I frequent this Sam's Club often (weekly). It's rare for it not to be packed with patrons. Jeff, who greets members at the entrance, is always friendly and kind. As are many of the team members. The biggest complaint I have is the food court area is always beyond packed and inadequate for the number of people feeding their families of 8-12 and feel it necessary to park theirs carts between each walkway between tables. (Not Sam's fault! Come on people... it's not your place to congest the isles and relocate tables to accommodate your family parties.) In addition, the tables and floor are ALWAYS. Several of those working behind the counter have zero sense of urgency or care for customer service. Morale is low and many appear as if they are forced to work in this department. The store director definitely needs to put some time, effort and more staff in this area, so the team isn't over worked and discouraged. I can't say I blame them one bit and definitely wouldn't be happy either. This is more of a critique on the store leadership to make a better effort to improve this team's environment. read more

An Unpleasant experience. Compared to costco, gas if more expensive, food isn't as good, staff aren't as good, parking is tighter, pizza isn't as good, etc. Today, at the self checkout which is basically all they have, our berries had no bar code. There's not even a "search item" instead theres a "can't find your item" which has about 3 dozen items to choose from, but if your's isn't there, there's no way to type it in. You have to call for assistance which we did. We waited minutes and finished scanning the rest of our cart, while 5 of their staff stood in the corner chatting. Had to walk over and ask for some help. And then the actual area to leave is strange. With costco they have to check your reciept, but are very fast about it. Here, it's very slow. Can often have a several minute wait. It's a bunch of little things, but they add up to me preferring costco far more. read more

Worst customer experience ever with a manager named Jeremy! Impolite and has no care for his members, I understand Pokémon is a huge sellout now a days but if you don't maintain a limit on selling them they don't care and just leave a pallet there. Literally as soon as I walk in they sell out, I know people buy to resell and couldn't care less about kids that actually enjoy these! Work on your attitude. read more

I went to the Sam's Club in Layton to join! I was the only one at the customer desk and for some reason, no one could figure out how to sign me up. I waited 35 minutes without anyone explaining what the problem was or apologizing! I decided I didn't want to join after all. read more

Quintessential Sam's Club store. Easy , big layout with plenty of space. Good selection of veggies, meats, bakery and other essentials. The mobile checkout has changed the experience making it convenient to get in and out, avoiding lines and crowds. We only visit if we have run out of seasonings or olive oil, other than that big box club stores have portions that are large for a restaurant or growing family. read more

This location gets zero stars! Extremely rude employees, the woman running the register made rude comments due to the amount of groceries I had. I am disabled and was in an electric cart, she also just walked away for a couple minutes without saying a word. When I paid she handed me the receipt and started checking the next person, essentially pushing me out of the way. As a result I was missing a couple items. As a disabled veteran I felt so disrespected on too many levels to list. Not only will I never go back to this location, but I urge everyone else especially our active duty military and veterans to visit Sam's at any other location. Had to put 1star, couldn't leave it at 0 read more

We've started buying our pizza here every Friday. We place our order through the app when we arrive, do our shopping with the scan & go option, and then our pizza is ready once we're done. It's fantastic! P.S. Every type of pizza costs the same. A cheese is the same price as a combination. read more

Sam's Club - Combination pizza - Wholesale Stores Near Me - Layton, Utah

Open until 8:00pm means 8:00 pm not putting cones in front of the door even 1 minute before. Live the law you created. I understand no one wants that guy coming in 1 minute before to get out in 15 min but open means open you want to close the doors at 7:59pm change your stickers on your door, change your Google profile and live on the 7:59 pm close train. Otherwise quit stealing time from members read more

If you want to save money and want to save yourself from a large headache. DO NOT BUY TIRES FROM THEM. You will be spending the same amount in a year to replace what they just put on new they don't have real professionals working here. Just someone who got a two day crash course on tires. I regret ever buying from them. Worst customer service ever. read more

Didn't find two products that I saw on the app (and I've found before but they've moved- probably due to holiday stuff) and the Sam's Club employee gave me directions for but weren't there. I looked for a long while and I was so tired after a long day/week of work. The manager was grumpy. I never found the products. Diego the cashier the was super patient listening to my gripes---and was so helpful. Sam's does a good job with store pick-up- I should just do that so I don't have to look for stuff. 3 stars for Sam's Club but 5 stars for Diego and store pick up employees! read more

Chicken was not cooked all the way I called them to let them know and they just hung up on me even the outside of the chicken was not cooked all the way read more

Sam's Club - Not cooked all the way!! - Wholesale Stores Near Me - Layton, Utah

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Busier than most locations I've been to but mostly clean and stocked. Employees are friendly.

