I recently had a minor accident and shredded my right, front tire. Had to have my car towed from…read moreOgden to Layton. Ended up buying a new set because one single new tire would cause an imbalance for the others that were more than two years old. Isaac was incredibly kind and helpful and he worked out the best deal for me. He made a stressful situation easier for me. This isn't my first rodeo with this location, so I'm glad to be a repeat customer. Trying to upload a review on Google, but for some reason, I'm unable to.

This location is our preferred because we've had good experiences here, versus less than stellar…read moreperformance at other locations. After you park, you may be met by a technician, or you can go inside and get in line for the counter. On our last visit, I approached the counter and told them what I needed. We've bought tires here, had flat tires repaired, aired up tires, checked tire pressures, and rotated/balance tires for maintenance. Before Covid, they had a refrigerator with water, but that is gone now. On my last visit, I had an appointment for a rotation. It seemed that they were pretty busy, and I still had to wait 1 hour for the rotation to be completed. I cannot guess what the wait would have been without an appointment. The service is cordial and they are knowledgeable. They do an inspection, and inform you of any concerns they may have for your tires, but they aren't heavy handed on upselling you with repairs, or replacements, if they aren't needed. They will go the extra mile to get you safely back on the road.

I've had several good experiences with Big O Tires over the past few years across multiple…read morevehicles. They've honored prorated tire warranties more than once when tread life came up short of expectations, which saved me significant money on replacements. On another visit, they caught a severely worn serpentine belt that I had no idea was failing and replaced it at a reasonable cost, likely preventing a breakdown. More recently, they identified badly worn brake pads I wasn't aware of and likely helped me avoid rotor damage. They've also helped with promotions and tire recommendations that have worked out well, and now they're repairing a puncture in a new tire for me. Overall, I've found them to be proactive, fair with warranty situations, and focused on safety rather than just selling parts.

I've had nothing but great experiences with Big O Tires in Layton, Utah. Ian runs an exceptional…read moreshop, and his crew is everything you'd hope for in a team of mechanics--kind, honest, hardworking, and incredibly capable. They take the time to explain what's going on with your vehicle, never push unnecessary services, and always follow through with quality work. If you're looking for a trustworthy place to take your car, I highly recommend Big O in Layton. Ian and his team truly go above and beyond.

This place is the best! I have used them for years, and at every turn they have treated me right…read more Back when I first started coming here it was a referral from a friend, and every time I see my friend I thank him for that suggestion. Today I took them my 2 of my boat trailer tires with puppy dog eyes and said we were going boating later and was it possible to get them done within the next 2hrs so we could still go. I was in and out in less than 30 min. As I left I thanked Dustin for the rapid service and Dustin told me, "of course we had to get you out there, have fun boating". Their mechanics are conscientious and honest. I have never been over charged and sometimes they cut a price break if something takes a lot longer than they anticipated. Also if they run into something unexpected the is more of a specialty and have to refer you to the dealer (which is rare) they will work to make it right. I have and will continue to recommend them when asked where to take a vehicle. Thanks Cam, Sean, Dustin, and Donny.

2nd time having issues here now…read more I specifically requested an AC diagnostic and explained upfront that I had already replaced the compressor, had the system charged the day before, and that a full leak/pressure test had already been performed. Instead of moving forward with a true diagnostic, they repeated the exact same service (discharge and recharge) that had just been done, and then charged me $285 for it. In the end, I'm back to square one--still not knowing what's wrong with my AC, but now out the money for a redundant service I did not need. To make it worse, I was told I'd need to pay even more for a diagnostic... which is what I had asked for in the first place. Very frustrating and disappointing experience. Be careful coming here for service and make sure they're clear on what you're requesting, or you may end up paying twice without answers. Always ask for Donny. He is awesome! He wasn't available when this happened.

I came here for the first time today to get my AC looked at along with an oil change. I was really…read moreimpressed with my visit. Transparent staff, clean lobby and great service!!! Extremely fair pricing for my Subaru. This will be my go to place.

Yet another excellent experience with Jones Car Care. Ive taken each of my vehicles there for many…read moreyears. Smart and thorough, great service. I recommend them often. I won't go anyplace else!

