They closed the Sam Club in Stream Wood which was bigger and had a lot different varieties. Now I have to go to the one in Addison which is smaller. I love Sam Clubs and never had a problem with any of the cashiers. Everyone is friendly and pleasant. The gas is cheaper than Costco and a lot of other products as well. I have both cards and shop at both but more so Sam clubs for food and gas! Costco is 2 minutes from my house and Sams Clubs is about 15/20 minutes but I will make the drive to Sams Club for the premium gas that's always cheaper than Costco. We just bought a carpet cleaner from Sams Club online and followed the instructions online and picked it up with no problem! Granny J read more

Went to the Tire Center. Great service and great prices (although, you do need to be a member). The worker was very knowledgeable, answering all of our questions about the services that they'd perform and giving us a quote for new tires since we're in the market for them! Would definitely come back. read more

I've been here countless times for curbside pickup and every single time those poor workers are severely overworked. It's ALWAYS the same guy working his BUTT off bringing out orders when there's a huge ton of cars waiting and I hear him having to deal with angry customers verbally abusing him for taking too long. I believe he said his name is Carlos when I asked him for his name. I gave him props because it's always him by himself going in and out bringing us our orders. I never complain when I wait 30+ minutes to a hour because I know it's not his fault. He's always super apologetic and really nice whenever my order is taking long. Really sweet kid. I 100% blame his management for not hiring more people to help him. Do something about it. It's absolutely ridiculous you have one person bringing orders to like 20 cars and having to deal with the customers yelling at him. You're overworking your employees to the bone. You clearly don't have enough staff, so hire more people. I also hope you give Carlos a raise, because he 100% deserves it. Shame on management or whoever is in charge of Curbside. You guys are evil. read more

The food court is the worst. So slow, not enough people working in there. Takes more than an hour to get an order. People there works hard just not enough help! Not well managed. Way so much better and faster at Costco! Sams you need to step up. Poor management read more

disgusting really... I found a bug in the salad I purchased for my family. I want a refund. read more

Sam's Club - Drugstores Near Me - Addison, Illinois

I ordered 9 pizzas and Veronica was so nice even when they where super busy and short staffed, you could tell there was only three people in the food court and Veronica and Eric where on top of things. Eric I felt so bad he had a lot of pizzas he had to make while running them in all three ovens and cutting them and packing them. I I appreciate Eric and Veronica for there hard work and hope Sam's club at least recognizes you two for your hard work read more

So I am a regular of sam's club and costco and recently I have come to realize that both of these establishments have started giving a sh*t about their customers. Everytime you go to sam's club or costco its just that one disgruntled employee whole will ruin your trip and I dont blame employees. I always blame the organization because its the unrealistic expectations of organizations from their employees. I might extend my membership or might not but for now these 2 have the monopoly so let's wait for the day when someone like Amazon come and pushes them out pf business. For employees my message is please fix your attitudes before all of you are replaced by machines. read more

Sam's Club - Drugstores Near Me - Addison, Illinois

The cafe is always chaos, they never have enough staff. The prices are affordable, but with everything they sell they should offer better service. read more

I am switching to Costco even though it is more expensive for me and further away just to avoid the awful customer service at Sam's club. Every single customer service experience I have add at this location has been bad whether it be through the phone, or in person. I had a coupon that I received if I had gotten a membership for Sam's club and you would receive $10 back that you could use at the store. No one wanted to help me to figure out how to use it. Never using sams club anymore and that's probably why they are closing everywhere. read more

I am a new club member and also a senior. I fully expected to get a card to check out, instead they expected me to check out online. I was at a total loss on how to do that and ready to cancel the whole procedure. Instead Debbie, in customer service, went out of her way help me. She even had me bring my items for purchase to her and she demonstrated the process of how to check them out. She was extremely patient and courteous. I couldn't have done it without her help. read more

Just bought a grill online for in-store pickup! It was ready! All the staff were friendly! My pick up was quick! And 3 nice strong team members loaded it into my SUV! THANK YOU! read more

This Sams club is really hit or miss kind a place. Some days you will find great selection of products, really clean and organized then couple days, weeks later you'll go and theres nothing to select from, products all over the place and service not the best. I learned more and more that is easier to use your scan and go app then go to cash register. My membership allows me to earn points , from the purchases I make. My last visit I decided to go to cash register (big mistake) and pay with points. Well that could not be done, because I needed to scan Sams credit card, which I never used or received (in the past I used the points with out any credit cards). After 30min wait at the customer service desk where I was moved they said I can't use my points, so I used the scan and go app and magically the app took my points with out any issues or usage of random Credit Card. All together waisted 45min and at the end I had to scan everything myself. If there was closer Cosco I would probably switch. Each time I go there are always some kind of issues and employees that act as they try to help but they really are not. I should mention that I am member since 2000 and each year the service is getting worse. read more