Quiet a few of the employees are rude to people, especially Angelica. Some of the managers are rude, too, including Alan and Jordan. No wonder Costco does more business. Not recommended. Walmart and Winco are nearby and don't require a membership. read more

This Sam's Club location is always we'll stocked, organized and clean. Huge discount warehouse. You can purchase everything from food and many bakery items including cakes, croissants, pastries and more, electronics, bulk items, clothing, furniture, car repairs, resale products and a Sam's club restaurant with delicious food. Premium membership allows you to shop early and online deliveries are free. You will save at least the membership fee in one year or they will refund the fee. read more

Sam's Club - Sams Club entrance and in store quick bites - Wholesale Stores Near Me - Layton, Utah

literally the grossest bathroom i've ever seen. toilets were stained yellow with piss. floor littered with paper towels and toilet paper. super stinky. rest of the store is clean but it seems like no one has stepped foot in to clean the bathroom in months. read more

All of the women that work at the customer service desk are very rude, especially Rochelle. There is never enough help either. Super unprofessional. read more

During this Corvid -19 crisis Sams club decided to price gouge its customers . Hand soap that usually cost $6 fir a 4 pack is now $9 !!! I'm sure there were other ideas they raised but they were all sold out of everything . read more

I get that during the initial weeks of the COVID-19 response, there'd be a lot of confusion on how to deal with online pickup (although, they've had this service for years). Day 1. I ordered two laptops for my small business and sent an assistant with the order receipt printed in hand, with his name as the authorized agent to pick up the laptops. They gave him nothing but hassle, then when he called me I asked to put on the phone with the associate, and they didn't oblige. 5 minutes later, they canceled my order. I have proof of this cancellation on my account, where it says "Canceled by Sams" Day 2. Since we still needed the laptops, I placed the exact same pair on order again. This time, instead of wasting an employee's time, I went myself. When I arrived, I had the bar code for my order ready on my phone. When I asked the associate standing at the counter that handled online orders, she was clueless about what I was asking. she didn't scan my barcode and she didn't ask my name, she just had me write down my phone number and asked me to wait in the store, and she'd call my cell. So, I had some shopping to do, and I needed rechargeable batteries. I asked an associate in the electronics area, and he was completely dumbfounded that I'd even ask Sam's Club would sell rechargeables. He then asked a guy, who exclaimed there were two kiosks with batteries for sale in the store, and neither of them had rechargeables. He pointed me to one of the kiosks, so since my cell phone hadn't rung to let me know my laptops were ready, I figured I'd check anyhow. Low and behold, one half of one side of the battery kiosk was all rechargeables! 30 minutes later... I'm still waiting for my laptops, so I finally went and asked the same associate. A surprise to no one, she has no idea who I am or what I want. She then calls the same associate over who showed me where the rechargeable batteries weren't, but, really were. I showed him my order on my phone and he explains that they are locked up and leaves to go get them and asks me to wait. I believe he noticed my evil eye at this point as he moved very quickly. Finally, after spending 45 minutes in the store, my online order was finally picked up. On the way out, I cancelled my Sam's Club account. I'm done with them. read more

Sam's Club STOP USING THE PICK UP SYSTEM. I was so, so pissed off when I went to get my order from the pick up counter! I ordered my items the day before I was supposed to pick them up. I went through the easy process of ordering the items on the mobile app and was all set. I followed the instructions and checked in and headed to Sam's club. Unfortunately when I got there there was a line, which didn't bother me at first but then I waited 35 minutes in line and the employee that was working the pick up counter was just chatting it up with the customers and taking her time yet, "An employee will have your order ready inside" then when I finally got to the counter, she had to change the receipt paper and continued to take her time and even left for a few minutes to get more paper yet....."An employee will have your order ready inside" then when she finally got her paper issue figured out, she then had to go and retrieve the items I ordered, which she also had to do for the other customers, but their stuff was on a cart, but then again....."An employee will have your order ready inside" Really Sam's club! Really! This system does not work and will never work because the purpose of the system is to offer convenience to the customer so that they can pick it up and get out of there in less time it would take for the customer to be running around and getting it themselves and well, y'all failed horribly. Ugh! So bottom line, Sam's club pick up service sucks and I don't recommend it ever, like ever, ever!!! read more

