Really disappointed in the survey expiring in 24 hours if you do not get the time to take the…read moresurvey on the receipt within 24 hours and you scan it it tells you that you have timed out kind of lame so here I am at yelp Susie is absolutely positively undeniably fantastic . I was screaming from the rooftops. She is extremely friendly, sweet caring, helpful and I must mention that every time she gives me a recommendation I purchase it and keep it because I love it because she's awesome and she always recommends amazing stuff. This store is clean, organize and the new manager Albie is freaking fantastic. He came from Victoria's Secret and I am so glad he got out of there and got into Sephora so I can see him again. I love this location the Salinas branch at Kohl's does not have the variety and brands I need and even if they did, I really like the customer service of the Del Monte shopping center staff I will always be back. I have been coming here for so many years I can't even count and everybody is always so sweet and friendly, but Susie is the epicenter of friendliness. I really hope corporate or management sees this to give them both a pat on the back and definitely tell Susie that people care enough to take time out of their day to find alternate ways to tell people how amazing she is.

0/10 AGAIN !!! this is my second time at this location and nothing has improved . i decided to give…read moreit a second chance but no, their customer service is TERRIBLE ! if you don't like talking to people then don't work in a retail nor a customer service job . the moment i stepped into this store the vibes were horrid . this time i came with my niece in a stroller, this employee (1) gave us the nastiest look and barely moved when i said excuse me . then once we got all our products i browsed with the baby and employee (1) purposely went in front of us and didn't even say excused me, just pushed us out of the aisle even though the aisles are double sided and she could've gone the other way, then employee (2) came up to us "can i help you find anything?" and i asked for a frosted lipstick and she looked at me like i just asked her to give me all her money and shoes ??? then turned away and said into their walkie talkie thing saying "hey team do we know of any frosted lipsticks ?" then turned to me and said no . i said "okay that's fine" and walked away . at the register the employees were looking at us like we were gonna steal all their products and sell them outside or something ?? we spent 100+ there why would we steal ? we don't even look scary so why do these employees think they can judge people for buying makeup at a makeup store ??? absolutely horrified and disgusted at the actions of the employees at this location . nothing changed for the better and nothing ever will .

Love love love the sales person. Very helpful and she make sure that I used all my discounts and…read moreget my free body care that offers on my membership.

I came into the store because of the $4.95 deal knowing what I wanted already, I was greeted at the…read moredoor by a pleasant associate :) I had both my babies with me so I had to be quick lol but what made this visit special was a because the cashier gave her hand sanitizer that she was wearing to my toddler it drew his attention because it was wearing a gingerbread cookie man sleeve :) that was so sweet of her, thank you

Veronica was extremely helpful with answering all my questions. She was super nice and loved how…read moreshe was describing her experiences with specific products. I didn't get the name of the other girl working but she was also very helpful with shampoo recommendations. My favorite store so far!

Kailayah helped me find my bump bar and gave me a sweet wild orange hand cream sample because I…read moreloved it so much. She is the sweetest. Thank you so much if you see this! Wonderful service from both of the ladies in the store.

Super clean store, great customer service best Ross in the area ! Keep up the good work!!read more

Let me start with some good news... I found what I was looking for and even discovered some great…read moreitems at excellent prices. On the other hand, the service at this location was absolutely terrible. The ladies walking around the store were not helpful at all. I arrived quite late, knowing that it was close to closing time. I didn't plan to stay long. There were only a few customers in the store, including myself. I kept hearing an announcement, but I didn't understand it. I thought maybe it was because I had one of my AirPods in my ear, so I took them out to hear the announcement more clearly, only to find out it wasn't me--they weren't speaking English! They were making an announcement in another language. I thought this was really rude and inconsiderate. I don't mind that multiple languages are spoken, but English should definitely be one of them!

I needed a haircut for a business meeting in Monterey ca. I stopped by and ran into Jocelyn, She is…read morevery good and was fast with the haircut, her smile on her face kept me confident with her skills. I reccomend this place for all your haircut needs. Ask for Jocelyn Vasquez. She is the Best of the Best. Michael

We booked a spot on the waitlist and started service within minutes of reaching the first spot in…read moreline which was about 30 minutes. A great value for a trim vs the $110-150 local salons quoted. The value, service and cut did not disappoint. Krista is a great person and stylist!

Do yourself a favor and book an appointment with SARAH!!! Sarah is the personal stylist there and…read moreshe is AMAZING!!!! I had so much fun and she picked out a lot of great pieces. Shes so personable, so knowledgeable, and so talented. Nicole was also there helping and I must say how cool it was to witness such two talented people work together to create such amazing, stylish outfits. They took the time to figure out my style, what I was looking for, what I liked and disliked. Not once did I feel pressured to like or try on a piece that wasn't my style. There was also no feel of being forced to buy anything. I feel so much more confident being able to style my clothes and I cannot wait to schedule my next appointment to bring some new pieces into my wardrobe! Thank you guys!!!!!

Their service was truly amazing. They're value the customer and i appreciate that. I couldn't find…read morethe diffuser I wanted in store, it turns out it was only available online but I needed it pretty quickly for a gift. I decided to stop by anyway to see if they might be able to help. Sherry at the register and the manager were both so kind and helpful. They helped me place the order, arranged the shipping, and even waived the shipping fee, which I really appreciated. Im going to shop at this location only from now on. Thank you so much for your help!

No customer service at all ! I asked two questions to the same person and she was completely rude…read moreboth times ! I know it's the holidays but being rude when I asked a question completely nicely is uncalled for! I will no longer be shopping at this location.

I'm not generally the review type, but I had such a great experience I wanted to say something!…read more The employees at this location were some of the sweetest I had ever encountered. I visited this location twice on my recent vacation, and both times I left feeling satisfied and with a little confidence boost. Unfortunately, I'm bad with names, but I really appreciated the interactions, compliments, and assistance provided by an employee with red hair and micro bangs, another with beautiful long/dark hair, and another with a scene/emo style. All three were such lovely people (with great fashion taste ) The store's selection was refreshing. I feel like it had your standard Hot Topic merchandise, but I saw a lot of items in store that I don't generally see at the locations back home (ie. certain figures, t-shirts, jewelry, etc.), so I ended up splurging a bit. I'm super happy with everything I purchased. Thank you to the three employees I mentioned! You all really made my day

Came in here with the intention of buying a board, wheels and shoes. Clerk refused to check the…read moreprice of these items to verify they were sale items. I don't really understand why it was so hard to price check these items but he never did and turned me off on buying shoes. Nevertheless, and despite this clerk not really wanting to assist me, I tried to pay for the board and wheels at the register. The manager at the register was catty and short with me about gripping my board. She was so unpleasant it turned me off to making the purchase all together. I decided to not buy anything because the customer service was so terrible. I really wanted these items but the whole experience just really turned me off. Even the clerk tried to make fun of the DGK board I was trying to buy. I ended up going to Zumiez's a couple doors to purchase these items as the experience was much friendlier. If the customer service isn't there, I'm not buying it.

I went to Vans and found it to be stocked with all the items I needed. The store clerk was…read morecourteous and helpful.