SRP has been the BEST utility company that I have ever had to deal with. The online tools that are offered are absolutely perfect! You can have notifications sent to your phone that alert you of what your monthly SRP bill is averaging, tools that show you and explain the different plans and a great customer support phone line. I called and changed my plan from Basic to Time of Use Plan, which is saving me about $80.00 per month (summertime usage). I was on the phone for maybe 4 minutes, and tool the phone survey. I received a follow up phone call within minutes making sure that everything I needed was handled appropriately! I cant say enough about SRP!! read more

Seriously, they are not business friendly. Why can you not pay their overpriced bills with a credit card. If they are going to screw you, you should at least get points with your C.C. Why do we not have another choice for our electric? read more

I had an energy-sucking, dinosaur fridge that I replaced several months ago. The dinosaur was hanging out in my garage, and not knowing how to get it removed, I randomly contacted SRP; they scheduled a time to pick it up at no charge. The best part, they pay you $30! AWESOME! Fantastic program! Wonderful customer service! They recycle these dinosaurs...HOORAY for our ENVIRONMENT! I highly recommend that you contact them, if you have are in the same situation. For your convenience, I have included the website/contact info below: http://www.srpnet.com/energy/powerwise/savewithsrp/appliancerecycling.aspx ilike read more

Salt River Project is against homeowner owned rooftop solar. They are presently fast tracking a new Price Plan with a small increase across the board--but forces solar power customers onto a Customer Generation Rate Plan that treats them like their Commercial customers and subjects them to an egregious, unpredictable, very high Demand Fee. SRP Management hope to have their Board approve Feb 26, 2015. See: SRP solar fees ruin its reputation http://www.azcentral.com/.../srp-rooftop-solar-repu.../20252671/ read more

We had an issue and got amazing service from these folks, start to finish. We had really odd electrical problems in our rental house (lights going dull and then bright every time any appliance kicked on, or just every so often). We mentioned it to our landlord, who said he'd look into it in a few months (and then didn't). We also mentioned it to his electrician during a different repair - the electrician told us it's an old house and we're stuck with odd electrical issues. Finally, we asked an electrical consultant who told us we weren't getting enough power. We called SRP, and they had someone out to the house within about an hour. He was incredibly polite and helpful, and informed us that our electricity had groundwire problems and was too dangerous to turn back on, but that it would be repaired immediately (within the next 4-6 hours) - and it was! They ran into issues with our neighbors (who have a water feature built over the area where they need to dig), but they put in a temporary wire so that we wouldn't be without power while the neighbor made alternate arrangements. Then they noticed that a transformer was weak and replaced that the same evening. Every single person I talked to was courteous, extremely helpful and empowered to do whatever was needed. I stayed on the line and did the after call survery for these people - they were THAT good. read more

Srp finds any way to ripe you off don't tell you they take up to 5 days to debit money from your bank making you believe it's been taken so you pay other bills the hit you with there charge you almost 20 dollars return fee you be able to pick electric companies like you can phone carriers I definitely wouldn't choose srp I been a customer since I was 18 I'm 47 all the money I've paid still paying they find a way to steal even more read more

SRP has the best customer service on the phone!!! Thank you for always being so helpful and great to deal with.

They are friendly but not convenient. I made a payment out to them a month ago by check and they never took the payment due to "insufficient funds" .... okay and for the last month I've received no letters no call or email to at least correct anything and my meter went out. So now because they took so long to pull that money out of my account they waited until I did have nsf and now I have to go in and pay cash every month. They won't even take a debit or credit card because they don't trust my ACH, uuuuummmm last I checked money is pulled from Debit/credit INSTANTLY, you don't have to wait a check clearing process so why not just stop me from paying just a check only the fact that I can't make electronic payment in general is just dumb read more

