I've had several good experiences with Big O Tires over the past few years across multiple…read morevehicles. They've honored prorated tire warranties more than once when tread life came up short of expectations, which saved me significant money on replacements. On another visit, they caught a severely worn serpentine belt that I had no idea was failing and replaced it at a reasonable cost, likely preventing a breakdown. More recently, they identified badly worn brake pads I wasn't aware of and likely helped me avoid rotor damage. They've also helped with promotions and tire recommendations that have worked out well, and now they're repairing a puncture in a new tire for me. Overall, I've found them to be proactive, fair with warranty situations, and focused on safety rather than just selling parts.

I've had nothing but great experiences with Big O Tires in Layton, Utah. Ian runs an exceptional…read moreshop, and his crew is everything you'd hope for in a team of mechanics--kind, honest, hardworking, and incredibly capable. They take the time to explain what's going on with your vehicle, never push unnecessary services, and always follow through with quality work. If you're looking for a trustworthy place to take your car, I highly recommend Big O in Layton. Ian and his team truly go above and beyond.

2nd time having issues here now…read more I specifically requested an AC diagnostic and explained upfront that I had already replaced the compressor, had the system charged the day before, and that a full leak/pressure test had already been performed. Instead of moving forward with a true diagnostic, they repeated the exact same service (discharge and recharge) that had just been done, and then charged me $285 for it. In the end, I'm back to square one--still not knowing what's wrong with my AC, but now out the money for a redundant service I did not need. To make it worse, I was told I'd need to pay even more for a diagnostic... which is what I had asked for in the first place. Very frustrating and disappointing experience. Be careful coming here for service and make sure they're clear on what you're requesting, or you may end up paying twice without answers. Always ask for Donny. He is awesome! He wasn't available when this happened.

We have used Lynn Wood Service Center for years and have always been happy. This past month I…read moreneeded my headlights changed (both had burned out) so I could head out of state. They fit me in and got me out the door quickly. The service technicians were friendly and helpful. Lynn Wood Auto is a great value for your money. I would definitely recommend them!

I would give this company a high review if it only involved the initial purchase. They were fair…read moreand did a good job. It is after the initial purchase were the unfortunate turn of events took place. My son took my car in to have the tires rotated after the usual 5,000 miles. He calls me when he is down there stating one of the guys came out and said one of my studs broke as they were taking off the wheel. I told my son to tell them they better fix it then because they are the ones who put the lug nut on so tight it won't come off. They told my son "Nope". Needless to say, I wasn't very happy. I took it to the dealer and had to pay them to repair Jones' mistake. I was even going to buy another set of tires for my other car from them. I still will buy a set of tires, just not from them. If they don't want to treat me like a valued customer and break parts off my car without accepting responsibility, then I can certainly find a different tire dealer. P.S. Since my review, the owner called me and has more than resolved what happened. I truly appreciate what he has done for me. See below for an addendum to the story. Okay, Kyle Jones (owner) called me and asked what happened. I proceeded to tell him my story. He offered to refund the money that was spent replacing the stud on the wheel. I told him my car was having a small issue and needed an alignment and maybe some other work done. He offered to make it right. I offered maybe instead of a refund, maybe we trade an alignment for the refund. I took my car in today and he did an alignment and diagnosed my car. I even have a credit with him as he told me an alignment wasn't as much as the cost of the stud replacement. When they couldn't definitively tell me what was wrong with my car (as another place couldn't as well), he told me to bring my car back when the issue was more apparent and they would take care of it. This doesn't happen very often where I give people a chance to redeem customer service, but I am glad I did with this one. I am truly impressed he would care enough to call me and take care of me like he did. He also apologized for the incident that happened before. Thank you Kyle for restoring my faith in customer service!

I came here for the first time today to get my AC looked at along with an oil change. I was really…read moreimpressed with my visit. Transparent staff, clean lobby and great service!!! Extremely fair pricing for my Subaru. This will be my go to place.

50 minutes of waiting to speak to someone over the phone and they weren't even busy. The person who…read morewas supposed to inform the mechanic that i would like to speak to them simply walked away and left me sitting for almost an hour. When i finally spoke to the mechanic, he trivialised the fact that they blew me off and passed the buck by way of simply saying "I wasn't told" as if someone not doing their job but you didn't know about it makes it okay.

Worst service ever. I asked for an oil change and lube. 120 dollars later and 2.5 hours in and they…read moretell me it's done. I asked if they greased all my zerks and they didn't even touch them. So now I'm have to wait again for them do finish a job they said they did. Terrible terrible service. Never again will I ever use Les Schwab for anything.

Came in early and Austin was very kind and helped me out quickly with my tire rotation. he noticed…read moreone of my lug nuts was different style on each wheel and gave me some of the right style for free. Would definitely recommend

I came in to get a new tire mounted. Brought the tire with me and simply asked for them to mount…read moreit. Done this hundreds of times. I was met with a very entitled, annoyed, and seemingly clueless employee. He asked a bunch of patronizing questions as if his intent was to make me feel stupid. I didn't know that mounting tires at a tire shop was a hard ask. This location needs to educate their employees.

I love Burt Brothers. I don't go anywhere else now they're awesome and they provide great service…read moreperfectly and timely.

We stopped at Burt Brothers last summer on our way home to CA from Yellowstone. They replaced the…read morefour trailer tires for us, and everything was smooth and we were quickly back on the road. We're getting ready to head out on another trip, and I noticed one of the tires has a sidewall bubble. Layton is about 820 miles from us and I couldn't find the tire receipt. I emailed the store on Sunday night, and before 9:00am Monday, I had a response plus a copy of my receipt. They arranged for a warranty replacement at a local dealer here in CA and I was able to get it taken care of this morning - great customer service and they honored their warranty.

They have always giving me excellent customer service. They know me by name and have helped me…read morewith all my tire needs.

I had my rear brakes done on my vehicle, calibers, pads, and rotors at fowlers and they over…read moretightened lug nuts when mounting the wheels . next day l had my oil changed at honda . . They broke two lugs nuts when rotating my tires due to over tighten lugs , fowlers was quick to repair that issue at no cost in no hassle. Competitive rates and good service.

Horrible service! Never coming back to this place again. Thx to the front desk manager Bryce.read more

My air in my Jeep was very low and i was trying to find a place to put some air in, all of the has…read morestations i tried were not working or didn't even have air pumps, we were heading to another one when i saw this shop on the side of the road, it looks out of place, but you can't really judge a book by a cover like my sister said. So we stopped by and was looking for someone and we found Kyle and asked him how much to fill our tires up and he told us to pull around front and he would fill it, and he did and told us it was free? I was like wow thank you, i tipped him, and told him how thankful we were and he was very friendly and outgoing and professional. I really appreciated that, thank you so much for that. Kyle thank you for being a good sport and real, we will definitely be back for other issues we might have in the future.