in stock according to their website. The website states that orders ship between 1 - 3 business days after processing. Fast forward to 5/28 and I STILL HAVE YET TO RECEIVE SHIPPING CONFIRMATION. I called on 5/28 to find out what was going on and was told that "they were waiting for one of my items to come back in stock" WAIT, WHAT??? It was in stock according to your website and why didn't someone email or call me to let me know that? I could've just went another route. Then the person says that the order was shipping out later that day. Now today is 5/30 and I still have no shipping confirmation. I don't know what is going on but I do know that I will neverrrrrrrrrrr patronize this company again. I call myself trying to save $7 by using them and not their competitors BUT YOU CAN NOT PUT A PRICE TAG ON PIECE OF MIND. Mind you, they had no problem charging my card on 5/22. Save yourself the headache and order from wigtypes.com, clairhair.com or hairsisters.com. They ALL show available stock on their website, ship the same day via UPS, offer free shipping if your order is over $50 and they will contact you immediately if there is a problem with your order. Samsbeauty needs to take a lessons in common business practices from their competitors that I just listed! read more

Bought a $73 wig. Color was wrong so I wanted exchange. They don't do exchanges. They make you return the item with your own money and take a 30% restocking fee!!! Do not do business with these people. They only want your money. Out of the $73 I paid I only got $38 back!!! THATS MORE THAN 30%!!! Not including the $8 I had to pay for shipping it back to them. So basically it was $30 I got back. Oh and it also takes them about a month to give you back your money. NEVER AGAIN. (I have called several times without any luck on getting someone live on the line. I have left two messages and still no call back regarding why they took more than 30% restocking fee. I will update you guys once someone gets back to me...if ever) read more

I have to say that Sams have let me down. I have ordered numerous of times with no problem but sadly I will have to order elsewhere. They sent me a used wig. The texture is messed up and the tag has already been cut by whoever had the wig before me. I put a post up about this on their facebook page and they removed the post. I'm going to dispute for a full refund or they can send me a new wig in place of this used one. read more

SamsBeauty - They sent me this wig and as you can see the tag has already been cut. - Cosmetics & Beauty Supply Near Me - Mount Prospect, Illinois