As a one star posted, a negative one star service company you are. Your M-power techs are 60-70 years old, bitter and nasty. They should be put in a nursing home and not working with the public. One M-power tech insisted that he enters my home to install the box. I told him 'NO' and he decided not to install the meter. This is not protocol. I have reported to 'Keith' whom tried to flip the complaint back on me. I told him F-you and your 'Natural' sourced utility. Monopolizing Pricks. Now you think you have rights over the 'Sun'!! read more

One of the reasons I chose to buy a home where I did is that it wasn't in APS territory. APS is reliable but expensive. I've been in my SRP-serviced home for 12 years and have been satisfied with it. Other than mysterious minutes-long service interruptions on weekend mornings in the summer, it's been reliable with few power outages that last more than a couple of hours. And it's far less expensive than APS. I also like that they put auto-messages on their phone lines if you call to report an outage so you know that they are aware of the situation. And since I use SurePay I get something like a 1% discount on my bill. Hey, everything helps! read more

I had a very disappointing experience on Wednesday. I usually don't pass stuff like this on, but I was actually amazed at how dispassionate a person from SRP could be. An SRP employee came to the house yesterday and told me he would have to turn off the power for a few minutes. I told him that it might trigger my fire alarms to beep. I also told him that I just recently had major surgery and could not re-set them and that he would have to do it if they went off. Sure enough, when he turned the power off they started to beep. He did come in the house and tried for a couple of minutes to re-set them. When he couldn't do it, he told me it wasn't his problem. I reminded him that he promised to help, because I can only walk a few feet and can't climb on a ladder. He said he had to get his computer out of the sun and would come right back in and help me solve the problem. But he walked out the door and drove off. He lied to me and left me in my disabled state with two chirping fire alarms and no way to shut them off. I called SRP, they said they would try and get someone out but it could be hours. Keep in mind I am still in a lot of pain, am taking a lot of pain meds and have to keep my feet up so I had to sit on a chair in my living room with the alarms going off. I have trouble concentrating because of the meds and it was driving me batty. Fortunately, I was able to get some guys from Rural Metro to come by and help me out. They were awesome, They came right over, re-set the alarms and for good measure replaced the batteries so I wouldn't have to deal with that either. They also made sure that they did everything they could to help me so I could stay off my feet. They told me up front they would not leave till everything was working correctly and stayed after everything was re-set for a while to make sure I was OK before they left. I got to see the best and worst of people over a 2 hour period. But I am still disheartened that any person would lie and leave someone in a situation like that. SRP needs to take a look at their field service folks. BTW, the drivers truck number was 3468, I saw it as he sped off. read more

This company deserves more than 5 stars!! They are an excellent company. I have had financial issues and they have always gone out of thier way to help me as much as they can. Never ever has anyone been rude to me. Every single person I talk to is kind, caring, respectful and much more. I talked to Steve today and he went above and beyond to make sure I was on the program where I save on my bill due to my income. So many utility companies are sooo rude but NOT SRP. Excellent excellent company!! Thank you SRP! read more

Rip off! Stop raising our rates you douche bags. Get your crap together, cut some of your worthless emoployees and bring our rates back down. read more

Once upon a time, SRP stood ahead of the curve because I was constantly able to see how much I was spending to help me manage my budget, but seeing as that was removed because the battery on my old unit (AS WELL AS MY NEW ONE) is dying, seems very suspect. When we called SRP, our liar of a rep told us that some power outlets will just not charge the SRP box. WE'VE LIVED HERE FOR A YEAR AND A HALF BEFORE THIS BECAME A PROBLEM. I find it incredibly hard to believe that we were the minority of this issue. PLEASE RESEARCH AND DON'T TRUST SRP WITH YOUR POWER. read more

SCAM. They suggested over and over again to switch to the EZ3 plan claiming the way we use our energy would save us money on that plan. We tried it for 1 month and switched back to basic. Our bill shot higher than it ever had before. I should have known they do that to scam you to pay more... Typical SRP. read more

I signed up to get emails and texts when the power is out at my house, but 90% of the text and emails are for power outages that do not effect me. I don't care about power outages nearby I only care if the power is out at MY house. When I spoke to someone at SRP about this their only solution was to unsubscribe me from the service. I don't want to be unsubscribed from the service I want it to be configurable and relevant to me. read more

