I hired Maxi Clean for a non-toxic cleaning of my home. We were quoted approx $700, with additional charges for add-ons, services that were not performed.
Prior to scheduling, Adrian provided multiple assurances that led me to move forward, none of which were communicated to the cleaner. A single cleaner arrived for the deep clean; his wife assisted in the end.
Adrian stated that cleaners use a fresh mophead for each house. The cleaner disclosed that he washes and uses the same mophead between homes. I offered to provide my own mop, but the cleaner insisted on using paper towels to mop my entire wooden floor. Given the straightforward nature of the job (all hardwood floors with minimal furniture), the floors didn't appear mopped at all.
The cleaner lacked experience with natural cleaning products, despite the company misrepresenting this as a service offering for which we paid an additional fee. When the cleaner insisted the natural products wouldn't be sufficient, I agreed to the use of non-toxic products so that there wouldn't be an excuse for incomplete work, but I explicitly requested that NO harsh chemicals be used inside the refrigerator or oven due to food contact (I'm 9 months pregnant). The cleaner later admitted that harsh chemicals were used even inside the oven.
Adrian also assured me at my request that if mold was discovered at the bathtub caulking, they would not attempt to remediate it, as they are not professional mold remediators. He stated they would apply vinegar only and leave it untouched. Instead, the cleaner's wife stated that she had scrubbed the mold with bleach, directly contradicting his commitment.
I pre-paid several hundred dollars in add-ons including wall spot cleaning, blind cleaning, natural products, etc. None of these were completed. Despite paying for a deep clean, we didn't even get a basic cleaning (simple mopping and dusting!). The work showed visible deficiencies: cobwebs remained, wall spots were present, floors were dirty, and dust covered surfaces throughout. The actual work appeared to require approximately one hour.
I was 9 months pregnant and expecting family to fly in to help with my baby. I spent the entire next day re-cleaning the house before a family visit arrived, leaving no time to contact the company immediately after service completion. When we called to address these issues, Adrian hung up on us, claiming we should've called during the walk through (which was conducted at 8-9pm).
Adrian made specific promises he either failed to communicate to his contractor or allowed to be disregarded entirely. When confronted, he was dismissive and ultimately hung up rather than address the failures. The company falsely represents itself as experienced with non-toxic products. Multiple paid services were not delivered.
I recommend seeking cleaning services through direct hire rather than contracting firms, and requesting detailed written service agreements that specify product use, staff qualifications, and add-on service scope. Maxi Clean does not conduct background checks on contractors and does not stand behind its commitments. It was a total bait and switch, promising everything and fulfilling nothing. read more