Oh boy was this a ride!!!! I have so many things to say about this salon. For a treat for Mother's day my sweet mother purchased a mani and pedi for me from the nail tech Jess. Jess is a nice girl but very inexperienced, especially for what my mother paid. My mother wanted to make sure I got exactly what I wanted, last year the same purchase was made but a complete fail with a different salon, and this proved to be a simpler experience. Jess managed to get my mother to over pay for gel acrylics, which they don't even do, but told her they did. My sweet mother doesn't know the correct terminology for these things but they told her to pay a little more and that they would do it..... first mistake. When I called to make the appointment, the owner was extremely rude answering the phone. I spoke to Jess after being handed off to her and wanted to confirm that they did what she had written on the gift certificate as doing. When she finally admitted to not doing gel acrylics and only doing the shellac, a BIG difference, I threatened to contact my mother to let her know. Jess offered to do what she had stated she would do in the beginning which I thought was going to be gel acrylics with a design and matching pedi. Unfortunately that wasn't the case. I honestly don't think she even knew what she was talking about, which is a shame since she overcharged my mother for something they don't even do. So I didn't get the gel acrylics I thought I was getting, instead I was told that it was tacky to do that and too smelly to do in such a tiny shop. And this shop is very very tiny. It was so uncomfortable and small, the door was open which let flies and bugs crawling everywhere. My nails where simply painted and not well, with a poor design. My husband could of done better. THe first thing that I was asked was am I a smoker...... which I was very offended by. I felt like from that point on the entire appointment became less a priority and more about my nails turning yellow. Her conversation was inappropriate in front of other customers and made me extremely uncomfortable. I was told the nail polish would last.... it chipped a day later and never turned yellow., half the design washed off. I sat for two and half hours in a closet basically listening to numerous phone calls from the girls and watching them text. I observed customer after customer walk in to either be rejected by the eyebrow specialist or blown off by the owner who was late. Overall experience was disappointing and upsetting to see my mother spend that kinds of money on something that they don't even do. I was quickly judged for wanting gel acrylics and found their rolling bucket pedi to be extremely unprofessional. I use to pay less to set in a massage chair, a real pedi and mani with gel acrylics designed well, and treated like I matter. The nail tech needs more experience if they are going to charge people that kinds of money to simply paint nails. read more
