I mean honestly who is a fan anyway? However, at least I always felt they were a tad more reponsive…read moreand community minded than their competition. The recent price hike is a sin. It has come to my attention that they do not notate or put alerts on accounts where there is a heart monitor patient living inside the residence. Lost all respect Do better SRP you can afford it.

0 stars. I called because my cat was up on their srp tower for 12 hours, clearly he was stuck. I…read morecalled to see if they could remove him before anything tragic happens. The lady informed me he has to be stuck for 48 hours before they can come help. She encouraged me to put food down at the bottom of the pole to entice him to come down. I'm not too sure how or what happened but he ended up off the pole and unfortunately deceased. I called the lady to have my ticket cancelled and to see if the "48 hour policy" could be changed. I got a "management will look into it". That's unacceptable, I now get to explain death to my three year old. I requested a call back from management and the lady said "a request for what, what do they need to call back about?!" I'm pissed and heartbroken. This could have been prevented. The employees are heartless! UPDATE: no one from management has reached out to me. I called and they offered a $35 credit to my account. Not good enough for me, my cat is more than a $35 credit. I would like someone from corporate to reach out or I'll be happy to take things further as far as legal actions. 48 hours for a cat to be stuck is absurd! They'll die after 72 hours without water.

Luis was great! He and his partner were quick to stop by our house and give us a quote on an EV car…read morecharger setup (Tesla charger), replaced old outlets with GCFI, and solving some ongoing wiring/switch issues we were having since having over into our new house about 5 months ago. Not only was he quick to reply, quick to set a time later that afternoon for a price assessment, he was quick to start on the job as well. He and his partner were able to complete the job that day. His price ended up being lower than three other quotes I got, and he fixed a lighting issue that two certified electricians said couldn't be fixed. In addition to the quality of work and attention to detail, he fixed a few cabinets for us that were offset free of charge, just to be a good guy. To top it all off, they cleaned the areas they worked to make it as clean as it was before they started the work- this goes a long way and I've worked with many contractors in the phoenix area that turn their nice up at a little sweeping. I complete recommend their servcies!

Luis and his team were great! They helped us solve our electrical issue and were priced very…read morefairly. I highly recommend Mass Electric.

9 12 17 I received my APS bill on 8 10 17. In the envelope…read morewas a note saying their printer had problems and was late in sending out bills. The amount of the bill was $266.08 with included a discount of $31.75. This would bring the total before discount $297.83 and this is for a 12 ft. X 60 ft. mobile home. I looked at the Average daily electricity use per month comparison from July of 2017 to July of 2016 and saw an outrageous difference in comparison. I immediately called APS and told them I disputed the amount. I live alone and did nothing different from last year to cause such a great increase. Then I got the "OH THIS WAS AN EXCEPTIONALLY HOT YEAR, BLA, BLA, BLA" BLOW OFF. I CALLED AZ CORP COMMISSION AND TOLD THEM MY COMPLAINT TO WHICH THEY REPLIED THEY WOULD CONTACT APS AND HAVE ONE OF THE CSR INVESTIGATE. Shortly thereafter I received a call from aps Customer Representative named Tracy Dean. I told her the problem and also insisted that just looking at the comparison from last year this bill was in error. She said she would get back to me. I stated that I reside in the same mobile I have for the last 25 years, a 12 ft. X 60 ft. live alone and have had no difference in my life style from last year yet just looking at the average daily electricity use per month comparison to last year there has to be some kind of error. The current bill being just shy of $300 for the month. She said she would check into it and get back to me. Get back to me she did. After checking into the situation she did notify me that there would be a $41.00 credit and that it would be applied to my next month's bill. I am a senior on a limited income and on behalf of all seniors living on a very limited income I want to extend a sincere thank you for her professionalism and promptness. The $41.00 credit shows me that not only is there a God but that large corporations do make mistakes. It is too bad that not all CSR really do look into it as many just want to just get rid of you.

APS sets an arbitrary $750 maximum charge for credit cards with a $2.65 credit card fee. My monthly…read moreelectric bill is consistently over $750 a month as Arizona is a desert climate, hence I am forced to pay two credit card fees monthly. I have repeatedly requested the $750 charge limit be adjusted so I would only incur one credit card fee. Neither APS or Paymentus will take accountability. As a former banker, I am well aware that APS has the authority to raise the maximum credit charge.

I love Phoenix Propane's monthly tank monitoring! I can rest assured that whenever my tank gets…read moredown to approx half capacity they schedule it to be topped off. I don't have to worry about ever running out of propane for our pool/spa heater! Their office staff has always been terrific as well!

