1. Alfs Magic Maids

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San Jose, CA

Alfs Magic Maids

4.6 (127 reviews)
Closed • 7:00 am - 5:00 pm

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Response time

40 minutes

Response rate

100%

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Services - Alfs Magic Maids

Deep cleaning

Maid services

Move-in or move-out cleaning

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Floor behind plant after cleaning

Disappointing Experience Despite Their Effort to Make It Right My regular cleaning team had to cancel at the last minute due to a sick child, and with a huge party at my home just three days away, I was scrambling to find someone who could clean on short notice. Alf's Magic Maids had great reviews and surprisingly had availability, so I was hopeful. A team of two arrived an hour late due to traffic, which I understand, although I had to text to find out where they were. I showed them the areas to be cleaned and specifically requested that the windowsills be dusted because of my allergies. They finished in about 2.5 hours, considerably faster than my regular team. Unfortunately, I quickly discovered that the kitchen counters hadn't been wiped down, there was soap grime under the dispenser, the windowsills were still extremely dusty, and the TV console hadn't been dusted. There were also streaks on surfaces, spots on mirrors, and debris left on the floors because they appeared to have mopped without sweeping or vacuuming first. I immediately sent photos to the person coordinating the service. He was very apologetic and offered to send someone back, which I appreciated. However, with my party approaching, having to document everything and arrange a re-clean was incredibly frustrating. The same team returned the next day and asked me to point out what they had missed. I found this uncomfortable, especially when the team leader repeatedly responded with comments like, "It must have been dark" and "We swept, so I'm not sure why it still looks like that." I wasn't looking to criticize anyone; I simply expected the service I paid for to be done thoroughly. For context, our home is generally well maintained, with monthly deep cleanings and upkeep in between. After a year of chemotherapy, I also don't always have the energy to do everything myself, which makes being able to rely on a cleaning service especially important to me. The second cleaning was much better, and I'm grateful that management responded and sent the team back. However, even then, certain items weren't moved, and the floor under the dining table was still not swept. I'm giving two stars rather than one because management was apologetic and made an effort to address the problem. That said, the lack of attention to detail and the uncomfortable experience of having to point out so many missed areas left me disappointed. I understand mistakes happen, but I expected a more thorough cleaning, especially after communicating my priorities upfront. Less important, but still valid, I was told I would receive a $20 discount, but didn't. I hope they use this feedback to improve their quality control, because the responsiveness was appreciated, but the cleaning itself fell short of expectations.

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1 month ago

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Alfonso P.

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1 month ago

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3 months ago

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13 hours ago

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6 months ago

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5 months ago

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3 months ago

Quick response to service request, fast and efficient cleaning and very nice job overall.

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3 months ago

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11 months ago

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2 years ago

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3 months ago

The team was able to help with a last-minute request to clean my home. They did an excellent job and I would definitely recommend them.

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5 months ago

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8 months ago

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3 months ago

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1 year ago

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7 months ago

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7 months ago

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5 months ago

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11 months ago

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5 months ago

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11 months ago

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1 year ago

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2 years ago

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4 months ago

Got ghosted by them when I emailed 2x's asking for there schedule availability. Seemed like he wanted the job when I first talked to him.

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1 year ago

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11 months ago

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10 months ago

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10 months ago

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11 months ago

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11 months ago

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3 years ago

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1 year ago

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1 year ago

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10 months ago

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8 months ago

Hired them for a deep cleaning after a major home project. Responsive and on time! Easy to communicate. Fair price.

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8 months ago

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1 year ago

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1 year ago

Easy reservation, competitive rates, prompt, and best of all suburb service. Thank you, I will return.

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1 year ago

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2 years ago

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Page 1 of 4

Alfs Magic Maids Reviews in Other Languages

Ask the Community - Alfs Magic Maids

Do they use strong chemicals? Thanks in advance!

It all depends if any area of ​​your house requires it. I'll notify you and if you authorize me, I'll use it, but normally we don't use strong chemicals.

Hello I made a reservation online but I still haven't received a confirmation email that the cleaning crew is coming?

