When checking out the worker was very rude. It was on a Thursday, not during a rush hour. I…read moreunderstand and had a very nice interaction with a guy worker during my visit, but the checkout was very rude. She couldn't even say have a good day or anything else, talked with her friends while I was waiting my her to package my bag, and overall was a bad experience at checkout.

I have a love hate relationship with Sephora because rarely is the correct shade for my face found,…read morethe right makeup products suggested, or the right products for my skin. Yesterday I met MaryAnn and what was different about her was that she asked me questions about my skin, talked to me so I felt really comfortable, and suggested the right products for my face. When I went home and put the makeup on I was in awe. The issues I've been having with my last makeup routine were solved. My makeup literally hasn't looked this good in a while, I couldn't stop raving about how much MaryAnn helped me find skincare and hair products as well to everyone. I have NEVER experienced this type of service the 16yrs that I have been coming to this location. MaryAnn is absolutely wonderful and I will be continuing to tell all of my friends about how knowledgeable she is about her craft.

This quiet little store caught my eye in the midst of a busy mall atmosphere. I was gravitated…read moretowards the dim lighting, candles (perhaps I was imagining that), wood walls/shelves, and a giant fountain/sink thing right when you walk in. One smiling employee stood behind the counter. No one else was in the stop. Stepping inside felt like I was thrust into an alternate zen universe of calm & peacefulness while shoppers rushed nearby. Ommm. First impression: some kind of upscale version of LUSH. The store markets itself as a bath & body line made from the finest natural ingredients with scents inspired by nature. Most of the shops are in NYC. Since I love things that are natural/organic/pure/raw, this intrigued me. Looking around, I found adorable [recycled!] glass bottles of shampoos, lotions, oils, soaps, scrubs, and such. They also have candles and other ways to make a space smell pretty. Everything looked beautiful. Everything smelled wonderfully. And everything had a pretty hefty price tag, yet it's comparable to high-end cosmetic/skincare lines. I probably wouldn't be able to buy any of these things for myself unless I specifically budgeted for it. And I'm going to budget for it. The best part (for me) is the chance to try one of the scrubs or liquid soaps and wash our hands in beautiful stone fountain. I actually overlooked this fountain when I walked in, but walking out, I don't know how I missed it. Unfortunately, I didn't get a chance to try one of the products (I was in a hurry.... I wasn't thinking.... I don't know!), but I will come straight back here the next time I find myself at the mall. Final impression: LUSH, what's that? Move over. Sabon wins.

Please dont be fooled by the fancy store. I have gotten items as a gift from this store…read more Unsatisfied with some of the items I exchanged them. I got the body butter in the summer. I used it a little but waited for winter when my skin was more dry. When I took some to put on my skin it didnt dissolve in my skin and pieces of residue was left on my skin. This product is probably one of many faulty items. They overcharge so much for their products. Worse thing- I contacted the "owner" of this store- chicago location and woodfield and they refused to do anything about it. Pretty sad that they dont value customer service and sell products that are faulty and probably close to expiring. Im never buying anything here again.

I took my niece to purchase makeup for the first time. Joana was our make up consultant. Joana…read moredid an amazing job with my niece as she carefully explained how to use the makeup and let my niece practice under her guidance. I cannot thank Joana enough as this was my niece's first time with makeup. Thank you Joana!

I called to make an appointment via phone call. Employee helped me to make an appointment in their…read moreonline system. I had a foundation match with Nico. She was very kind at explaining what she was doing and made a perfect color match foundation to my skin color. As she was putting on makeup, she explained what it means for my face & how to put it on appropriately. Also with essentials, she helped me to pick out a blush. At the end of it, I purchased a primer, foundation, concealer, blush, lip gloss, and lip liner. These are all the essentials that I ended up needing. Customer service was excellent.

Kiehl's product are excellent! The customer service is so great! Their employees are very…read moreknowledgeable about all of their product. They are so friendly, cheerful, and so nice. Their product is so awesome, it is so effective, and also it is affordable and reasonable. I got there the right products for my facial need. All of it is so amazing and cheaper than other stores prices. They have so huge variety of make-up and cosmetics. You can find anything you need and looking for here. Their items has a good quality and worth to purchase. The location of this Kiehl is so easy to find, they are so near to other well-known places around the city, and Kiehl is one of the popular make-up store in the area. Once you visit this place you will absolutely love it and you will going to visit again and again. Their place is very worth visiting. If you have some free time don't hesitate to come over and buy some of their high quality products. Kiehl's Since 1851 is a very perfect place for cosmetics and facial needs. Thank you Kiehl! You are such a gem for all of us. Will definitely go back again soon. Thank you!

