Last night was my second visit, the first was the day after Cinco de Mayo and was a total disaster but having worked in Mexican restaurants myself before I know how crazy that holiday can be and by the 6th you're running with your second string, and the manager gave me a $10 off coupon and urged us to return, we gave it a second try.
Upon walking in the door, 4 different servers or bussers walked passed up without even so much as a "Hello." A minute or so later, another girl came up to the host stand after and proceeded to work at the POS there, again no greeting, but instead shouted to employees working at the station behind her.
After about 5 minutes I finally said, sarcastically, "Hey how are ya, someone will be with you in a moment" a server who had just passed with a tray of plates stepped back to say hello and asked how many in our party.
We were finally seated by a younger boy who seemed confused to see customers at the door, but given the service I experienced maybe he isn't used to it. He seated us with menus but didn't offer to tell our server our drink orders, or even to let us know that someone would be with us shortly.
We asked to be seated on the patio, where there was only one other party. Their server came and went three times without so much as glancing at our table. We waited about 10 minutes before we had our server come to our table, at which time we asked to be reseated inside because there was an awful smell outside (probably just the GSL.)
Once inside she quickly took our drink orders and tried to leave the table but I stopped her and asked to have a queso put in as our appetizer. She obliged and then walked away. We waited another 10 minutes for our drinks, which came with chips and salsa, followed by 10 more for our queso, at which time our order was taken. I could be wrong but it didn't seem to be that busy and from I could tell she only had one other table.
Our food arrived about 20 minutes later, looking as if if had been sitting in the window for a while. My bowl of chile verde had already developed a film across the top and the refried beans had hardened and cracked on top. The fajita skillet wasn't even warm itself any longer let alone sizzling, and not only was the chicken dry, but so was the shrimp, quite a feat if you ask me.
Needless to say we barely touched our food, and of course our server didn't notice, because she didn't bother to ask nor did she check back after we got our food except to bring our check. Serving advice, if plates still have a substantial amount of food left, and to go boxes aren't requested, maybe you should ask how everything was.
I was so frustrated that I didn't even remember to use the coupon, and so displeased that I didn't even care to speak with a manager lest I meet the person responsible for training the staff to give the poor service I'd now received twice, so we simply paid our bill and left. Needless to say we won't be returning, especially seeing as this was our second visit after having been displeased, and the service and food quality seemed to go down even from then. read more