Hi Abdul I hope that you’re doing well, By the way, we have your appointment for next tuestday may 9, would you like to reschedule for other date… 

Don’t See Your Question? Ask Away!

Review Highlights - Alfs Magic Maids

“If you're in need of some professional home cleaning, I would highly recommend to use Alf's Magic Maids!”

Mentioned in 24 reviews

Read more highlights

InstaMaids - Maid Service. Made Simple.

InstaMaids

(823 reviews)

Downtown

Fast and good clean. Gave me a quote that beat Molly maid. They also squeezed me in within 2 hours…read morenotice. Really good if you want the job done day of. Pro tip: Call them and they will overwrite the appointment calendar online. I got the hourly clean service for two hours two bed two bath.

I called Insta Maids to book a cleaning service, and during that call I asked a simple question…read moreabout five shirts on the floor. I explained that I am disabled and asked whether the cleaner could pick them up. I was told that would require roughly an additional $100 charge. Rather than pay that, I said I would pick the shirts up myself. What should have been a simple booking then turned into repeated attempts to move me to a more expensive service. I eventually booked the standard service online and picked up the five shirts myself. To my surprise, Insta Maids then CANCELLED my appointment because they believed I needed the higher-priced service. They called me while I was working and again tried to discuss the service. I specifically explained that my break was over, I had to go, and I needed to lead a scheduled sales meeting with more than 20 people. When the conversation continued anyway, I ended the call. Then they immediately called me back. Because I had two consecutive calls from an unfamiliar number--and because I have both a seriously ill family member and employees who may repeatedly call in an emergency--I stopped my live Zoom meeting and answered. It was Insta Maids again. I made it very clear that I was working and could not talk. I ended that call as well. Since Insta Maids had cancelled my appointment, I hired another cleaning company. I actually chose a MORE expensive company and booked approximately $300 per week in recurring service. Price wasn't the issue. I simply wanted a company that would take my booking, provide the service, and respect my time. Then this morning an Insta Maids cleaner unexpectedly showed up at my door. I discovered that Insta Maids had reinstated the appointment and charge even though I had never agreed to reinstate the service they had cancelled. When I called, I was told that they had informed me during the previous phone call that they were reinstating the appointment. I had an AI transcript of the call in front of me, and it did not show that statement being made at all. To be completely fair, after listening to the actual recording, it sounds possible that the representative MAY have been beginning to tell me something about the appointment when I cut him off. I had already repeatedly explained that I was leading a meeting and could not continue the conversation. Whatever he was beginning to say, I did not hear a completed statement that my cancelled appointment was being reinstated, and--more importantly--I never agreed to reinstate it. There is an enormous difference between attempting to tell a customer something and obtaining the customer's authorization. I did not authorize Insta Maids to reinstate the service they had cancelled. I did not agree to the reinstated appointment. I did not expect anyone to arrive at my home. By the time they arrived, I already had another cleaning company scheduled for that afternoon. This entire situation could have been avoided by simply respecting two things: 1. When a customer says, "I cannot talk right now," let them go and call back at an appropriate time. 2. When your company cancels a customer's appointment, don't reinstate it and charge the customer's card without clearly obtaining their agreement. They had already made the sale. Somehow they turned a completed sale into a cancellation, multiple unwanted phone calls, an unexpected cleaner at my door, a disputed charge, and a customer who has now taken approximately $10,000 a year in recurring cleaning business elsewhere. In fact, I am paying the competing company a higher rate so I will not pay $15,000 a year. That's an extraordinary amount of unnecessary effort to lose a customer they had already won.

Green USA Cleaning

Green USA Cleaning

(95 reviews)

Cambrian Park

Their service exceeded my expectations. The only minor cons were that they were a few minutes later…read morethan their arrival window (which they apologized for), and that they send too many text messages and emails regarding the appointment. The bottom line is, they did a great job and worked much harder than I asked them to, since the carpet was in bad shape and I didn't expect much. In fact, they got out practically all the stains, which I didn't expect them to do. They were efficient and friendly, and they stuck to their estimate! After seeing all the time and effort they put in, I fully expected to be charged up to double, but they asked for the original amount even after I offered more (so I increased my tip). I will email Green USA again the next time I need cleaning.