Another $1500 deposit! Really! I hate all of you! Might I add that I DO pay my bills in full every month and have never been late! .......but yet I am still considered "high-risk"! Did I mention I have perfect credit!?! Someone needs to take this monopoly down. If there are any other power companies out there please let me know I will switch my service in a heart beat. read more

What a night, lost a leg to our 250 Amp Panel. The house looked like it had a poltergeist. All the light were flickering getting dimmer down to a glow before I could get to the panel. It will shorten the life of electrical units. SRP was amazing they got out quickly found I had a dead leg, got crews out to dig up the yard. Up and running around 1.30 am. read more

SRP used to be 5 star until late 2014 when they turned to the dark side. They changed rate plans to kill rooftop solar. Most customers, like myself, have no say in the matter. Their board is elected only by certain landholders. I can't even vote - very un-American. They aren't even regulated by the (black money corrupted) Corporation Commission. They even misled their own board of directors. Everyone was led to believe the hook-up charge for their all their plans would be phased-in. Nope. It shot up this month, April, only to go down for a few months over the summer, and then back up. Their president and management should be fired and their charter changed to allow all customers to vote. IMHO. read more

This company has a monopoly on electricity. I would switch if I had a choice. Customer service screwed up my account and didn't charge me then proceeds to turn off my power right after I made a payment. Then tells me I need to pay $400 right before Xmas. That's terrible. read more

SRP is great! Especially when you compare them to APS! We had a storm not too long ago and it took out a transformer down the street from our house. We lost power. SRP was right on it! They had trucks out ready for the storm. They replaced our transformer and we weren't without power for more than 45 minutes. Even though we pay you a lot of money each month in the summer...we're a 1 rating for energy savings (okay we have a big carbon footprint but so does Al Gore)...we still think you're great SRP! Thank you! read more

Terrible Service as always SRP sucks it's time to deregulate.. only 4 houses on my I laws street without power. They are elderly pops just had stroke yesterday...customer service says it will be 2 hours..Mom stuck in her auto chair do to no power as well its 115 out.. Customer service says if it get to hot call 911.. no shit dumb ass... DEREGULATION IS A MUST SRP IS A RACKET AND ARE HELD TO NO STANDARDS BUT THERE OWN... Time to hit the NEWS CHANNELS... read more

SRP customer for 26 years, I have made 312 payments based on their averaging plan (so you pay the same each month). I have always paid a few $ more than the minimum because it was easier to set up auto pay in my online banking. So, this last month, they changed the due date and the CSR was no help at all. What a waste of time. read more

In May of 2014 I did a less than appreciative review of SRP and the irrigation department. Since that review I have had my good and bad days - remember I have been irrigating agricultural property acre for over 30 years here - but I needed to update my post. The people who take the calls are consistently very good. The women are much better than the men but they are all doing a good job. So why the new post? A few months ago I blew a gasket, I lost my I entire calm demeanor, I acted like somebody possessed - and then I had to apologize. That sucked! I was not wrong in why I was mad, and I was getting ignored for lets say two years but my outrage and how I expressed it were wrong! And then a strange thing happened! I got a direct number to a real supervisor. People called to tell me they wanted to help. Oher people called and said I was right and they were working on it. ("It" is the new electronic water master system) I have had perfect water runs for months now. You might ask why couldn't SRP get that done oh maybe a year ago? WelI I have not idea but I do know they have shown me the way to get results - act like a crazy person. Seriously the service in agricultural irrigation has dramatically improved. I probably have a huge blinking digital read flag on my account but ya know what - I'm good with that. read more