Best propane service we have tried. Monitor my tanks, fair pricing and excellent customer service…read more You can't go wrong with these guys.

Recently I was assisted by a staff member of the water utility department via email…read more I went to the website and submitted some concerns as an indirect water customer. My email was immediately answered. "Lyn" the agent who helped me went above and beyond addressing my concerns and was even kind enough to add an attachment of a Water Rate Fee Schedule, that I did not even ask for. Thank you City of Scottsdale Water Utility Department!!

Yeah, i pretty much have to concur with Patrick that Scottsdale road crews and administration of…read moreroad repair funds seems like a random bunch of irrational nonsense. Totally with you on the whole "finish one project before starting another", and it's 3PM and lanes are blocked off but workers and any sign of work are seemingly non-existent. It's funny how the same roads get torn up about every year or two, only to leave shoddy workmanship and ugly patchwork scars. At least, if you're going to inconvenience us for weeks and months at a time, have the work ethic and common courtesy to leave the roadway surface in as good (or, preferably better) shape than before you started digging. Please. Oh, and Scottsdale police? I reserve the right to swerve around shoddy, crappy roadwork that the city either ignores or patched up and left worse, and not have it called "negligent driving." We the people cite YOU the city for negligent, mismanaged chaos which not only inconveniences, but in some cases damages vehicle alignments and front-ends as we dodge and amble through this urban miasma of ineptitude. Here's an idea: How about making road surfaces out of materials that don't break down every couple of years? Oh, I forgot - we're spending our trillions on unnecessary warfare and waste. Remember, Rome fell partly because it couldn't build viable roads.

During a remodel Greg came out and helped us with a house re wire. Fair estimate and got to work…read moreand kept us in the loop on progress. He could tell we had decision fatigue and placed all outlets/switches where he thought made the most sense. Everything turned out incredible and even after the job was done he was responsive to questions.

Wow! I am a new business owner and cannot express enough…read morehow wonderful it was to work with Greg and his team. Greg was highly communicative, on time and worked efficiently. It was an absolute joy to have he and his time in my new business. I am quite picky, to say the least, Greg was patient and equally concerned about the design, balance, and overall presentation of my lighting installments. A spectacular human being and phenomenal electrician.

We are so lucky to have found Salisbury Excavation. When it came to the home project I had in mind,…read moreI wasn't sure what kind of company I needed to hire, or where to even begin. I came to yelp and typed a general forum of what I was looking for and luckily, that forum was sent to Salisbury Excavation. Chris got back to me right away and offered to come give me an estimate on the job that day! He came and took measurements of the our current project and even took extra measurements of another project we hope to have done in the future just so we could get an idea for numbers. Chris was timely and very knowledgable on his line of work. I was very transparent with Chris on my lack of knowledge in this realm of things, and he was patient and descriptive on what to expect. I had the bid for my project that evening, and the next morning, we were setting up for him to come. They finished our project today, and let me just say, the whole process was amazing. Chris was super thorough, honest, and helpful with everything. As a woman in her 20s, I have found it's hard to find businesses that don't try to take advantage of you for your lack of experience or knowledge in their line of work, but Salisbury Excavation threw that belief out the window. Chris went above and beyond in helping us and we are excited to do business with him again and recommend him to everyone we know in need of his type of service. Thank you, Chris!!

I'm so happy I found Salisbury Excavation when looking for someone to help move some boulders…read morearound my property. Chris and his associate were absolute gentlemen who did a fantastic job. A fair quote was given within minutes of reaching out. Communication was clear and prompt. The work was completed better than hoped and quicker than I thought possible. They worked their butts off and then insisted they leave the yard better than they found it. I don't think you're going to find anyone better.

I'm not even home the entire month of these bastards charged me $122 plus a month for water sewage…read moreand trash and even paid that much and I had a house do not rent from any place that uses this company will tell you that your utility bill will be from 60 to $80 a month and then all of a sudden you get your first bill and it's $122.38 you get your second bill and it's $122.38 no matter what you use it's nowhere near with apartment or homeowners going to tell you it is this company needs to be investigated by the feds and the government state also to find out what's going on if they are misusing their power and spending money where they should have cuz they are overcharging these people can take this down as much as they want but I'm going to continue to repost this until something happens and let people know that this company are a bunch of crooks

I'm another one affected by Utility smart suddenly skyrocketing unexplainable charges. Do NOT move…read moreto an appartment using this company. They should be investigated by the authorities. Google them please, don't be the NEXT VICTIM