They "cleaned" the carpet in one small bedroom at our condo today. My mother is the one that…read morecoordinated the service because she is dealing with old tenants moving out and new tenants moving in. The cost? $160. The result is awful. I posted the photos so you can see for yourself. They were there for a very short period of time, and the carpet looks exactly the same as when they arrived. Then told my mom that she didn't specify that they actually had to *clean* the carpet (ie. shampoo). It honestly looks like they just vacummed. My mom has cancer and is not feeling well, and now has to deal with this mess. It isn't disappointing simply because the result is so poor, but also because they knowingly charged her so much for such a small space, spent very little time there, were actually ok with this quality of work when they left, tried to blame my mom and were unwilling to do anything about it. Avoid this company at all costs. IN RESPONSE TO THE COMMENT FROM THE OWNER: No, I don't have the wrong business. And I'm sure you know what I am referring to because my mother contacted you about this very issue today. She was the one that reached out about our condo, so yes, you wouldn't have the initials LA because those are my initials, and my mother was the one who contacted you. That doesn't absolve you from poor business practices. Furthermore, you did NOT clean the carpet in this tiny room and charged $160 for basically nothing. So, I agree with you there. My mother hired you to clean the carpet in a tiny room. The room was empty. Charging someone $160 to vacuum an empty room is disgusting. If they weren't prepared to clean the carpet, that is not our fault. They should have immediately provided a refund or returned to actually complete the work at a different time.

Sanity Divas Cleaning Services - Cleaning Services

Sanity Divas Cleaning Services

(86 reviews)

We had to change cleaning services when we moved, and have been very happy with Sanity Divas. Have…read morebeen very professional, prompt, and give advanced notice of cleanings.

Friendly and easy to work with. Did a great job on the first of 2 cleanings: initial cleaning of a…read moredisaster of a home. Coming back later, after new paint and new flooring, where all there was to clean was windows (for additional $60), kitchen cabinets, and the bathroom I'm not happy. The good: The bathroom looks great. Better than expected. Windows: Acceptable, Obviously a lot of cleaning was done on the frames, but I'll bring back a hand vac for the stuff that was pushed into the corners of the tracks, instead of cleaned out... similar to the kitchen drawers... Kitchen: waste of $$. Counter tops and sink were cleaned previously and were still fine; just needed to be wiped off. Insides of oven (which was rarely, if ever, used) and fridge were fine. Cleaning the fridge did require some work (though that work might have been done on the first visit) Cabinets and drawers were a waste of money. Having seen what they were like before, the team obviously at least wiped them all out with a dry rag, but I think that's all. Drawers: one sample pic posted. Sticky area, which easily wiped clean with a wet paper towel, doesn't show well in the photo. The corners are full of loose debris instead of cleaned out. Cabinets: similar to drawers, with debri and stickiness. One especially egregious oversight. The bottom pantry cabinet was perhaps vacuumed out, but thats about it. See pic. I would call them back to finish cleaning, except for how the job ended. 1. Nobody notified me when they were done; they just sent a bill to pay. My brother paid before I inspected. 2. When I got to the property 3 days later, the front door was unlocked 3. The back door was open.... 4. The plug-in CO2 detector in the dining area was gone. I had put a lock box on the door and I had previoiusly given one of the owners at Sanity Divas the combo. The lock box combo was only off by one digit, suggesting that they (or somebody else) used it. Even so, the bottom lock and the back door didn't need a key to lock them, and they were not locked. If someone had come in and stolen things, they would have walked right past my tool box and ignored it to steal a $60 CO2 detector... not likely. I suspect the CO2 detector was damaged and removed to hide the damage: entire socket/box was moved/pulled out slightly on one side; brand new wall plate was now damaged. Since the doors were open, I cannot say for certain someone on the team did this, but why would anyone else break in there, not steal my tools,and violently rip (by my imagination) the CO2 detector from the wall? I don't care how good your cleaning is if you don't take care of my property or you try to hide your accidents. If my out-of-state brother had not paid so quickly, I wouldn't have paid until they came back and finished the job... brought me a comparable CO2/gas detector.

Alfs Magic Maids - homecleaning - Updated October 2026

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