Went in here as a last resort to being lied to or just unprofessional behavior from other vendors…read more Alex was honest and great from the start - no nonsense - competitive prices. We planned Labor day weekend to get floors done and a week before the project date Alex pulled it off. The crew (Leo and his helper) came out - they were on time (big thing for me), clean and polite. The work and product was superb and I would use them and refer them to friends and family. Great work!! Stefni Skorich

On August 19, 2026 we signed a contract with A. J. Carpet & Flooring in Gainesville,Virginia for…read morethe purchase and installation of 1,654 feet of french oaks floors (66 boxes). When we selected the product, we had samples from 3 different vendors, and none of the samples of the same product showed large knots like the ones we received. On August 27th the boxes were delivered to our house. We opened 2 boxes and checked some of the planks and they looked acceptable. The installation was scheduled to start on July 31, 2026. The first day of installation the 3 member crew arrived at 8:00 am. They placed long sheets of plastic in the entrance to the kitchen and formal dining and living rooms to keep the dust from spreading. We were confined in the kitchen area, so we couldn't see what was happening with the installation. Around 11:00 am, on our way to the bathroom, we see the foyer, half bath and living room floor installation for the very first time. We couldn't believe what we were seeing. The installers placed the largest knots in the foyer. The first thing you see when walking into our home are the most unappealing planks. The planks with the bigger knots were placed in a highly visible area. Front and center, to the left and right of front door and coat closet. The planks don't look beautiful and balanced. I expressed my dissatisfaction. Who in their right mind would do something like this? Especially installers with 16 and 14 years of experience according to what they personally told us. What they didn't do was "Culling" which is a separation or sorting out of the wood boxes to remove boards with large knots and use them for closets and areas that are not highly visible. Alex the owner of A.J.Carpet. came over our house and tried to convince us that the planks were "beautiful and that was what people liked", in his attempt to gaslight us. He didn't offer any options, a fix or any solution to address any on our concerns. Thereafter, the installer separated and distributed the planks as they shoud had from the beginning, resulting in a more acceptable installation for the remainder of the house. When the job was completed, the lead installer called A.J.Carpet to express our continous displeasure or dissatifaction with the product and installation. There also was a disagreement between the owner and the lead installer regarding payment for the installation which we shouldn't had been involved in. During this call, Alex, the owner was aggressive, dissmisive and spoke in an unacceptable tone to us. I went to A.J.Carpet on the 14th of September. He would not talk to me, saying he had an appt and he left the building. I asked him to call me and come by the house. We have not heard from him. To those reading my review, please be very careful when choosing a product and choosing the business. They are nothing but order takers and the installers don't take the time to cull the product.

This company has become our one stop shop for all flooring needs. Nader the owner is a dream to…read morework with. He always takes excellent care of our clients. Seeing his work first hand is very, very impressive. To find a flooring company that employees its own workers, provides excellent quality and at an affordable price is very rare nowadays. I wouldn't use anyone else. His company and crew have even performed work on family/friends homes and its always the best. Only callbacks I get from clients is that they wish they had found Nader and his company years ago. A++++++++

We hired this store for flooring three times. The first two experiences were great, which is why we…read moretrusted them to install flooring in the basement of our new home. This time, we're deeply disappointed. From the beginning, we explained that the basement would be a gym with heavy equipment. We chose the flooring based on their assurance that it could handle that use. Since installation, boards have repeatedly raised, and we've had them come out multiple times to fix the problem. Now they tell us the heavy gym equipment is the cause--the very use we told them about before we bought the flooring. We went to a specialty flooring store because we expected knowledgeable guidance for our specific needs. Instead, we're left with a recurring problem and an explanation that contradicts what we were told when making the purchase. Based on this experience, I cannot recommend this store. If you need expert advice for your flooring needs, I would take my business elsewhere.

Mitch provided immediate and thoughtful service when I needed my carpet in my basement replaced. He…read morewas timely and thorough in assessing the project and up front and direct around cost and timing. Very much recommend him for your floor and carpet needs.

I went to the Carpet Yard in McLean two weeks ago to buy new carpet for my family room, hallway,…read moretwo stairways and master bedroom. The person there helped me narrow down some choices and allowed me to take home samples. I came a week later to return samples and to schedule for carpet measurements. The person I was working with didn't show up on the scheduled date and time. I called twice to try to find out what happened, leaving messages both times. I did not hear back. I will not be going back. Carpet Yard just lost a substantial sale.

