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    LUV2CLN

    4.2 (33 reviews)
    Closed • 8:00 am - 5:00 pm

    Services - LUV2CLN

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    LUV2CLN Photos

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    Ask the Community - LUV2CLN

    Review Highlights - LUV2CLN

    “We called Carrie to schedule a time and date for the crew to come out, and they were great!”

    Mentioned in 7 reviews

    Read more highlights

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    InstaMaids - Maid Service. Made Simple.

    InstaMaids

    (820 reviews)

    Downtown

    Fast and good clean. Gave me a quote that beat Molly maid. They also squeezed me in within 2 hours…read morenotice. Really good if you want the job done day of. Pro tip: Call them and they will overwrite the appointment calendar online. I got the hourly clean service for two hours two bed two bath.

    I called Insta Maids to book a cleaning service, and during that call I asked a simple question…read moreabout five shirts on the floor. I explained that I am disabled and asked whether the cleaner could pick them up. I was told that would require roughly an additional $100 charge. Rather than pay that, I said I would pick the shirts up myself. What should have been a simple booking then turned into repeated attempts to move me to a more expensive service. I eventually booked the standard service online and picked up the five shirts myself. To my surprise, Insta Maids then CANCELLED my appointment because they believed I needed the higher-priced service. They called me while I was working and again tried to discuss the service. I specifically explained that my break was over, I had to go, and I needed to lead a scheduled sales meeting with more than 20 people. When the conversation continued anyway, I ended the call. Then they immediately called me back. Because I had two consecutive calls from an unfamiliar number--and because I have both a seriously ill family member and employees who may repeatedly call in an emergency--I stopped my live Zoom meeting and answered. It was Insta Maids again. I made it very clear that I was working and could not talk. I ended that call as well. Since Insta Maids had cancelled my appointment, I hired another cleaning company. I actually chose a MORE expensive company and booked approximately $300 per week in recurring service. Price wasn't the issue. I simply wanted a company that would take my booking, provide the service, and respect my time. Then this morning an Insta Maids cleaner unexpectedly showed up at my door. I discovered that Insta Maids had reinstated the appointment and charge even though I had never agreed to reinstate the service they had cancelled. When I called, I was told that they had informed me during the previous phone call that they were reinstating the appointment. I had an AI transcript of the call in front of me, and it did not show that statement being made at all. To be completely fair, after listening to the actual recording, it sounds possible that the representative MAY have been beginning to tell me something about the appointment when I cut him off. I had already repeatedly explained that I was leading a meeting and could not continue the conversation. Whatever he was beginning to say, I did not hear a completed statement that my cancelled appointment was being reinstated, and--more importantly--I never agreed to reinstate it. There is an enormous difference between attempting to tell a customer something and obtaining the customer's authorization. I did not authorize Insta Maids to reinstate the service they had cancelled. I did not agree to the reinstated appointment. I did not expect anyone to arrive at my home. By the time they arrived, I already had another cleaning company scheduled for that afternoon. This entire situation could have been avoided by simply respecting two things: 1. When a customer says, "I cannot talk right now," let them go and call back at an appropriate time. 2. When your company cancels a customer's appointment, don't reinstate it and charge the customer's card without clearly obtaining their agreement. They had already made the sale. Somehow they turned a completed sale into a cancellation, multiple unwanted phone calls, an unexpected cleaner at my door, a disputed charge, and a customer who has now taken approximately $10,000 a year in recurring cleaning business elsewhere. In fact, I am paying the competing company a higher rate so I will not pay $15,000 a year. That's an extraordinary amount of unnecessary effort to lose a customer they had already won.

    Green USA Cleaning

    Green USA Cleaning

    (95 reviews)

    Cambrian Park

    Prices are too high. Also estimates should be provided well in advance not on the day of.read more

    I would've liked to give them a good review, but unfortunately, like many cleaning companies, they…read moredo a good job to start and then begin to cut corners. I did use them for about 8 years or so due to simply being too busy to go through the process of finding a new cleaner, but I couldn't take it any longer. Throughout using their services, there were several times they arrived earlier or later than expected which threw off my daily schedule. There were several times where I was asked if they could shift a day or time and I almost always accommodated their request. However, the one time I asked to shift a time, I was refused. The initial agreement included cleaning living/dining/kitchen, 2 bedrooms, and 3 baths. During covid, I went down to 1 bedroom needing to be cleaned, but there was no change in price. When I brought it up after I had realized, I got nothing in return. No refund, no extra cleaning... that's just the rate now despite it never being discussed prior. I began noticing inconsistent cleaning... bathrooms weren't being cleaned as they once were, items not returned to their proper place, window sills stopped getting cleaned, etc. They constantly scuffed the kitchen island wall by banging stools against it which I had to repaint. They ruined a marble counter top by using the wrong cleaning product and didn't bother to tell me. Many times, they have left random leave cleaning items around (towels, cleaners, step stool), signaling a clear lack of attention to detail. Over the years, they had broken a few items and didn't tell me until I confronted them. I understand accidents happen, but when something breaks, the owner should be notified immediately. Finding out later only makes it worse. When I would bring these things up to company, it would get better for a couple visits and then back to subpar standards. When I recently cancelled service, I told the person I spoke with I would like to talk with owner to address my concerns and perhaps I could be talked into continuing service if it got back to being consistent. I never heard from anyone.

    LUV2CLN - homecleaning - Updated September 2026

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