Sam's Club - TV - Drugstores Near Me - Addison, Illinois

I've been shopping at Sam's for years and I'm happy to report this location will not be closing! Out of all locations nearby, this is my fav club (def beats M.P.). While both Sam's and Costco have good savings, discounted items, great finds and a similar meat & seafood dept, I love that I can pickup a 2 pack steak at Sam's when I don't have room in my freezer for 4 at Costco. Sam's caters to smaller quantities in addition to bulk which is nice when you really don't need more. For me, its an added bonus to shop here. Organic whole chickens, organic & grass fed beef, crab legs, fresh salmon & tuna. If you happen to see the Member's Mark Smoked & Flame roasted Norwegian salmon, try it. It's my new fave. Fresh berries, sometimes fresh mango slices. Cases of Kombucha. Great selection of apples. As with any store, not everything is at its prime. I always always check expiration dates and feel veggies/fruit, but this store does get busy and turn over is high. I've never seen a single Cowboy ribeye steak at Costco. 2 dozen Organic Free range eggs for $7? Can't beat that. Half loaf breads. There are definitely perks to each store, but there are some unique grocery & non items here. Member's Mark isn't bad although I do have my go-to Kirkland items. The one downside is the selection isn't as varied as the other store. Cheese & wine section isn't the greatest. Some produce is more expensive than your local grocery store. Let's face it, most generalize Sam's as inferior to Costco as if it caters to lower socioeconomic status. Regardless of income, each store is unique in their own way. Worker's are always friendly and helpful. Items are nicely stocked. It's not always a zoo (except for weekends). I try to shop on week days (so peaceful). They don't give a ton of samples (if you happen to be a sample person). Return's aren't as carefree, but I still like Sam's and yes convenience is another great perk! Ps. Being super hungry, I just tried their hot dog recently (haven't had in years) and it didn't sit well with me, only took a few bites but hey, you might like it. Heard the $1 churros are great even though I'm not really a churro gal. Pizza slices are for when you're absolutely starving (in which case you shouldn't be grocery shopping in the first place, like me) and in need of pizza. read more

Sam's Club - Drugstores Near Me - Addison, Illinois

This is my local Sam Club for big bulk items, especially for parties (think superbowl bash)! They just remodeled the place, it looks nice. Cleaned and organized. They have a friendly staff that I have encountered. I just wish they would offer more organic choices like Costco does and maybe coupons in the mail would be nice too. I would recommend to come here during the week day (nights) much slower than coming here during the weekend day time. If you must come here during the weekend, I would recommend to start your day here in the early AM or later like dinner time or else you'll have road rage in the parking lot and cart crashing in the store especially when they offer FREE samples. I mean you can literally have a meal for FREE if you stay there long enough, LOL! read more

Sam's Club - Newly remodeled - Drugstores Near Me - Addison, Illinois

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I would give this 5 stars if they offered the ability to have items delivered to your car at curbside pick up. I placed an order online and drove to this location not knowing they don't bring your gorceries to your car. So I sat in the car for 20 minutes just waiting. I finally walked inside and that is when they told me the don't have the technology to handle that service like the Sams club in Elgin. I'm hoping in time this location will update its service offering so that we can order online and drive curbside and have the packages delivered to your car while you wait read more

My wife no longer heads to grocery store. Instead she has all our groceries and products delivered to the house. Please make sure you go over your list of items that you purchase because their have been multiple occasions where items were missing, and they had to redeliver them. read more

I bought this at sams. Disgusting how they don't care anymore. They just put half cooked food now. read more

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Fast pick up and Jose was a gentleman and helped the girl who was getting me my order a heavy water slide. Thank you

This Sam's Club location is probably the busiest that I typically visit. This really shows on the weekends when the gas station has a line, checkout can take a while, and the items on shelves may not be as neatly arranged as they could be. Otherwise, this is a standard Sam's Club with plenty of parking and plenty of discount goods for the family. I'm not sure if this is a smaller or older Sam's Club as well, as it doesn't seem to have as good of a selection as other Sam's Club locations I've seen. read more

Terrible costumer service!!! Been going there for 20 years the guy that works in the produce walk in cooler in the morning should not be working there !! No costumer service skills at all should hire someone that has some decency to help costumers read more

