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    Utility Smart

    1.0 (3 reviews)
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    Arizona Public Service Co

    Arizona Public Service Co

    1.6
    (54 reviews)

    9 12 17 I received my APS bill on 8 10 17. In the envelope…read morewas a note saying their printer had problems and was late in sending out bills. The amount of the bill was $266.08 with included a discount of $31.75. This would bring the total before discount $297.83 and this is for a 12 ft. X 60 ft. mobile home. I looked at the Average daily electricity use per month comparison from July of 2017 to July of 2016 and saw an outrageous difference in comparison. I immediately called APS and told them I disputed the amount. I live alone and did nothing different from last year to cause such a great increase. Then I got the "OH THIS WAS AN EXCEPTIONALLY HOT YEAR, BLA, BLA, BLA" BLOW OFF. I CALLED AZ CORP COMMISSION AND TOLD THEM MY COMPLAINT TO WHICH THEY REPLIED THEY WOULD CONTACT APS AND HAVE ONE OF THE CSR INVESTIGATE. Shortly thereafter I received a call from aps Customer Representative named Tracy Dean. I told her the problem and also insisted that just looking at the comparison from last year this bill was in error. She said she would get back to me. I stated that I reside in the same mobile I have for the last 25 years, a 12 ft. X 60 ft. live alone and have had no difference in my life style from last year yet just looking at the average daily electricity use per month comparison to last year there has to be some kind of error. The current bill being just shy of $300 for the month. She said she would check into it and get back to me. Get back to me she did. After checking into the situation she did notify me that there would be a $41.00 credit and that it would be applied to my next month's bill. I am a senior on a limited income and on behalf of all seniors living on a very limited income I want to extend a sincere thank you for her professionalism and promptness. The $41.00 credit shows me that not only is there a God but that large corporations do make mistakes. It is too bad that not all CSR really do look into it as many just want to just get rid of you.

    As I continue to buy energy star appliances for some reason my electric bill keeps getting higher…read moreand higher. APS is an illegal business practice called a monopoly that I hope it's employees and ownership suffer greatly. There's more fees and taxes on an APS bill then victims at Jeffrey Epstein's

    Salt River Project

    Salt River Project

    2.2
    (96 reviews)

    So far so good! I'm use to APS but bought a house and switched to SRP. They have been great so…read morefar. I was able to do everything quickly online, in a matter of 5 minutes or less to sign up. I instantly received a text message alert letting me know they will be turning my power on, it confirmed the address it was turning the power on at, and even provided me my account # in the text message. Not even an hour later, no even 15 minutes later according to my phone, I receive another text message telling me I'm good to go, my power has been turned on. It reconfirms the address it turned the power on at, and tells me my account #. So far, so good, no issues at all. And it let me pick my own billing date, which I didn't want the first of the month with all my other bills. I thought it was really nice they give you the option to do that. I'm a happy customer right now, haven't received a bill yet, but I I'm sure there will be no issues with how everything has been going. Just great!

    Lies and scams - normal operating procedures. Their so-called discount programs are entirely bogus…read more "Income Qualified Discount" is just about non-existent. The only people who'll ever get that are those willing to spend dozens of hours at each of the following: IRS, SSA, Medicaid, and Retirement accounts, etc... to get a $10 a month discount. SRP claims they support the community, and support those less fortunate. And boy does that look good on paper. Unfortunately, that's all it does... looks good on paper. *They want pay stubs - I'm unable to work. *They want tax papers - I'm unable to work, therefore, I don't file taxes. *They want SSA paperwork - that's a 50 mile drive and 6 to 8 hours at the Social Security office. *They want Medicaid paperwork - that's a 30 mile drive and 6 to 8 hours at the Medicaid office. *They want retirement benefit paperwork - that one isn't even in the state. There's another 1-2 days on the phone. The last three, even if I went through the arduous task of getting those papers, would be all for naught, as they require pay stubs and tax papers. This company doesn't hesitate to use their monopoly to raise prices and lower service.

