1. Prime Cleaning Enterprise

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Prime Cleaning Enterprise

4.8 (53 reviews)
Closed • 8:00 am - 5:00 pm

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Response time

1 day

Response rate

100%

Services - Prime Cleaning Enterprise

Deep cleaning

Maid services

Move-in or move-out cleaning

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Dirt smeared blinds
Barlee B.

I needed a full deep clean on short notice. I had construction done on my home and I was staying at a hotel and wanted a full deep clean prior to moving back in. Tony was very accommodating and fit me into his schedule with only two days notice. Easy to communicate with. Unfortunately his crew of two maids, Karla and Dora didn't even do 25% of what I hired them for. I left for the three hours and returned to find they only vacuumed and cleaned two showers. Mirrors were dirty, nothing was dusted, appliances weren't cleaned, window sills still had dead flies, cupboards dirty...I could go on and on about what was still dirty...literally everything! My sink still had dried toothpaste. I also noticed everything was in disarray. Books on my shelf were laying sideways and everything was out of place. They didn't even wipe down the kitchen table but left the chairs sticking out 2 to 3 feet. I was beyond disappointed because I had finally been able to move back home and just wanted a clean home to come home to and finally get a good nights rest. It was so bad it seem like it had been done on purpose. I went out of my way to thank them and be super nice and told them if they need anything don't hesitate to call me while I was gone. I texted Tony and sent him pictures. He expressed his disbelief and said this was the first time it had happened. I find that very odd based on his proposed resolution. His resolution was to only charge me 50%. I couldn't understand why he would want to charge me 50% when they didn't even do 25% of what I hired them for. If anything, they cost me more work and money by breaking my blinds. When I questioned him why he would be charging me he apologized and said there would be no charge. I offered for him to come by and take a look at it so he knew I wasn't exaggerating and in any way but he told me the pictures said it all. I am now left with blinds that have smeared dirt all over them into the fabric strings and they even broke one set of blinds that are for a custom size window. When they wipe the blinds down it then left dirty water that dried in horizontal lines on the window glass behind it. Not cheap or easy to find based on the measurements (10' window). When I texted him a picture of the broken blinds he then started ignoring me and hasn't responded. I just spent the last two hours disinfecting my house. I had to disinfect and clean everything they may have touched. Every door handle, every window (11 windows with 2 slides each), every faucet, etc. I am so exhausted and defeated I just want to cry. Save yourself the troubles. Do not use this company. When I hired them I never could've imagined it could end up this bad and causing me extra work. At this point I should've just done it myself. I hope to hear from him soon on how he would like to resolve the broken blinds situation and I will then provide an update. RUN as far as you can! You've been warned!

Horrible cleaning job! I Damaged my bathroom fixtures. I hired them for a move in clean, I am attaching pictures of the job. They are not professional cleaners. They are not insured or bonded. Did a horrible horrible job. They used a metal scrubber on the shower heads despite me asking them not to and completely destroyed the finish. The window tracks, the bathroom, the inside of the cabinets had dirt and hair still sticking to it after they had "cleaned" it. Highly unsanitary cleaning - they use dirty rags, the same mop/ cleaning supplies in all homes despite COVID. I sent all the pictures to the manager Tony - no apology was received and he did not pay for the damage to the shower head. Complete waste of my time and I had to hire professional cleaners again.

Here he is making excuses for the bad review.

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4 months ago

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Tony P.

Thank you Jason, we are glad you are happy with the cleaning service

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2 years ago

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Tony P.

Thank you for letting us service your house!!!

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Tony P.

Thank you for your kind words

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5 years ago

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Tony P.

Thank you Shalini, I’m glad you are happy with the cleaning service

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Page 1 of 2

Ask the Community - Prime Cleaning Enterprise

Review Highlights - Prime Cleaning Enterprise

“Showed up on time (even a little early), Karla and Dora did an excellent job cleaning.”

Mentioned in 4 reviews

Read more highlights

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Green USA Cleaning

Green USA Cleaning

(95 reviews)

Cambrian Park

Their service exceeded my expectations. The only minor cons were that they were a few minutes later…read morethan their arrival window (which they apologized for), and that they send too many text messages and emails regarding the appointment. The bottom line is, they did a great job and worked much harder than I asked them to, since the carpet was in bad shape and I didn't expect much. In fact, they got out practically all the stains, which I didn't expect them to do. They were efficient and friendly, and they stuck to their estimate! After seeing all the time and effort they put in, I fully expected to be charged up to double, but they asked for the original amount even after I offered more (so I increased my tip). I will email Green USA again the next time I need cleaning.

