So yesterday I had my appointment to dye my hair red. My experience with Starz' customer service…read morewas superb the day before and I was so looking forward to working with my stylist new Jessie (hope I spelled her name right) . She was FANTASTIC! I was going from a dark brown to a vibrant red and it was A LOT of work. We removed the color it had before, dyed it red and were unsatisfied with the results. But that didn't stop her, she came back with a cherry red dye that left my hair looking amazing! Its bright, and vibrant and the best shade red ever. I would even go brighter next time, and I won't go to anyone other than Jessie. She simply was the best! I would recommend this salon to anyone. It was busy, customers were happy, everyone knew everyone and it was a warm atmosphere. Well done Starz Salon, you have a new client for sure!

(4/5) I want to…read moreshare my full experience at Starz Salon because while things ended on a great note, the beginning was incredibly stressful and disappointing. My original stylist, Emma, had to cancel last minute due to illness, which I completely understood. Since I was heading out of town for vacation and needed my hair done beforehand, the salon rescheduled me for that Saturday with another stylist (whom I won't name out of courtesy). Unfortunately, the appointment went terribly. I was quoted a price and given a timeframe of 11:15 a.m. to 1:15 p.m. for a tone, glaze, and haircut. I ended up being there from 11 a.m. until after 3 p.m. nearly four hours and I never even received the haircut. The total price I paid was much more than originally quoted (even without the haircut) The color process was poorly executed: my hair came out overly ashy, spotty, and completely off from what I requested. The stylist had to re-glaze it, but I was still charged for that re-glaze even though it was correcting her own mistake. I also specifically said I didn't want a full blow-dry just enough to make sure my hair looked okay for my trip but I was still charged for a full 30-minute blow dry I never wanted. Worse, during the service, I told the stylist that my scalp was hurting, and she dismissed it, saying it was probably just "stress." When I got home, my husband noticed visible burn marks on my scalp. That was alarming and honestly made me feel extremely uncomfortable. Then, she told me she wanted to dry my hair before cutting it, which is not standard and made me extremely uncomfortable. At that point, I was so uneasy with the entire experience that I lied and said I had another appointment just to get out of the chair. I left without a haircut and very upset. To the salon's credit, the owner personally reached out to me afterward, apologized, and promised to make it right. Although it couldn't be fixed immediately due to the holiday weekend and my vacation, they followed through... When I returned, Emma (my original stylist) was finally able to see me, and she did an incredible job. She corrected the color beautifully, gave me a deep shampoo treatment, and finally gave me the haircut I'd originally booked. She's professional, kind, and clearly knows what she's doing. I'm not writing this to bash Starz Salon. Mistakes happen but clients should never leave with burns, poor color, or feeling dismissed. That said, it's not about how you start, but how you finish and the salon made sure I was taken care of in the end. Thank you, Emma and the team, for turning it around.

Haircut with Max was excellent. Already booked follow up appointment. Service was excellent. All…read morewere friendly and helpful.

Relaxing, offering a variety of different services to give you a full body treatment of your…read moredesire. I just needed a haircut and style, Katie was great, made me feel very comfortable even at my age . I loved the hair washing station, THAT was even comfy. Moved from Vegas last summer and have been searching for a stylist, have found my place.

Love the result. I was there for 4.5 hrs. The salon owner, Arnie, was very patient and answered all…read moremy questions. I contacted him via FB to ask about the cost and processing time. The cost was so reasonable for me to drive 45 mins to his salon. Everything was perfect.. Definitely come back again.

If you are considering this place for a special updo, I would not recommend it. My daughter has…read morebeen to this salon in the past for a haircut with a female hairstylist and we have been happy with our experience. However, my daughter went in for a prom appt last May and unfortunately and unbeknownst to me, we were given what seemed to be a new and inexperienced Male hairstylist. My daughter showed Sam an example of a half up and half down updo with some soft beach waves. Instead, she received an updo that lacked sheekness and elegance with tight curls. I honestly could have done a much better job and have in the past, but wanted to avoid the stress of doing her hair on such a special occasion. I honestly don't think that any person going to a special event such as the Prom or a Wedding should have to go through the horrific experience we went through on this day. This is my first time writing a negative review, but we were upset that the manager disregarded how upset we were and never received an apology from anyone. This was very upsetting. I understand that like any job it takes time and experience for a hairstylist to become very good. However, shame on them for allowing an inexperienced hairstylist to take on updos on such an important day as the Prom. The receptionist could have mentioned that perhaps he was new. I regret not taking a picture. I had to immediately redo her hair at home in a 30 minute window before pictures were taken. I am not one to post something so negative or hurtful , but I want to save future girls from experiencing what we experienced.

Yesterday was my first time at the salon. I got a much needed wash/haircut/blow dry/style from…read moreMeena. She gave me a major hair transformation and I ABSOLUTELY LOVE IT . The salon has nice ambiance too. If you're looking for a stylist who'll bring the magic I highly recommend Meena @ L'Equipe in Franklin.

Definitely the best hair salon in Franklin. They are very professional have accommodating hours and…read moredo excellent hair. I go to Paige and she took my hair from black to a light brown/blonde in a couple visits while maintaining the integrity of my hair. She is very pleasant and polite and does beautiful work. Highly recommend.

Shannon is amazing! I have long hair with a very slight wave but she gives me layers that…read moreaccentuate the waves and make my hair look thicker. These photos are my what my hair looks like air dried, with a little time in a bun at the end. (I don't use a blow dryer). Thank you Shannon!

I was referred to Catalina for color correction and words alone do not do her justice. She…read morecorrected the brassy yellow that my hair has been for the last 10 years, and restored my hair to what it looked like years ago. I need to add the before and after pictures to show the difference. She's young and already showing talent of a colorist decades older than her. I am beyond grateful to her for what she has done to my hair.

Marinella is a wonderful hairstylist! I am always happy with the cut and color service I get at…read morethis salon.

My experience after getting a Brazilian blowout for my daughter was okay. Looked great for a few…read moreweeks but even after following the directions/upkeep from the stylist, her hair started to frizz out again. We even stop washing her hair as often due to the instructions. Her hair isn't as bad as before but thought it would last longer especially with that expensive price tag. I asked about what products to use, not that I wanted to buy it, but when checking out, I was rang up for the products at full price. I didn't want to make a scene so I just purchased it. Asking shouldn't be an assumption that I wanted to buy. So using their product suggestions and instructions on how to maintain her hair, didn't work out as well as I thought.

The girls are so nice and friendly ,they take there time ,to give you the best result, thank you .read more

Amazing When I…read moredecided to let my natural gray and silver grow in, Jess helped add in highlights to blend the transition line. Even though it's gray, I felt younger and more vibrant. Great team of stylists and assistants in a great salon.

This is the best hair salon ever. so relaxing and everyone is the sweetest there and treats you so…read morewell. I will stick with this salon forever. Angela does the best job every time with getting my blond right and exactly how I want it.

I always love my experience at Willow! Everyone is so kind and welcoming, and they consistently do…read morean amazing job. You can tell they genuinely care, and I always leave feeling so happy with the results. I wouldn't go anywhere else!