Fast service, great customer service, and an easy to find location. I've been here multiple times…read moreand enjoyed each visit. I was there to drop off an Amazon return and have utilized this location in the past for shipping items as well. Their packing service is good and their costs are reasonable.

These guys are the best, love Aaron and that manager Davian! They're super nice and knowledgable! I…read morehave no idea what these other reviews are in reference to; these guys know their stuff! You just can't find good service like here nowadays

I have a box here. I have all my packages delivered here, my mail comes here. They are super…read morefriendly and super efficient. The service is top notch. I don't have to worry about "porch pirates " because they keep a sharp eye on everything! The price is insignificant compared to the convenience and security I get. They send me a picture when a package is delivered so I never waste my time. I recommend Mailbox Express. They do shipping as well!

I have maintained a mailing address here after moving out-of-state. Mark is always helpful and…read morepleasant. Terrific location as the center has other venues I can visit. Mailbox express offers all you would get at the post office as well as MANY other services (notary, shredding, copies,fingerprinting etc.) Cute gift shop too. ALL GOOD!

Came here for some amazon returns. Parking was easy to find and the location was not busy for a…read moreSaturday afternoon. Quick returns.

Visited this location for notary purposes. Very little waiting prior to my being assisted. I felt…read morewelcomed when I walked in . The cost of the service was less than I expected. I highly recommend.

I'm sad to see the negative reviews. We've been coming here for years and have always found them to…read morebe helpful. So he wants a dollar for sending an addressed ups package? I can't imagine anyone leaving a business a negative review over a dollar. Get over it! Jon

This is my go-to place for sending anything anywhere. They have everything you need to wrap, label…read moreand send your package. They are very quick and also have other interesting items.

I have a terrific experience single time I enter this store and today was no exception. They helped…read moreme pack up the most important box I have ever sent this afternoon and did so with such kindness and care. Many thanks to the owner and his team!

I was happy to find this new UPS location. One of the staff is a Notary. It was a pleasant…read moreexperience and easy to find. I recommend them. It is a busy location and the store is small so the staff have to work within a very small space for such large boxes but they were pleasant and had great customer service. They were courteous to everyone who arrived while I was there.

The UPS employee was very kind and super helpful! He was able to explain the process for returning…read moremy Spectrum modem and router to me. I was very grateful for his help!

This is usually a convenient place to drop off packages. I thought to give this local business…read moreversion of UPS a try for something simple like printing and sending documents. Be aware... you may be hit with a $2.50 "computer use per hour" fee just for the associate to open and print a file that you email over. This isn't on the associate, but it's surprising given it takes less than a minute to access a PDF and hit print. That fee is on top of the $3.95 charged for just 5 pages. Yup we get it, it's a tough economy. But come on, $2.50 in bullshit fees? Just make the printing charge more expensive, this is just insulting. For something this basic, those charges feel excessive and unexpected. Definitely something to watch out for before you go in or better yet check out Fedex.

I walked in to get a live scan, and was helped right away. Eric was very helpful with the scans and…read morepatient with the process to make sure we got the best scans.

Many services offered. Very convenient. Knowledgeable, professional, and friendly. A very good…read moresmall business to support.