We have a condo, vacation home, in Tempe and our electric bill suddenly seemed high for the place being vacant. Went on-line and looked at our usage, it had nearly quadrupled! Called SRP customer service and their response was, "there must be someone living there". Really? This place is vacant. I am very disappointed, first, our usage suddenly jumped by 4 times and no one noticed. They read the usage everyday and track it. Their systems aren't set up to generate a, "this doesn't look right" alert. Second, they could have cared less; we will just send you the bill and you will pay it Turned out the capacitor on the A/C system failed and the air handler was running non-stop. I talked with the A/C service company. From their experience, poor service and lack of concern is the norm with SRP. Nice monopoly!! read more

Every single time that I have contacted SRP they've ALWAYS been extremely helpful, courteous, kind, patient and respectful. I am very thankful that my apartment complex has SRP, this company knows what customer service really means. Thank you SRP for putting your customers first! read more

My electric ran out on my meter late tonight, it is raining and I am going to walk to the grocery store in the morning when it opens. That being said, MICHAEL FROM SRP made the whole issue more than worthwhile!! Not only did this gentleman screen me for low income/additional help (which I immediately was approved for!) he listened to me more or less whine about my situation for a good 30 minutes. I learned a lesson about myself and my choices while MICHAEL listened patiently, and he occasionally commented positively. At the end of this phone call, MICHAEL has me set up where all I have to do at the start of every month is simply call SRP and ask SRP to apply my new $20 credit! And, he put $4 on my power immediately which truthfully will get me about 3 days if I keep the heater off (which I normally do!). That changes everything for me! No longer do I have to choose between spending $$ on groceries or power. If I maybe match MICHAEL'S $20 credit each month, I'm good for that month or very very close! Thank you SRP and MICHAEL . His simple kindness and patience are the things missing from most equations nowadays. Much appreciated and SRP should commend this young man MICHAEL for his CUSTOMER SERVICE SKILLS! THANK YOU. read more

I have been an SRP customer for 35 years. My bill this month was 10 days late. They shut off 100% of my power on one of the hottest days of the year, when I got home my house was 92* w no air circulating. I have 3 small dogs that were suffocating one died as a result of heat stroke that night. I then got a notice of an additional deposit required which they promptly waived when I threatened to post a video on FB. The SRP board members are all demons. They take advantage of the hight temps in summer and jacked up rates to be punitive just like a government bureaucracy. I wonder how many seniors in AZ they have killed with these greedy tactics? They are all going straight to Hell. But not before they go out of business. Alternative energy is coming and they are not going to stop it. I will install solar and I will disconnect completely from SRO. Sooner or later every corrupt gravy train turns up barren in the desert. SRP board members are nothing but bloodsucking vampires on Route 66 the to Hell! read more

Constant outages in south scottsdale. No competition so I am forced to use srpee! Guess it might be time to move into an APS area

I guess when you're the only one providing a service to a community, without competition, then good customer service is not a priority. I believe this is the case with Salt River Project. We used the online service to schedule the power to be turned on in our home that we were closing on. We even received confirmation that it was going to happen. We closed on Friday and there was no power. We moved in on Saturday and went the entire weekend without heat, light, refrigerator, hot water, and a stove. We called the customer service number repeatedly and left our telephone number as the recorded message said to do. The message also said someone will call us back. They never did. What was supposed to be a warm welcoming home moving in experience, ended up being a cold and dark experience over a long 3 day holiday weekend. This is now the 4th day and we still don't have power. read more

No deposit for my good credit. Prompt real person customer service. Excellent online tools. Involved in the community. Great rates.Money saving programs and rebates. They are not a corporation, so all "profit" goes back to the cities and towns.I guess if you pay your bills on time, most people are happy. If you don't pay your bills and get surcharged, those people are not happy. Simple enough. read more

I haven't had issue with SRP until they started price gouging solar customers. I've followed this case very closely (as it affects my family) and there is really no legitimate reason for them to do this. They claim it is to "offset grid costs" which is extremely vague, misleading, and ludicrous. Call it what it is SRP. In essence you are punishing customers for switching to an alternative, cleaner energy source which is bad for your pockets. With the federal government pushing so hard the last decade to expand the use of cleaner energy sources, I wouldn't be surprised if some day down the line this predatory business practice SRP is using gets struck down. read more