Ok, so I am a male and I am making a review of a skin care store. Sue me. I doubt they will yank my…read moremembership in my fantasy football league over it anytime soon. Now with that out of the way, on with the review. I got turned on to this brand based upon a stocking stuffer I got at Christmas and I have been pretty much obsessed with it ever since. All of the products I have tried have been effective to the point of almost being dark Voodoo magic. Whoever the person is that concocts this stuff needs to be given a Nobel Prize immediately. It's truly mind boggling to the point that there is no way I would ever believe it if I did not experience it for myself. The store itself is located conveniently close to one of the entrances at Woodfield. Well, as convenient as anything at Woodfield could possibly be anyway. Just park in the parking lot adjacent to the comedy club and Lord and Taylor. It will be to your immediate left after you walk in that entrance. All of the ladies that work here are total sweethearts, and as you would expect, are quite knowledgeable about the product lines. They also have a good bedside manner for customers like myself. By that I mean they totally get that it is somewhat awkward for a single guy to stop in to discuss skin care. They make it easy. In my case I just told them what my prevailing issues were and let them pick the products for me. This turned out to be a home run. I could speak forever on the products themselves, but I'll keep it brief and just go with the most insane of the bunch in the Midnight Recovery Concentrate. Stop what you are doing and go there to purchase some immediately. I'm dead serious. After you do you are going to kicking yourself that you did not do this sooner. This little blue bottle packs a hell of a punch. It is the skin care equivalent of rubbing on Aladdin's lamp. Don't believe me? Google it and have a read and you will find reviews from thousands of people just like me who are bewildered by it's power. Quite literally the first day after using it my skin was so soft I stood there and rubbed it in front of the mirror for awhile. It also took up a radiant glow that has only intensified with time. People that I encounter day to day began to notice and my previous problems with breakouts disappeared never to return. The only drawback is price, as it's expensive, but worth every penny! The truly cool thing about Kiehl's? The aforementioned blue elixir of the gods is just the tip of the iceberg. You will be upping your grooming game at every turn when you experiment with their other products, and I suppose I would be amiss if I did not also mention the Facial Fuel moisturizer. So there you have it in a nutshell, fellow Yelpers. Now you know what I do. The bottom line is this: If you have a desire for better skin and you have the cash to afford it, this store has the products that deliver. Period.

My story sounds similar to most but I couldn't be happier with my results! Dr. Sklar team performed…read morea bilateral bunionectomy and toe shortening on my feet and toes two weeks apart. After both procedures I walked out without any pain, crutches or issues. Everyone I met (from the receptionist, nurses, doctors, etc) were all very professional and friendly, although Samantha Sklar was my favorite! I had no insurance issues as I was told up front what my insurance covered and what portion I would have to pay depending on my deductible. I would highly recommend Foot First to anyone needing a bunionectomy or any type of toe shortening surgery. 4-22-19 Update: For those that have asked, it's been three years later and I am still happy with my results and the surgery. Every years that goes by my feet look prettier and prettier. The only complication was me having to go back to get one my screws removed on one foot bc it was bothering me. The screen in my other foot is still in place.

Dr. Samantha did a wonderful job on my toe straightening…read more The staff is great. Highly recommend them.

I had such a great fun time today (9/18/2025) in the Cosmetic Dept at the Hourglass (HG) brand…read morecounter. It was nice to be invited to come in for a beauty makeover by Demitri. I had never had this done before and I'm glad he encouraged me to experience this. Their international beauty rep was there along with a very nice makeup artist named Nikki. They gave me so many beauty tips and also explained in detail how to use the HG line cosmetics the right way. The cosmetics look natural and feel great on my skin! They are animal, vegan, mostly all natural, free of all the harsh chemicals and made in Italy! They were debuting their collector palette books too which I found all of them to have beautiful color ensembles. I purchased the Deer. Everyone in this department are very helpful but kudos to all the Hourglass line people within Nordstrom for making a fun and interesting time! The international rep (I'm sorry I can't remember her name) was really knowledgeable. Nikki was amazing and made my makeup look the best it's been in a very long time. Best thing was that Nordstrom had a sale on cosmetics so I was able to get 15% off of these name brand plus I was given an awesome gift with purchase!!

By far the worst customer service I have ever experienced. Nordstrom has done a complete 180. What…read moreused to be a special experience is now rotted by egotistical associates. I stopped in on Saturday 4/25/26 for an exchange. We had to search for an associate, to start off. Some were behind the counter on their phones, chit chatting with each other, or hiding behind racks. I felt like I was in a sea of employees with none to be found- strangest experience. I unfortunately found a counter with a lady named Cathy behind it. Cathy falls in top five worst shopping experiences I've ever had. She immediately profiled me, it was actually disturbing. Without letting me say a word about my exchange, she went on and on about why is it her problem and she's a "rule follower". She wouldn't even take the time to pull up my personal book or my mother in laws, who gifted them to my husband. Also, keep in mind, there are no "rules" when it comes to Nordstroms return policy. She was strictly there to give me a hard time and make me feel like I was doing something wrong. Things only went downhill from there when she called her MIC. A male named Eric I believe? African American with a beard. He came down with a quickness and never made eye contact with me once. The two of them together couldn't make one good manager. I found him to be cowardly and an example of the company's poor onboarding & training. It's not too late to invest in a leadership program, let me know if you're interested. My three items were like-new and only tried on. My husband has a bad habit of washing all his clothes before he wears them. He did exactly that in September 2025 to realize the pants fit him poorly on the legs. Since when is that a crime or not allowed? I've posted the return policy directly from their website with my review. It's clear that Cathy and her MIC were only trying to give me, and likely many other customers, a hard time and not service. So much for playing by the rules.

My wife loves the place. She has been coming here for many years . Beth, the owner is flexible with…read moreher schedule. She always makes her feel special and pampered. Beth may suggest some products to try but never pressures an upsell. A very well run business

I can't say enough good things about Beth! I've been going to her for over five years now for…read morefacials, and she has been consistently amazing every single time. From the moment I walk in, she makes me feel completely comfortable and taken care of. She really listens to what I want and always tailors each facial to exactly what my skin needs. I always leave feeling glowy, refreshed, and so much more confident. On top of that, she's just so easy to talk to--it honestly feels like I'm catching up with a best friend during my appointment. If you're looking for someone who truly cares, pays attention to detail, and delivers consistent, beautiful results, Beth is the one. Highly recommend!