I waited until my final day of mailbox service to post this review because I was genuinely…read moreconcerned that raising additional concerns beforehand could negatively affect my ability to access my mail. After more than 10 years as a customer, my mailbox was terminated within hours of sending a professional email simply asking what was going on, how long I should reasonably wait, & trying to understand why employees repeatedly failed to open during posted business hours. During an in person discussion the following day, before hearing my explanation, the owner immediately asked me to hand over my phone, which I declined because it is my personal property. I was not rude. I was trying to access a service I pay for. The timing of that decision speaks for itself. Ironically, the employee later apologized & said he would speak with the owner on my behalf. I have been a mailbox customer for over a decade. Under prior ownership, service was reliable & professional. Since the ownership change, there has been a decline in consistency, communication, professionalism & frequent staff turnover. I gradually found myself coming in less often, grabbing my mail & leaving quickly to avoid unnecessary interaction. Here is my experience: April 14 Arrived at approximately 9:00 AM, their posted opening time. The employee did not arrive until around 9:20 to 9:25 AM. I gave grace. He said he had been involved in an altercation before arriving. April 18 Arrived at opening. Gates were still down. No staff present & customers were waiting. I had to get to work, so I left. Unable to access my mailbox again. April 20 Called to confirm that someone would be present at 9:00 AM the following morning. I was told yes. April 21 Arrived at 9:00 AM, the posted opening time, & waited until 9:45 AM. No one ever showed up. During that time, I watched multiple customers come to the door only to find the business closed. I called & emailed because I needed access to my packages & had planned my morning around their posted hours before work. I was trying to find out how long to wait. The initial email response I received that morning was apologetic. Later that same day, without any further communication from me, the tone shifted completely & I was told to come pick up my mail because my mailbox service was being terminated. April 22 I returned to speak with the owner in person. I approached calmly at 9:00 AM & asked if she had a moment because I wanted to discuss her email from the night before informing me that my mailbox would be closed. I explained that I felt it was unfair because I had simply pointed out that employees were not there & was trying to understand how long I should wait after waiting 45 minutes the day before. Before I could fully explain the situation, the first thing she said was, "Give me your phone." I declined because it is my personal property. During the conversation, I was repeatedly interrupted & not allowed to fully speak. I attempted to provide proof that the employee was not there, but she refused to hear it & continued cutting me off. I was told they can open & close whenever they want, families have emergencies & things happen, I should just keep coming back to check whether they were open, & that I was "harassing employees" for trying to confirm whether someone would be there. For clarity, I have never had any direct exchange with the employee she referenced, nor have I engaged in behavior that could reasonably be considered harassment. My communication was limited to calling & emailing because I did not want to continue waiting outside a closed business without knowing if anyone was coming. When I asked how I should have handled it differently, I was told to keep coming back & check whether they were open. As a paying mailbox customer, that is not a reasonable expectation. Customers rely on posted hours to access their mail. Repeatedly being unable to do so raises serious concerns about reliability & whether the service being provided aligns with what is being advertised. After over 10 years as a customer, I was given a limited period to retrieve & transfer my mail despite being in the middle of a move, receiving packages, traveling & not realistically being able to change all of my mailing information within 30 days. I explained my circumstances & after a long conversation was given 60 days instead. There was also a prior issue in 2024 where my mailbox access was restricted over a late payment. I resolved that payment immediately once I became aware of it, but the handling of that situation also felt unfair. Taken together, these incidents left me feeling that mailbox access can be restricted or terminated very quickly if concerns are raised. This reflects a pattern of unreliable access, inconsistent communication & dismissive handling of customer concerns. If you need dependable access to your mail, especially for anything time sensitive, I would strongly reconsider using this location.

Came to HB Ship & Mail to notarize some documents, and the experience was so quick and easy! We…read morewere in and out in no time, and the lady assisting us was super nice. Highly recommend for fast service!

The customer service is outstanding. Professional, friendly, and all around good people work there…read more This store is the only place I go to when I need something mailed out. Keep up the great job!!! Randy Huntington Beach

Shipping needs all handled from one location. A one stop shop if you will. They also have cute…read morekeychains and cards etc. nice to have this as a local spot in the downtown area of HB.

***Attention Grandparents*** Well parents/guardians or…read moreanyone who is looking for a fun bonding activity! Hidden Talents is a must visit. Debbie is fantastic, she made it such a nice day. I took two granddaughters in today-3 and 7 1/2 yrs old, which can be a challenge to find something appropriate, fun and safe to do. She kept both (well all of us!) engaged and focused. We are excited to pick up our pieces next week and already talking about what to do next. We have potential for a complete family china set! Fantastic spot for Mother's/Father's day gifts too.

I would like to say, The owner of this store gives everyone grandma. I had a problem which was yes,…read morepartially my fault but partially I don't know the other side of the story when I wasn't there. But I will say, the kids loves this place, the kids have always had a great time, whether it's a party or a rainy day activity. This place is lovely.Pls give this place a try. She goes above beyond. For the kids that she works with. Pls give this place a try! She's very talented and loves her work!