SRP Sucks!!!!!!! They charge an initial $275 deposit. I was somewhat okay with this. Phoenix is a big city and I can understand that they need to make sure you pay for what they're providing. I was not aware however, that every time you're late paying your bill, they will shut off your power immediately (no warning, or grace period) and for each time you're late - they charge you ANOTHER $275 DEPOSIT!!!!!!!!!! SRP is not required to give this money back to you until you terminate services with them. They say you'll get your deposit back after 18 months, but I've just read several consumer complaints online saying otherwise. Apparently, they assess your credit after 18 months, and if it doesn't meet their criteria they don't have to give your deposit back. Also, if you've had even ONE late payment, they do not have to give you your deposit back after 18 months. Can you imagine how much of the Valley's money they're sitting on right now? I've only used SRP for 4 months now and because I was late on one payment, I've now accrued over $600 in fees and deposits - this doesn't even include my power bill. Total crooks. I HATE SRP and I hope the people that run this company get what they deserve some day. read more

What happened to the budget plan that updated yearly?!?! My bill used to be configured to have 1 payment amount and it was adjusted annually. NOW every 3 months my bill changes. I called the budget plan is now quarterly. My bill can range from $30-40 more in summer than winter. To someone on disability who is on a tight monthly budget. That 30-40 can mean no food or medications. They need to go back to the annual budget - the quarterly stinks! I also wish they would notify you if they see drastic spike in use out of the norm for your property. I had 2 heat strips stuck on in May which I did not know but A/C was blowing lukewarm air. Called A/C people to look at it and they found this out. He said my electricity probably was real high. I didn't know as hadn't been billed yet. So I looked and sure enough for 3 days there were spikes on my graph that almost tripled the norm. Howard Air is who I trust as they allowed me til Oct-Nov to save for new relay. I don't think it is fair to have only one power company to chose as I feel they charge more when not having to be competitive. read more

The recent anti-solar actions by SRP earn them one star. Prior to their decision to kill residential rooftop solar with their new demand charge rate, I would have rated SRP as a five-star utility, however their recent efforts to kill the solar industry has tarnished their image, and caused me to dislike the utility that I have liked for 18 years. read more

What company doesn't send out technicians on the weekends? Especially for electricity! What idiots now I am forced to live in my new home without power for 48 hours all because you didn't get my first transfer request done correctly when I did it a whole week in advance! Worst company read more

I bought 2 brand new 16 seer air conditioners and had them installed by a professional reputable company. They check my home for leaks and completely remodeled my duct work. My bill with SRP initially started to go down by almost $200.00. About 30 days passed and I noticed by Bill starting to rise by $300.00. I called out the company for a complete inspection of my duct work and seals. All fine... I believe SRP starts to gouge when they see your bill getting lower, the higher the temp outside the higher they raise there estimated prices. The reason I say this is because I just came back from a 2 week vacation and when I left shut everything off except for the refrigerator, to my surprise my bill dropped only $20.00. I will say this till the end.. SRP scams there customers especially if you have an electronic digital meter. I have seen this year after year ever since the new digital meter was installed. read more

I thought the $275 deposit to turn on electricity was ridiculous! I have a fantastic credit score! But I guess they don't base it off of your credit. Don't move to Tempe/Phoenix if you don't have money sitting around in your account for these people to scam you out of. He said electricity bills for my area run anywhere from $175-$375. Ridiculous! I just moved from Vegas where my bill averaged $160. The customer service agent was great, but the city itself, ya know, the usual...rip offs. read more

The "pre-cool" method they suggest to save money doesn't save me money. Actually cost more. It only seems to make their job of keeping the grid working during peak hours easier. Be careful of their suggestions and make sure you scrutinize your bills. read more

I used to be ok with SRP as a utility until their recent decision to kill solar in AZ. This is beyond ridiculous! I have solar currently and when there is a battery backup available... will be disconnecting from the grid... COMPLETELY... just saying read more