Oh Salonplafond, let me count the ways that you perfect the Wiener Melange...
Your location, your ambience, your menu, your food. All so great, exciting, interesting, and tasty. A modern twist on classical goodies. Fun yet fancy. Gemütlich but classy. They are what I love about you. What I mention when I rave about you. What I use to recommend you. What I think about when I make one of my frequent reservations.
And all that excitement remains within me pretty much until... I encounter your hostess or the waiter or waitress that after waving after for ten minutes finally chooses to serve our table. It is latest then when I ask myself why I make the same mistake over and over. And why you, Salonplafond, make the same mistake? Is it because your location, ambience, menu, and food are *so* good that you don't need to have good service? Is it a twisted game you play to see how bad the service can be and guests will still keep coming back?
Your service is so impossibly, unnecessarily horrific, that it's the topic of most conversations I have at your tables. About the waiter that in the course of a 12-headed, 6-hour meal, manages not to ask a single time if we'd like another bottle of water or wine, but who instead needs chasing after and reminding. About the 40 minutes spent from our arrival at the table to the arrival of our coffees. About the waitress who recommends the salad on the side without mentioning that it's not included in the price. About the waiter who can't remember a soda water. About the audacity of the waitress to complain to us about the tip we gave.
I love your location, your ambience, your menu, your food. Would even give you 5 star for it. I absolutely hate your service. Lower than a 1-star impression. And I'm not alone with that. Do something about it. There are plenty of friendly and competent people looking for jobs. There really is no need to hire rude and inefficient nitwits. read more