Carson is a great at helping find the right flooring very knowledgeable and great personality to…read morework with.

Ignored Certified Letter, Left Home Damaged & Incomplete…read more If you are considering Flooring America in Fairfax, BEWARE. We paid them over $40,000 for a major installation and were left with unfinished job, poor workmanship, and complete stonewalling from management. After our sales point of contact Yamah stopped responding to calls and texts, we visited and called the store repeatedly. This is when we discovered after months of Yamah making excuses, he retired without passing on our file. Every employee promised management would reach out. No one ever did. Desperate for a resolution, we sent a Certified Letter via USPS directly to store management outlining critical issues: two uninstalled vanities, uninstalled closet doors in two rooms, unstable kitchen cabinets, missing toe kicks, work quality issues, and dangerous trim undercuts. They ignored the certified letter entirely. No call, no email, no effort to fix their mistakes. They show total disregard for their customers and their own contractual obligations. Save yourself the stress and hire a contractor who stands behind their work.

Decided to replace my carpet and was recommended to Kruper Flooring. People are wonderful but I…read more one side of the room serves as the entry way into front door so that part of the Floor is ceramic tile. Unfortunately the installers did not insall the same way my existing carpet was and I honestly think it was cut to short to begin with. So I was disappointed that in less than 6 months it is still fraying even though they came back and tried to correct it. I decided not to call again. I'm over it. It's a good company, friendly people but they just made a mistake.

It's been about 5 months since this all started. After much back and forth, Kruper agreed to fix…read morethe floors and the carpets at their expense. To their credit, the floors now look absolutely beautiful. We went with unfinished floors (4 inches wide) and ¾ inch thick and picked custom color and polyurethane. Came out perfect!

Jason was exactly on time for his estimate! I am very impressed when others are punctual. He had…read moretwo associates handling all the measurements and cuts, installation and grouting. I performed all the plumbing, insulation, buildout and tub installation. Janson was always stopping by in the morning to ensure quality and progress each day. He and his associates alway communicated with me if there was a question or asked my preferences. I will DEFINITELY call on Jason and Star Floor Inc for my future projects!!!

If you're looking for the best price for poor quality, you've come to the right place. Was told…read morethey could stain hardwood floors for our stairs at a 90% match to our laminate flooring. First results were 20% match if that, don't know, too hard to calculate that low. They threw a fit when we demanded they redo them. After second attempt, the poor sanding job was 100% visible as if these hardwood steps had been used and scuffed for 50 years. Sure they finally got the color up to 60% match (still wrong), but here I am left with cheaper pricing on flooring that looks as if it needs to be restored from generations of use. Pay a slightly higher price and go somewhere else. Oh, and I'll remove this review if you come fix the horrendous stain work. Until then, this review stays.

Great work and professional communication. We had about 1000 sq. feet of our original flooring that…read morehad 15 years of wear refinished. The team was professional and worked independently until completion. Our floors turned out looking better than new when complete.

Melvin Diaz and his entire team are true craftsman and their price beats the competition. Mr. Diaz…read morecommunicated with us on a daily basis so we always new exactly what the next steps were, and with every step of the process being managed to perfection, the finished product is stunning. When friends and neighbors come over, the first thing they say is, "who did your floors and can you give me their number". --Roger S.

Evergreen converted a basement bedroom into a home gym. This entailed replacing carpet with dense…read morerubber flooring, painting and installing shoe molding, and hanging mirrors. The project completed early and on budget. Dave was in close communication the entire time to resolve questions and concerns. Would highly recommend!

Our two-hour appointment window was missed for a large renovation consultation. No phone call, text…read moreor e-mail. Called the business owner after our allotted window and he had no idea that he even had an appointment with us.

If anyone is looking for a flooring installer, I recommend Alvaro's Floors! Alvaro provided me with…read morea reasonably-priced estimate the same day as my request. Once the flooring order was in at my vendor, he arranged for pickup/delivery and installation within days. He and his team (all very pleasant) just finished my install (in less than 2 hours)! Very happy with the result! Will certainly be keeping him on "my list", should any new flooring changes arise!

Alvaro and his team provided exceptional work! Their professionalism, honesty, and quality work are…read moretruly one of a kind. Highly recommend for flooring! You will love the results!

My wife and I have dealt with a lot of contractors in the process of fixing up our house, and we…read morecan say that the team at FloorCraft is among the finest and most professional we've dealt with. After another contractor we used did an abysmal job installing LVP flooring during a renovation, we did extensive research on flooring companies (not wanting to be burned again by a large company with too many employees and not enough supervision). Marty had extensively excellent reviews across every review site his company is listed on. Now that the process is complete, we understand why those reviews were so excellent. The work crew who installed the flooring was phenomenal -- quick, professional, tidy and adaptive to our requests. Somehow, I think they left our home cleaner than when they arrived, which is not an experience I've had with any other renovation contractor before. The flooring installation itself has far exceeded our expectations, with FloorCraft proactively identifying problems and fixing them along the way. The finished product -- both the flooring and the trim work -- looks great and we've received nothing but compliments from those who have seen it. Marty was also honest throughout the buying process about what he thought would work for us and what might prove challenging, costly, or require trade-offs (like needing to move out temporarily if we chose to re-sand, which we did not). We felt that we received an accurate, complete picture of the variables involved in the process and were able to come to an informed decision that worked for us, our property, and our budget. With respect to the cost of the process, we felt that the bid we received was extremely fair. Marty's bid to us was detailed and provided a breakdown of where our money was going. Marty was also extremely patient answering our questions and helping to track down answers, making himself available by email and personal cell phone before, during and after the installation. We always felt like he was responsive within a reasonable time frame. We can't recommend FloorCraft (and Marty) enough after this process, and we're looking forward to using him and his team again for future flooring projects.

The team worked relatively quick. That's all I can say that is positive. The work looks sloppy…read more They made a huge mess, only cleaning up partially. There are still shavings of material all in the carpet. They didn't lay anything down clearly. They spilled something on the counter top that dripped onto an appliance. They ran the quarter round behind the fridge but not behind the oven, leaving the sub floor exposed. Worst of all is the puddle of urine they left around the toilet. I don't understand how one could miss so much. The bathroom smells like urine now. It's very hard to believe this company has such a high rating. I guess you have to be home and watch the team work for them to be respectful of your home. I'm disgusted.

Melvin and his crew did an outstanding job refinishing our wood floors. Terrific quality of work,…read morevalue, and communication throughout. Would highly recommend!

Exactly what I wanted, change red oak to more of a white oak and beautiful new white oak installread more