Great company Very…read morenice and clean We got Honda Pilot this firm took care very quickly Got brand new qty 4 set of tires Job done professionally only paid $605 Balanced installed all together ! 5 STARS. GOD BLESS THIS BUSINESS

50 minutes of waiting to speak to someone over the phone and they weren't even busy. The person who…read morewas supposed to inform the mechanic that i would like to speak to them simply walked away and left me sitting for almost an hour. When i finally spoke to the mechanic, he trivialised the fact that they blew me off and passed the buck by way of simply saying "I wasn't told" as if someone not doing their job but you didn't know about it makes it okay.

Came in early and Austin was very kind and helped me out quickly with my tire rotation. he noticed…read moreone of my lug nuts was different style on each wheel and gave me some of the right style for free. Would definitely recommend

I came in to get a new tire mounted. Brought the tire with me and simply asked for them to mount…read moreit. Done this hundreds of times. I was met with a very entitled, annoyed, and seemingly clueless employee. He asked a bunch of patronizing questions as if his intent was to make me feel stupid. I didn't know that mounting tires at a tire shop was a hard ask. This location needs to educate their employees.

We stopped at Burt Brothers last summer on our way home to CA from Yellowstone. They replaced the…read morefour trailer tires for us, and everything was smooth and we were quickly back on the road. We're getting ready to head out on another trip, and I noticed one of the tires has a sidewall bubble. Layton is about 820 miles from us and I couldn't find the tire receipt. I emailed the store on Sunday night, and before 9:00am Monday, I had a response plus a copy of my receipt. They arranged for a warranty replacement at a local dealer here in CA and I was able to get it taken care of this morning - great customer service and they honored their warranty.

Burt Brothers always takes great care of our vehicles. From oil changes to emissions and tires,…read morethey always give us a fair deal and great advice.

They have always giving me excellent customer service. They know me by name and have helped me…read morewith all my tire needs.

I had my rear brakes done on my vehicle, calibers, pads, and rotors at fowlers and they over…read moretightened lug nuts when mounting the wheels . next day l had my oil changed at honda . . They broke two lugs nuts when rotating my tires due to over tighten lugs , fowlers was quick to repair that issue at no cost in no hassle. Competitive rates and good service.

Horrible service! Never coming back to this place again. Thx to the front desk manager Bryce.read more

My air in my Jeep was very low and i was trying to find a place to put some air in, all of the has…read morestations i tried were not working or didn't even have air pumps, we were heading to another one when i saw this shop on the side of the road, it looks out of place, but you can't really judge a book by a cover like my sister said. So we stopped by and was looking for someone and we found Kyle and asked him how much to fill our tires up and he told us to pull around front and he would fill it, and he did and told us it was free? I was like wow thank you, i tipped him, and told him how thankful we were and he was very friendly and outgoing and professional. I really appreciated that, thank you so much for that. Kyle thank you for being a good sport and real, we will definitely be back for other issues we might have in the future.

We had a very frustrating experience due to poor communication and unreasonable handling of our…read morevehicle. We were told the repair would take about 2 hours. At no point were we told it could turn into an overnight hold. The shop closed without calling us, and we received no update whatsoever. We had to call ourselves after the original timeline passed just to find out what was going on. The next morning, once again, no one called us -- we had to reach out again for an update. We were given conflicting information about whether the part had arrived. Eventually, we decided to show up in person because we were getting nowhere over the phone. When we arrived, our car was already finished and sitting in the parking lot, yet no one had called us to tell us it was done. If we hadn't shown up when we did, there's no telling how long our car would have sat there. Despite being told 2 hours, having our car held overnight without notice, and receiving zero proactive communication, we were still charged full diagnostic and repair costs with no adjustment offered. Mistakes happen -- but the lack of communication, accountability, and basic courtesy is unacceptable. We will not be returning and would caution others to be very clear about timelines and expectations before leaving their vehicle here.

Took my co workers Audi here to get an aftermarket exhaust installed, and the level of customer…read moreservice was outstanding, very smart and knowledgeable people, they treated me with dignity and respect, they didn't charge me some outrageous amount and they knew exactly what they were doing and talking about. I was in and out in a min after checking in and Uber home, I got a call a few hours later and they were finished and ready for me. The exhaust was loud and sounded beautiful and made me happy, as soon as I got the car to my co workers she was excited and loved how it sounded. I had to give this place a 5 star review, they deserve more business, I am bringing my other two cars here for service because of how awesome they treated me. Thank you Master Muffler of Clearfield, you guys are awesome. Thank you