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    Salon Sarracino

    4.3 (26 reviews)
    Closed • 9:00 am - 4:00 pm

    Services - Salon Sarracino

    Haircut

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    Barely any highlights on top

    Absolutely not! I got my hair done by Lynn a couple months ago. She was so nice to me about my hair and very talkative. I decided to get partial highlights for my birthday. I've always had virgin hair and a lot of hair, as I'm Afro Latina. I didn't know what to expect because I had never gotten my hair done before. I had my friend with me, who has done highlights to her hair before. When all was done my friend looked at me and said it looks weird. I was thinking well it's not dry yet, but it was very yellow and very chunky highlights. Lynn charged me more because of how much hair I had which is understandable. As I got into the car my hair started to dry and I started to cry. My hair was not only yellow, but it was 3 different shades of blonde. and none of the blonde is the color I asked for. My hair looked confusing and almost as if I had done it myself. When I got home and my mom saw my hair she immediately said I want a refund. It was so poorly done. I'm not even sure she used toner in my hair. When my mom called to ask for a refund, Luigi said I can come in and get it fixed. I was okay with that at first, but they wanted me to wait another 3-4 days until they called me back to set an appointment. I have work. I have people I have to look presentable infront in and my birthday was that week. I looked like a joke. My mom waited 3 days for them to call and they never did, so we went to a different salon to get it fixed. We then went to Salon Sarracino the next day to get my refund. When we got there Lynn was standing outside and she was nice at first about giving us our money back. Then she proceeded to become nasty towards my mother and make rude and unnecessary comments. She then got upset with me for not allowing her to fix my hair. why would I allow someone who screwed up my hair to fix it and you can't even do it in a timely manner. My mother works 3 jobs for her hard earn money. They told us they would give us the refund, but i didn't have my card on me, so they said to call when I got it and they would put my card in the system to give me my money. Weeks went by my mother called to make sure, they said it would be in soon. The money never came in, so my mom called our bank Chase and made a claim. Letting them know the situation. They gave us the money back on June 14th. Not the salon, but the bank. Fast toward to today and the bank has now reversed the claim, the Salon knowing they agreed to give us a full refund and knowing they screwed my hair up decided to reverse the claim and take advantage of the fact they allowed us to do it over the phone instead of going in and using my card, it took me 2 more times of going to a different salon to get my hair to one be a decent color and two fix the mess of chunky highlights that Lynn left me with. It is unacceptable that they would reverse my refund. They took advantage of me because I am young and then when an adult (my mother) came to confront them they are disrespectful. These people are unacceptable and what they did is just plain disgusting behavior. 200 dollars may not be a lot for them, but it is for my family. I put trust in them with my hair and they messed it up very badly. even the salon I went to said to go get a refund because you pay for something and if it's unacceptable and not what you paid for get Your money back. Its plain customer service, but on top of that common curtsey. She did a lousy job on my hair and she knows it, which is why she got defensive when my mother started telling her what she did to screw up my hair. as well as telling her the facts another Hairstylist gave us on highlights. They are just petty people and it's not okay. They think they can get away with this because unfortunately we didn't get anything in writing. if I have on piece of advice, it's to run away from this place. especially if you have ethnic hair like I do. They play dirty and its unacceptable behavior.

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    5 months ago

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    11 months ago

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    4 years ago

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    2 years ago

    Clean salon, terrific low maintenance haircut, easy to schedule. I was referred by a friend and I was so pleased with the result.

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    2 years ago

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    6 years ago

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    10 years ago

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    7 years ago

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    10 years ago

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    10 years ago

    I've tried everywhere in Naples and Salon Sarracino is the best! AMAZING blonde color by Lynn and best blow out by Luigi. Highly recommend

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    12 years ago

    Great color and cut...they really listen. I will be back since hair artists are rare.

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    11 years ago

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    Review Highlights - Salon Sarracino

    “But then I found Lynn and Luigi at Salon Sarracino and I need search no more....”

    Mentioned in 18 reviews

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    MassageLuXe

    MassageLuXe

    2.2(62 reviews)
    2.0 mi
    •$$

    First, I am really confused about the low rating on Yelp for this MassageLuxe in Naples, FL. The…read moreGoogle rating is 4.6 and we had a flawless experience today. We had Groupon gifts to use here so Paul got a massage and I got a Seaweed facial. Zoe was my esthetician and she gave me one of the most relaxing facials I can ever remember getting. Her approach is soft and methodical. Paul's masseuse, Damaris, provided a medium to firm muscle massage, exactly what he asked for. Damaris made all efforts to ensure Paul was relaxed and comfortable before, during and after his massage. Both of us also used the hydoluxe bed, which is always a nice treat. The staff out front was friendly, patient and efficient. Sometimes you need a lot of patience dealing with the Groupon gifts, like today. But we got it figured out. We definitely recommend this MassageLuxe location!

    I've been a loyal MassageLuxe member at the Fort Myers location for years and never had an issue…read moreuntil now. I booked five massages for a group as a birthday event at the same location, and confirmed over the phone that everyone was scheduled together. When we showed up, we were told that somehow two of the appointments were moved to a different location without anyone ever telling us. Instead of helping fix the situation, the staff said it counted as a "no call, no show" and charge me for two 90-minute massages plus a $20 transfer fee. We were there on time, at the location we were told to go to this was clearly a scheduling or communication mistake on their end. After being a loyal customer for years, this was extremely disappointing. The lack of accountability and customer service ruined what was supposed to be a relaxing day for our group. Definitely rethinking my membership after this experience.

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    Salon Sarracino - hair - Updated September 2026

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