My shopping ordered was delivered to my house. It was so convenient. The only thing is the big box. They needed my order split into 2 different boxes. read more

I just joined Sam's Club because Groupon had a special. And their gas prices are unbeatable. However the store in Addison, IL is one of the filthiest places I think I've ever visited in my life. There was no rhyme or reason to the aisles. Furniture was in the center of the store in the back of the store was just kind of random. The worst part though was the dirt it was just so dirty that I felt very uncomfortable. Unfortunately I had to use the restroom while I was there and that was even more disgusting. I wore a mask the entire time I was in the store, however touching the cart was gross. It's unfortunate because the customer service there was very good. I was getting my card for the first time I was still in line for a very very short time and got the card with no issues. I understand that people are shorthanded because of the Covid situation, but the store actually should be closed until they can clean it. read more

This review ... from bottom of gut and heart thank you goes to Kyle! ... God bless you and yours Kyle ... he actually took more than his necessary time to assist and make sure my request of (Dave Matthew's) The Dreaming Tree Crush entire case came down from upper shelf storage to go home with me ... all it took for him to make an eye contact with me and my wife and he was like "folks; I will help and make your weekend" ... then next ting you know a lady was driving the fork lift and an other gentleman directing the fork lift ... and these three individuals making ONE CUSTOMER'S request to the bone taken care of ... my Lord, even though there is a closer Sam's Club to me ... now this Addison one will be my go to all the time ... God Bless you Kyle and the lady and the other gentleman who helps today ... much love from heart here! thank you indeed so very much!!! you are one of a kind! ... thank you, read more

This Sam's Club is ok, although it can be a bit ghetto at times. Yes, the prices are low on everyday items, but it's just a blah store. I miss my wife's Costco membership. At least it isn't super dirty like some other locations. I would seriously consider going back to Costco if this store wasn't so conveniently located to us. It's just off I-355 (Lake St. exit) in Addison. The worst quality here is the attitude of some of the associates. It's so obvious that they don't like their jobs. Get over it and don't be rude to the customers. I worked in retail for a couple of years, and yes, the pay and hours stink. That's not the customers fault. Unless you're super hungry, skip the food here because the pizza, hot dogs, churros, etc will all leave you feeling bit ill. I have used their vision center and it's ok. Expect long waits though, even when their not that busy, because quite often they only have one person working there. Three stars because of the prices, but I would rather go the Costco route. read more

The people in their optical department lied to me. Said I could get $40 off the second pair even if it was for someone else and then that girl got fired so now they're saying its only if its for the same person. Sams always does this, has some angle on how to save and makes you THINK you're saving but you don't once you read the fine print which they never tell you about til last minute. Same goes with their plus membership which is a total rip off. Their membership has also gone up, I'm glad I renewed right before the increase, but I will most likely not be renewing again...it's just impractical unless you have a large family. The ONLY benefit I get from being a member as a single person is the gas price is a lot better than anywhere else, but I've also noticed my gas mileage isn't as good when I gas up at Sam's, the quality of their gas must be less too. read more

Very messy location, very rude and ignorant staff. Came here again today, for the last time,got here 30 minutes before closing and the man at the door didn't want to let me in saying they were closed when they clearly still had a whole half hour before closing. read more

Get in, get out. That's what I like about Sam's Club. I just hate all the stuff I get sucked into buying. Yes, I need a 5lb bag of chocolate chips, NOT! Why do I do this? Not sure. If you have a huge family and you're big on cooking or baking, I guess it can be OK for you to shop here. If you're watching what you're eating, then ditch the membership and go to a fresh market and get what you really should be eating. Overall, it's a decent Sam's club and you can't beat the customer satisfaction aspect of shopping here. read more

Don't know what happened at this location but it's a mess , shelves empty and a lot of missing prices . Have to look up price of many items yourself. Very disorganized for the last couple months and I've noticed on weekends pallets of stock in the way during the busy times. You would think they stock shelves overnight or off busy times. read more

You need it, they have it (a lot of it) at a good price. read more

Sam's Club - Drugstores Near Me - Addison, Illinois

Called 3 times to check pricing and availability in a battery. Then my car died on the way there. Waiting for a tow and have tried to call them 8 times to let them know I will be late and nobody answers the phone . read more

Don't believe the app it said the store has something and when you get there they Can't "find". it. This is not the first time at this store

Don't be dealing with the tire center here cuz you won't get services done here if you didn't purchase parts at this location. Service manager Randy is not accommodating at all and got mean even after explaining I have an emergency. They're a chain, they're supposed to treat you the same! read more

