I've been looking for a small part for my Kia Sorento for months. A dealership recommended…read moreCrabtree. They were able to find me rhe part in 30 minutes. Amazing customer service.

The guys were super nice and I was able to source some hard to find parts that no less than 13…read moreother salvage yards both local and online were unable or unwilling to get for me. Saved my bacon big time.

With the O'Reilly Parts Store on 1900 in Roy I have been extremely impressed! I have been so…read moreimpressed with the entire staff, from the store manager,Alisha, to her staff members! Alisha helped me with my first purchase, which was interior car cleaning, she told me that she personally used a particular one and with her recommendation I bought it! It was the perfect solution for my vehicle! A few days later while I was driving in the rain, my windshield wipers showed that I should get them replaced. The staff member that helped me with the buy, then helped me get the wipers installed. I 'm going to continue working with the team @ this O'Reilly, their prices are very good, the inventory is huge, they seem to have everything a person needs when it comes to automotive parts!! Stop by I believe you will be pleasantly surprised

Holy crap I cannot express how good of service the whole team at this location did and I'd like to…read morespecifically point out Alex as he went above and beyond to help Me figher out what was wrong

I buy all of my automobile parts @ AutoZone. They have a rewards program, when you buy a number of…read moreparts from them, they will give you $20.00 back off the purchase price of your next buy. I recently purchased a new battery for one of my cars. The manger was extremely helpful because my vehicle needed a special size battery. My next purchase was for a battery maintainer, with the manger's help, he showed me their wide assortment of them. I bought the new maintainer that was going to work best for my application. Even though the manger was the person who had helped me both times, there was no storage of other store employees who would have helped with the items I needed. I would definitely recommend the AutoZone store @ 5780 South 1900 West, in Roy. Thanks for listening and I hope that you give the store a chance to help you out with your next purchase!

I would absolutely love to give a shout out to Maggie at this location, her costumer service was…read moreabsolutely stellar, she jump right in to help me, her knowledge about cars impeccable. She was kind on top of it the entire time I spent time at the shop.

Nicholas was awesome! Super helpful and directed me towards the best place for my repair!read more

Always friendly always helpful! Thanks for all the help throughout the years and with so many…read morevehicles.

In 2021, my wife and I bought our 2021 Toyota 4Runner TRD Off-Road along with the Platinum Tire &…read moreWheel Protection Plan with keys for peace of mind. Fast-forward to October 2025, I got a tire pressure warning light, checked my tires, and found one still losing air after refilling to the recommended PSI. I called Tony Divino Toyota to schedule service and asked if the Platinum Tire & Wheel plan covered it--but was transferred multiple times between Service, Operator, and Warranty, even getting hung up on a few times. After several calls, I finally reached someone who understood the program and helped set up my appointment. At first, the visit went okay. Christian, the service specialist, helped me get the tire covered under the plan and order a new key I had lost. Since all my tires were low on tread, I replaced the full set and also had an oil change done. Normally I do my own oil changes, but due to personal circumstances, I couldn't this time. When I asked about torqueing the lug nuts to spec, Christian brushed it off with, "yeah, yeah, they hand-tight it." That didn't sit well with me--I take pride in keeping my vehicle in top condition, and I expect the same care from a Toyota service department. Communication afterward was poor. When I called to ask about pickup time, I kept getting transferred and the only answer I got was "We don't know." The next day I got a text saying my car was ready, and I appreciated the Uber ride they arranged for pickup. When I arrived, Stephanie was hesitant to print an invoice breakdown until another employee told her she could. After paying, I asked to have the service recorded in my Toyota account--like my previous dealership always did automatically--but it never showed up online. I also requested email copies of the invoices for my tire warranty and oil change, but weeks later, I still haven't received them. Overall, the customer service and communication were disappointing. The tone shifted once payment was made, and I found my experience matched many of the negative reviews I later read online. I really hope management invests in better communication, service training, and understanding of their own warranty programs. On a positive note, Mike, the tire specialist, deserves recognition. He was professional, knowledgeable, and genuinely helpful when I was choosing new tires. He recommended Yokohama, but after research, I went with Toyo. Mike's great attitude and service were the highlight of my visit--if it weren't for him, this would have been a one-star review.

Poor customer service. I have been a long time customer.. I thought I needed an emissions for my…read morenew car which come to find out I didn't but they wouldn't even double check to see if I needed one. When I asked if they could check my emissions and they said it would tack on 2 1/2 hours more to my new car. I asked the lady checking me in multiple times to please ask about the additional time and she flat out would not help answer my simple question and just told me to reschedule for another day.

Aaron and Marko are true professionals! I took my 1997 Dodge Dakota in to get a new serpentine belt…read moreand if they could locate a leak I've been having with my power steering fluid. Once scheduled, Aaron hooked me up with a solid quote and Marko was efficient. They knew how to get the job done! They discovered the reason behind WHY my serpentine belt was malfunctioning and gave me great understanding into how to fix my fluid leak. My water pump was faulty causing my serpentine bet tensioner along with the belt to become damaged by the fan clutch and fan blade to smack into them. Very concerning predicament. He gave me a quote fast and was happy to get that job knocked out within the day as well. I absolutely loved the timely service and great support from them! I came back a few days later for them to replace my high pressure power steering hose and for them to help diagnose my A/C issues. Aaron hooked me up with a great deal and had my issues fixed without needing to hold my truck overnight! With it being only a couple of guys holding down the fort they are extremely hardworking and show what PepBoys is all about! Phenomenal work! I I can't recommend them enough! If you work long weeks and can't find time to get your car in a shop, they are open weekends, just schedule a time with them in advance and they will be sure to get your car restored back to how you want it! 10/10

We have been bringing our cars to this location for 20+ years. I made an appointment online and…read morecame in. Sage is the manager, and he took care of us. He was upfront with price of parts, time of labor, and total price out the door. He made us aware of another item, and requoted the price. Getting it done when you say it will be, and being up front and honest is why I will continue to get my cars repaired at Pep Boys!

Once again Jensen Auto took amazing care of my car and me! I'll never go anywhere ever again!…read moreSpecial shout out to Angela for awesome customer service! She is the sweetest! Thanks again!

Brought in for an oil leak. They replaced the transfer case shaft oil seal, $1062. Engine oil…read morepan, $516 and engine oil filter housing $276. Still leaks oil so I brought to dealership and they said oil pan is still leaking and Jensen did not replace the engine oil filter housing which I was charge for. These guys are either crooked or incompetent. Either way do not use.

We blew a tire at around 5 pm today and were able to limp over to the auto care center. My husband…read morewaited in the waiting room for about half an hour just to be turned away from buying a single tire to get home because "it would put them to close to closing" and "there was nothing they could do" at 5:30 pm. No actual service was requested, just the purchase of a tire so we could come back in the morning to get the rest rotated. Ended up buying a kit to fill in the hole to get to Maverick and blew the tire in 4 additional places before we could find a jack to put on the spare. Will never go to this location again due to the customer service.

Zero stars for sure. Tried to get an oil change, they told me I have gas in my oil! Problem is I…read morerun full synthetic oil. It does smell different but it's not gas. Never went back. Found winter tires at a great price. Went to have them mounted and they would not mount ,saying it was walmart policy. The thing is it's the same size I have on now. Super bad management, cocky little arrogant man. Go to a dealer. They matched the price and mounted in 45 minutes. KINDA DUMB.