Sam's Club - A lie!!! - Wholesale Stores Near Me - Layton, Utah

We had the best experience! We shop here way too often, but typically just run in and out and do our mobile pay, so we don't get the chance to interact with the staff often. A few weeks ago, we needed some assistance and received the best customer service from one of the managers, Mindy. She went above and beyond to help us with what we needed. Thank you Mindy! read more

Sams Club is just getting worse and worse. The Layton Utah club is as terrible as they come. During COVID they price gouged, always out of everything, and absolutely unreasonable. WORST SAMS CLUB IN THE NATION. "Chelle" is also extremely rude. read more

Really fun to shop here! I'll give you a tip of how to really make your membership worth the investment......Buy your tires here! Most of all, buy them when there's a sale! (Which seems like most of the time) I was able to get new tires on my car and my wife's car for incredible prices because of some sales they were having! Both our cars really needed new tires... I was able to get $80 off the set of 4 tires on both, as well as $60 off installation (install. is $60). Not to mention their already awesome prices! It was a great deal, and they also have great protections with your tire install - Lifetime tire balance, rotation & flat repair, 24 hour emergency roadside tire service, etc. In addition, it's just a great place to get good deals by buying in bulk. If you come at the right time, there's lots of delicious samples, and they have some really great products here in general! The food court is also actually pretty good and super cheap! read more

Most people come here for the jumbo sized items...for me it was the pizza. Like most Sam's Clubs this is located right by a local Walmart..specifically the Layton Walmart right off the 15 freeway. You just drive right past the Walmart and the next stoplight is the Sam's Club. It is right across the street from DI. Yes I bought lots of huge tubs of mayo and cheap electronics here but 90 percent of the time I went here was for lunch. I worked nearby and a couple slices of pizza and a soda were 2 bucks and change. Woah seriously....I could spend 6 or 7 bucks at one of the local fast food places or two plus bucks at Sam's Club. My favorite was the three meat pizza...complete with pepperoni, sausage and bacon. I would not want to get the same pizza for lunch every single day but when money was plentiful this was my go-to place for food. The one thing that bugs me was that you never really know exactly when they will get a specific product in. I remember buying Monster Energy Shots at what seemed like an awesome price an then all of a sudden one day there was no more. I inquired at the customer service what happened to them and they explained that they were on clearance and they would no longer be carrying them. There was no sort of signs or anything that would let me know such information...it would have been nice to know I would have bought more of it while it was still in stock. The customer service people were still very nice in helping me...in fact that was one of my favorite things about this location was the people who worked there. Even the people who worked in the food court had an amazing vibe and were good to me every time I was a customer there. But when it comes down to it...who cares about the Monster? It was all about the pizza...it always is for me. :0) read more

Get all my shopping needs their good products name brands and things l use and eat so much to choose from like their hotdogs, pizza drinks and some times free food to snack on read more

It was my first time entering ANY Sams Club. I don't have e one near my home. Prices are reasonable for some and expensive for others . Bottle water w z read more

Sam's Club is a nice place to get some decent discounts on some items. Sam's Club top membership has electronic coupons that you have to check often to figure out what you get a deal on. Sam's has the best baby supply of the big box stores. Having both Sam's and Costco cards at the highest level makes comparison easy as both have their pluses and minuses. Sam's is great for milk, cheese, chips, baby supplies (other than diapers and wipes), and some seasonal items. Sam's is about average with meat. Sam's is lower with some cooking supplies like rice. I like both stores and Sam's would lose if I had to pick just one but I like both enough to keep membership at both. read more

The Tire Shop are professionals at pulling off the classic bait-and-switch. I setup an appointment early on a Saturday morning so I could get my tires done and have the rest of the day open. I was quoted a certain price for a certain tire two days before the appointment. The tires were in stock according to the guy writing the quote. Of course when I arrived the particular tire that I ordered wasn't there. Apparently there was a rebate that was applicable when I was quoted the tire price, but it had since expired and was unable to be applied to that day's transaction. Of course there was an upsell pitch as the scenario progressed. There are plenty of places to buy tires; it's a quite competitive market. I do not have the time, and refuse to spend money at a tire shop who fails to honor their quotes and doesn't even have the tires that they committed to having. Maybe Sam's Club should stick with their core competency of selling jumbo-sized foods. read more