Excellent people, great prices, what else can you ask for? The staff can be a bit odd sometimes but no bother, because I usually know what I want when I go in there, Sam's Club got my back! read more

I used to go there but now not any more. They always rotate the each item from one place to another and it is very hard to find one item that it used to be in one place. It take always time for each item to find out and it is not like it used to be before. I had to ask someone to find the new location of the item that I was looking for. read more

The curb side pick up used to be so fast and great. Now it's a disaster. I wait at least 15 minutes every time to get my order. I will no longer be coming here read more

This isn't my usual Sam's Club, but my dentist is in the area, and I was at my gym in Lombard on Sunday and it didn't make sense for me to backtrack to Woodridge so I was there again recently. I've been here a few times, and because it's not my usual store, the layout confuses me a little bit. I like to stock up here on their bottled water - you can get a few brands at larger quanities for less than regular grocery stores. No matter what, I always browse the clothes section. It's a little weird to say "I got this sweater at Sam's Club" but if it's Kenneth Cole or Calvin Klein and you only paid $14!!! Who cares, right?! Well, I spent a LOT of time last winter looking for the perfect winter coat. I failed at that mission and kept my white coat which needed cleaning way too often. I also didn't way to pay $200 for a coat to wear maybe 2-3 months either. I picked up a Kenneth Cole winter down coat with a hood for $50!!! this past weekend. Unreal! Soooooo happy! ...went here for bottled water, came back with a winter coat. Happy Customer! read more

I recently purchased a Sam's Club membership after not having one for almost 10 years. I am extremely pleased by the changes. Sam's Club has definitely made strides to become more competitive with Costco. Highlights: 1) $5 full-cooked rotisserie chickens. They are much larger than the ones they sell at the grocery store. 1 chicken makes about 3 meals for the hubs and I. 2) Less expensive gas. The cost of gas here is the same as the "with carwash" price at other places. 3) Grab and go drinks and food on your way out. Super cheap eats! 4) With the higher level membership you can shop at 7 am during the week. 5) Nice selection of produce...awesome prices read more

I have been a Costco and a Sam's Club member both for about fifteen years. If you asked me five years ago I would have said that Costco was better hands down. However, since then Sam's has improved. They have a great variety of fresh fruits and vegetables and overall the prices are cheaper than Costco. Sam's also has special discounts on many items, just like Costco. At this point I would say Sam's Club is better than Costco. read more

I'm a Costco girl at heart, but my ma' got a deal on a Sam's membership, so we now carry both. (Ahem..apparently two single females need industrial-sized packages of food..??) I prefer Costco because (dare I say it), it's a bit less warehouse-y, many of the deals are just better, and they seem to offer a greater selection, except the international cheeses and coffee, which Sam's seems to have the upper hand on. Aaaaanyway, I digress: I was in dire need of contacts, and brought my prescription to Sam's after getting a coupon stating that a 3-pair (6 lens) box of my beloved Acuvue 2's (which I hear are being discontinued next year) are only $15-and-some-change per box. Even though Sam's and WalMart are obviously owned by the same company, I paid more for the exact same contacts through WalMart two years ago. Interesting! Just proves you have to shop around. And, dummy me: I walked in clutching my little 1"x1" square coupon (expiring 6/31!) like it was some prize, when in fact the contacts were normally priced the $15+change anyway. Durr. Well, I'm hoarding those Acuvue 2's like a mo'fo, thanks to Sam's! The staff at the Optical were both helpful: the gentleman was friendly, didn't make fun of me for my sad little coupon display, and prioritized me despite the fact that he had about 8 trays of glasses stacked in front of him. While he put my information into the computer, I perused the frames, looking for a D&G frame I had admired at a different Sam's. The woman working there stopped what she was doing, too, asked if I needed help, and looked in their stock to see if there was a D&G pair that wasn't on display (there wasn't). Overall it was a quick trip today, I got what I needed, and customer service at the Optical was pretty awesome! Win! read more

Waited like 30 mins for someone to finally help me at the tire department. As I waited for the first 15 mins I walked over to the front entrance to ask an employee to please call someone over the radio to assist me at the tire department and he's response was "sorry I can't , don't have a phone or radio.. you have to Knock loud, break the door if you have to" finally a guy came out after I knocked several times. They guy came out kinda upset, as if I was inconveniencing him. I understand he was busy and maybe under staff but that wasn't my fault. He quoted me couple prices for tires and told me I have to order them online. The service I received was honestly horrible. I really needed new tires but decided to go somewhere else just because of the way I was treated. Don't waste your time or money here. read more