    CenturyLink Store

    CenturyLink Store

    1.2
    (18 reviews)

    CENTURYLINK is like the bottom of the barrel when it comes to customer service. If I want to…read moreupgrade my service, I have to pay them to come install something at the place I rent so I can pay them more money for faster service. No thank you. On April 30 about 10 o'clock at night my Internet went out. It's still out - four days later. . They say you have an outage in your area and we're working on it but they keep moving the day that it's gonna be fixed. When I try to call somebody I can't talk to a human being so I ordered Cox today and I will be canceling CENTURY LINK. They don't fix things quick enough and they don't communicate to their customers and they don't prioritize restoring service. There's more I could say about when they turned my service off because they never transferred it correctly like it's just been an unending nightmare of mediocrity. It's a mid company can't handle it bye

    I'm warning you don't even consider this company. My internet was out for 2 weeks. I couldn't get a…read morehold of anyone to fix it. They are never open. They never let you talk to a person. They hang up on you. It's so impossible to talk to anyone from this company. Do not try, once I finally started chatting with someone. I was on the phone for 3 hours and they told me it would be another week before they could send anybody out (between 8 and 5) and then they kept threatening me with all these fees if it wasn't their company's fault it was out. Now I want to cancel it because I can't deal with these people anymore. And I can't get a hold of anyone to cancel it. I don't know what to do. I've spent so many hours trying to talk to somebody from this company. I called Cox. They were there 2 Days later. They said they would be there at 3:00. They were there at 3:00. They have been wonderful so far. If I were you I would go directly to Cox if you can. So I have internet now before CenturyLink is even thinking of coming out to fix it. I'm sure they're going to charge me for a month where I didn't have any service and I can't get a hold of them to tell them not to come out and to cancel it. Maybe that's why they won't let you talk to anyone cuz they don't want you to be able to cancel?

    APS

    APS

    1.6
    (23 reviews)

    All I can say is JUST LOOK AT ALL THE 1 STAR RATINGS .. the only ones that are better than 1, are…read moremost likely posted by aps employees that created fake profiles .. unjust enrichment is what these people are gluttonously guilty of and they don't really give a rats *ss .. and they have no problem letting you know that they don't .. I have a friend that is a Solar Rep and he set a very polite appointment with a gentleman to just simply "Compare Rates" and when he got to the house, the gentleman that had been very interested and enthusiastic the day before, was sarcastic and rude with my friend and stated very sharply that their neighbor works for aps and that the people knocking on doors are scam artists and that there's no such thing as Net Billing/Net Metering(my friend was so disappointed that he felt compelled to PROVE to me that APS DOES IN FACT PARTICIPATE in the Net Metering Program PROOF EVIDENT BY A DOCUMENT THAT APS REQUIRES THE NEW SOLAR SYSTEM OWNERS TO SIGN BEFORE THEY(APS) WILL ALLOW THEM TO DO SO .. and because I know my friend to be an honest to goodness gentleman, he had no choice other than to believe that the APS employee neighbor was either FED FALSE information by their employer, OR, she flat out LIED and bashed an entire industry that is saving homeowners hundreds of thousands of dollars all over this nation .. my friend told me that there will be MORE SOLAR PANELS INSTALLED IN 2024 than ALL THE SOLAR PANELS INSTALLED IN THE LAST 10 YEARS .. COMBINED .. Yeah .. LMAO .. must be a scam .. if we believe the APS employee, then we have to assume that millions of Americans that "went Green" are STUPID and BLIND .. by way of comparison, my buddy helped a family just 2 doors down from the rude man and his APS employee neighbor, and he helped those homeowners lower their electricity bill by almost 40% AND APS has to pay them back every January for all the extra power their system makes .. and they have No Lien on their house, No Financial Liability, Everything is Covered .. Guaranteed, Insured, Warranteed, Monitored and Maintenance is ALL PAID FOR within the contract .. AND to top it all off, if my friend's customer decides to buy the system, it will add $35,000.00 value to their home and they get a 30% Tax Credit .. the end game? The neighbor is going to save over $120,000.00 over the next 20 years .. and in 20 years(if APS continues to raise their rates and gouge their customers,) the guy who claimed that his APS neighbor said that it was a scam, will be paying roughly $1,800.00 per month .. that wreaks of monopoly backed up by lies and unjust corporate enrichment ..

    Go solar ! These clowns don't give to F's about when you are out of power. Got left on hold after a…read morelady over the phone had an attitude and I call her out on it. Over priced save money go solar

    Utility Smart - utilities - Updated June 2026

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