They "cleaned" the carpet in one small bedroom at our condo today. My mother is the one that…read morecoordinated the service because she is dealing with old tenants moving out and new tenants moving in. The cost? $160. The result is awful. I posted the photos so you can see for yourself. They were there for a very short period of time, and the carpet looks exactly the same as when they arrived. Then told my mom that she didn't specify that they actually had to *clean* the carpet (ie. shampoo). It honestly looks like they just vacummed. My mom has cancer and is not feeling well, and now has to deal with this mess. It isn't disappointing simply because the result is so poor, but also because they knowingly charged her so much for such a small space, spent very little time there, were actually ok with this quality of work when they left, tried to blame my mom and were unwilling to do anything about it. Avoid this company at all costs. IN RESPONSE TO THE COMMENT FROM THE OWNER: No, I don't have the wrong business. And I'm sure you know what I am referring to because my mother contacted you about this very issue today. She was the one that reached out about our condo, so yes, you wouldn't have the initials LA because those are my initials, and my mother was the one who contacted you. That doesn't absolve you from poor business practices. Furthermore, you did NOT clean the carpet in this tiny room and charged $160 for basically nothing. So, I agree with you there. My mother hired you to clean the carpet in a tiny room. The room was empty. Charging someone $160 to vacuum an empty room is disgusting. If they weren't prepared to clean the carpet, that is not our fault. They should have immediately provided a refund or returned to actually complete the work at a different time.

Sanity Divas Cleaning Services - Cleaning Services

Sanity Divas Cleaning Services

(86 reviews)

We had to change cleaning services when we moved, and have been very happy with Sanity Divas. Have…read morebeen very professional, prompt, and give advanced notice of cleanings.

Friendly and easy to work with. Did a great job on the first of 2 cleanings: initial cleaning of a…read moredisaster of a home. Coming back later, after new paint and new flooring, where all there was to clean was windows (for additional $60), kitchen cabinets, and the bathroom I'm not happy. The good: The bathroom looks great. Better than expected. Windows: Acceptable, Obviously a lot of cleaning was done on the frames, but I'll bring back a hand vac for the stuff that was pushed into the corners of the tracks, instead of cleaned out... similar to the kitchen drawers... Kitchen: waste of $$. Counter tops and sink were cleaned previously and were still fine; just needed to be wiped off. Insides of oven (which was rarely, if ever, used) and fridge were fine. Cleaning the fridge did require some work (though that work might have been done on the first visit) Cabinets and drawers were a waste of money. Having seen what they were like before, the team obviously at least wiped them all out with a dry rag, but I think that's all. Drawers: one sample pic posted. Sticky area, which easily wiped clean with a wet paper towel, doesn't show well in the photo. The corners are full of loose debris instead of cleaned out. Cabinets: similar to drawers, with debri and stickiness. One especially egregious oversight. The bottom pantry cabinet was perhaps vacuumed out, but thats about it. See pic. I would call them back to finish cleaning, except for how the job ended. 1. Nobody notified me when they were done; they just sent a bill to pay. My brother paid before I inspected. 2. When I got to the property 3 days later, the front door was unlocked 3. The back door was open.... 4. The plug-in CO2 detector in the dining area was gone. I had put a lock box on the door and I had previoiusly given one of the owners at Sanity Divas the combo. The lock box combo was only off by one digit, suggesting that they (or somebody else) used it. Even so, the bottom lock and the back door didn't need a key to lock them, and they were not locked. If someone had come in and stolen things, they would have walked right past my tool box and ignored it to steal a $60 CO2 detector... not likely. I suspect the CO2 detector was damaged and removed to hide the damage: entire socket/box was moved/pulled out slightly on one side; brand new wall plate was now damaged. Since the doors were open, I cannot say for certain someone on the team did this, but why would anyone else break in there, not steal my tools,and violently rip (by my imagination) the CO2 detector from the wall? I don't care how good your cleaning is if you don't take care of my property or you try to hide your accidents. If my out-of-state brother had not paid so quickly, I wouldn't have paid until they came back and finished the job... brought me a comparable CO2/gas detector.

Prime Cleaning Enterprise - homecleaning - Updated October 2026

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