UPDATED: WOULD GIVE A NEGATIVE STAR IF I COULD.
Horrible…read morecommunication, unreliable, and leads you on. Of course after I post my initial less than stellar review I get a prompt response. The response was that it was windy and the windows were open ... I think not. The wind doesn't blow coffee grinds into my home. Super Maids leads you on and takes your money with expensive first time cleanings and fails to deliver a quality cleaning, and even if you want to give them another chance, they lead you on and don't reply to messages or phone calls. They're clearly too busy and too important to add regular clients. Be careful.
ORIGINAL REVIEW:
Summary:
Unreliable. Take shortcuts. Poor customer service communication. Overcharged for a substandard clean. Despite all that, I'm tired of booking, scheduling, waiting, etc and would like to have them back as regular cleaning services, they can easily correct the issues they overlooked the first time, but as of one week later, they've gone dark and don't reply to any emails. Super Maids, you're not so super, are you!?
Extended:
After my previous service relocated, I needed a new regular cleaning service and booked Super Maids via the Yelp messaging. It all seemed like it was going to work out. I even got a call the night before to confirm. This was going so well. ... But then things changed.
The appointment was originally supposed to be at 11am. Hearing nothing, and looking out the window like a sad puppy, I called them at 11:45am and no one picked up. I messaged through the Yelp platform. I sent a text. Nothing. At this point, I'm thinking great, I've wasted a day off from work and will still have a dirty house.
They finally showed up at 1pm, after I had to call from another phone number. We're they avoiding my call? I don't know. Poor customer service.
So they show up. But it's only two people, not the quoted three. That's fine, I have a smaller home and they said it looked pretty clean and might take about two hours. Fast forward 2 hours later, they try to charge me for the three person rate! I don't think so! Especially when they showed up late. I had to haggle and negotiate as to why I'm not going to pay a higher priced three person rate when only two people show up, which would also take longer, since only two people are doing the job of three. Reluctantly I wrote a check for still about twice as much as I normally used to pay, but I was just happy the house was clean in time for my pool party the next day.
It seemed they were overbooked for the day, and I did appreciate they were able to fit my cleaning in, but they should also not overbook for jobs they can't fulfill. When they were done, I was sympathetic to their schedule, and since my day was completely messed up since they were so late, I didn't spend time going through the house to check their work other than a cursory overview. The "deep cleaning" was just a regular cleaning ... there were missed things like wiping out crumbs from the microwave (no, not a scrub, just brush out the crumbs!), there were surfaces missed and corners cut (move the toaster, wipe up the crumbs and coffee grinds around the grinder), wipe the doors around the door knobs where there are hand prints ... basic little stuff like that. I didn't expect a rubber glove scrub and oven cleaning (I miss my previous cleaners ...), just do the job and do it decently.
Despite this awful first experience, it's hard to arrange new cleaners, take time off of work for the introductory cleaning etc, and I really would like to stick with Super Maids and give them another chance ... but yet one week later, I still have not heard a follow-up about scheduling regular cleaning. Are they so busy they don't need to practice good customer service? I'd like to give Super Maids a chance, but so far they need to demonstrate they'll be reliable, which I'm still waiting to see.