I have a new scan-and-go app and I like it. Too bad the WIFI is so SLOW in Sams club that the auto sign in times out, and you often have to type in you User-I'd and password....if you can remember it. Too bad, high tech app, low tech WIFI. Also the free blood pressure machine is gone for good. One less advantage to shop here. Love the pizza and soda! read more

2020_01_31. Worst Pick-Up App there is. Sam's Layton might just as well do away with it. "Tried" using App for first time. I couldn't get it to process for some reason. Went to the store Customer Service, small desk, one employee and one couple in front of me. Employee was getting someone to help the customers. Help came and left to help I suppose. Employee finally asked if she could help me. I said I was having problems with my App order. "Go to Pick-Up desk". I did. Employee said she didn't know much about the App. Called for help. Never came. She went to Customer Service and came back with the other same Employee. "Looks like the order didn't go through". No kidding. Left angry. Cosco has larger help desks and many more employees. Sam's has cut the number of employees so sort that all areas are now doing two jobs or more with one employee. I hear nothing but complaints for all the employees. Get better before customers get wise and leave. I hope it is better at other locations. read more

This Sam's is not my local store but the service I received from the employees and manager was amazing. They went out of their way to help me replace something of sentimental importance - from checking the store for the item, keeping it in the office to make sure it would be available when I arrived and then bringing it to the counter for me to pick up without a hassle. I cannot say enough positive things about their team, especially because this was during a busy Saturday afternoon. Great experience! read more

Why does Sams treat customers like criminals. At the self checkout someone counts your items and verifies that with your receipt. Then you go to the front door and get checked again. Why? Was told the self checkout machines are not reliable. Really! . They don't trust their customers. I don't trust them. Costco here I come. read more

Cheap Gas Ahoy!!!! Pay a memership fee and you can get some of the cheapest gas in Utah!

Worst tire service center ever!!! Wouldn't mount my tire on

This particular Sam's Club store has a cave-like warehouse feel, rather than a clean, store feel. It's a bit disappointing to see cement and stuff shoved behind chain link fencing inside the store, freezers shut down with plywood inside the windows. I had a hard time finding things, as it's not well organized in the produce/dairy/meat sections. The employees are friendly and helpful, however, so I wouldn't say stay away. Just be prepared for a less than optimal shopping experience. read more

Your service desk people sucked! I waited 15 to 20 minutes in line just to pay a bill, a service desk lady looked over to me and this lady that was behind me and called woman behind me up to help her instead of me. So I questioned what happened to me?. I told her I needed to pay a bill, she said she didn't know how to do those. And there was two other gentlemen that were waiting for a photo for a card. There was a gentleman and a lady working the counter and they both didn't know what they were doing. I'm so upset with Sam's right now it's ridiculous, I didn't even pay my bill I walked out I was afraid they were going to screw things up. Do something about it, or I'm going to Costco!! I didn't even do my shopping. read more

Pretty good food and a good place for high school lunch! Really like the pizza but stay away from the polish dog!!! Made me sick for a week!!! Nice people except one old cranky lady who speaks condescendingly to me. read more

I was going shopping at sams club layton utah. I got a nail in my tire and asked the tire garage if they could remove and patch while I was shopping. There was not one vehicle waiting and the garage was empty. Two men came out of a room and looked at the nail and stated we can't take that out you need a whole new tire. I suggest you take it back to where you bought it. I said ok, but as I was leaving I noticed them snickering to one another, then realizing oh. It's take advantage of a woman again. I then went to les schwab , they got me right in pulled the nail out and it didn't even require a patch. SHAME ON YOU SAMS TIRE DEPARTMENT. read more

Love shopping here! I have been going for years and I just really appreciate the variety of goods offered and the optometrist was very good to my daughter. read more

Went to the local Sam's Club today near my home. More machines were open for me to volunteer at the store (scanning my items) than checkstands open with real people working. I will be looking at other options for my shopping needs where people can work and be productive members if society. I will support my community not corporations greed. read more

I am getting really fed up with the Layton, UT store and their fb page. Back in July I sent a message you requested to deal with unwanted calls that wouldn't stop. No one even bothered to respond or even read that message. Now tonight I have received 3 calls in 10 minutes from the same number. I decided to call the number back. The lady on the phone laughed about it and told me to have a good night and hung up. This is ridiculous! read more