Filled out a request for a quote to get our basement carpet redone. Received a call a week later…read morefrom presumably Alex the owner who came off as a sleazy car salesman vibe and I should have known better to waste any further time. Decided to stop in the showroom on a day off and met Alex who basically ignored me till the warehouse worker helped. He then gave me a quote for their "best" nylon carpet installed. I asked for a quote for a color they didn't have in stock and the price doubled. Then asked for a ballpark price for another tier of nylon carpet and the price was just made up out of thin air. It gets better, he says he can drop 1k off the first quote price. Then proceeded to get upset because I won't agree to a purchase / install on the spot. Will gladly go spend money else where other than this shady spot.. I'm sure he would have substituted the padding or something for else to make his profit. He fits right in with all the sketchy car dealerships around him.

Just fantastic from beginning to end-to-end of the entire process. I spoke with Mike at 1st and he…read morereally worked with me and took measurements early because I wanted to put my house on the market right away. I went in and Alex helped me with color selections and gave me samples to take to the house to be matched. The workers did an amazing job and they were on-time on-schedule. They gave me such a great bargain and my house carpeting an LVP look wonderful.

This guy is a thief and liar, we had him work on 2 projects for us in DC and VA and he did not even…read morefinish the job and ran with our deposit. Do not believe a word he says, and for the work that he did do it was like we hired a 5 year old to do it. Stay away!

*FORDS COLONY, ELDERLY!!! Be VERY CAREFUL! JOSE starts the business then stops. He gives a great…read morequote, starts the job but DOES NOT FINISH. Currently he owes me over 600 dollars. HE STARTED in OCTOBER it is now the end of November. Please people read the reviews that are LOW star. I believe he is deleting comments and adding good reviews. SCAM. I will REPOST this review on FACEBOOK, TWITTER AND INSTAGRAM!!!!

The carpet store gave excellent service,from selecting the right color and quality.The price was…read morefair and the install crew was fast and cleaned up when done.I would recommend The Carpet store highly

Arjan and The Carpet Store have the best customer service. They have now helped my family twice,…read morethe quality and prices are top notch. Once when selling a home and he came recommended from our realtor. They did such a wonderful job we didn't bat an eye to use them in our new house. The installation was handled by a professional and courteous crew, they even vacuumed before they left. I highly recommend The Carpet Store!!! We'll be coming back soon for rugs.

This company was awesome the pricing was great and the guys that installed the carpet was quality…read more The guy that helped me was Han and love him he was a great help to me.

We could not be more impressed with our experience at Custom Floor & Design. From start to finish,…read morethey went far beyond my expectations. Their extreme level of craftsmanship and attention to detail truly speaks for itself, and the final result delivered tremendous actual value--not just aesthetically, but in outstanding quality and durability. Their design specialist, Han, efficiently explained all the proper materials needed to complete the project. And this was no small project....an entire (freshly painted) home to inlcude carpet, refinish wood flooring, and adding LVP. His expertise, attention to detail, and organization made the process seamless and gave me confidence that every detail was being handled with care. Benny, the owner, went above and beyond by personally double-checking the contract, verifying the quantity of top-shelf materials needed, and even surveying the home himself as a courtesy. That level of involvement and commitment to excellence is rare and greatly appreciated. Edward completed the work with a remarkable eye for the finishing touches, and ensured everything came together flawlessly. His precision and craftsmanship were evident in every corner and truly elevated the final result. What certianly stood out just as much as the work itself was their outstanding and transparent communication. Every step of the process was clearly explained, timelines were realistic and honored, and any questions we had were answered promptly and honestly. If you're looking for a team that delivers exceptional results while making the entire process smooth and stress-free, without question or hesitation, we highly recommend Custom Floor & Design.

Pleased with our new carpet. Ed is great to work with. He is thoughtful and caring. He seeks to…read moreeducate you on your purchase and will answer any and all questions. He is honest and works hard to help you get what you want and stay within your budget. The installation was smooth. Installers were polite and professional.

Very helpful and not pushy. The installation was flawless as well. Would definitely use them again!read more