I came in on 10/30 for a haircut w/ Julie & partial highlights w/ Bev through a recommendation of a family member. I showed Bev two pictures of what I wanted -balayage style dark & light caramel. I wanted my hair to be painted & not foil highlights. Bev assured me that she could accomplish what I wanted w/ foils. I trusted her & let her continue. She came out w/ only 1 color (bleach) & began highlighting my hair. Again, I thought maybe she would be able to pull pieces out & tone them differently to achieve what I wanted, which was not the case. She toned my hair & brought me over to Julie. Bev let Julie know that I was ready - she looks over at me & says, "I don't have a partial" which made me feel uncomfortable & was frankly unprofessional. I reconfirm that I specifically booked w/ her. A receptionist comes over to me & says, "You're going to be w/ Sarah." & pulls me to a seat. Really? I just told you I specifically booked w/ someone & you don't give me any explanation - you just plop me in someone else's chair? So, I re-explain my situation to the owner, Tabitha, who proceeds to tell me that I didn't book w/ anyone specifically, which is why I can't see Julie - which is incorrect & honestly, a lie. I re-explained that this is my first time at their salon & I specifically booked w/ Julie & Bev, which was confirmed when I walked in. She speaks w/ Julie again to see if she can take me, which she can't, then comes back to me & says that what actually happened is that my highlights took longer - She says I would see Sarah & they wouldn't charge me for an increase in costs because she is a senior stylist. I let her know that I was really disappointed in my experience - that I felt like I was just getting shuffled around. Tabitha apologized & said that I would have a great rest of my appointment. She brought over a free shampoo & conditioner as an apology. This was a nice gesture, but all I wanted was to have my hair done w/ Bev/Julie & get what I asked for, which didn't happen.
I asked for highlights w/ dimension - 2 caramel colors. I got REALLY BLONDE highlights. The color was skunky- dark brown hair w/ really blonde highlights. At this point, I'm on the verge of tears. Sarah brought me to the owner Tabitha & I showed her the pictures, expressed my feelings and they said that it was a just that they didn't tone it long enough - simple fix. I showed the pictures to Bev again & she re-toned it. They dried a portion of my hair to check the color, which was now an ashy blonde. Again, NOTHING like what I wanted. At this point, I did cry. The whole reason that I got highlights is because I didn't want a lot of chemicals on my hair, not touching my roots, because I was 7.5 months pregnant at this time. This was supposed to be a relaxing & enjoyable experience & it was nothing but the opposite. Again, I'm talking to the owner, Tabitha, expressing my frustration, sadness & disappointment over the experience. She listed to me, but honestly, I really felt like she thought I just wasn't going to be happy w/ anything. She tried to say that the photos I was referencing showed warmer base tones & mine was a cooler tone, which would look different. I understand that my hair is not going to look exactly like the picture but it should not be night & day in terms of comparison. Also, if there was ANY hesitation, that this couldn't be done, I should have been told as soon as I sat down. Bev should have pulled out a book & showed me options that were reasonable. But what I wanted WAS reasonable - that's why that didn't happen. Tabitha then suggested I go home & keep it for a few days to see if it grew on me. Really? No! I had already been at the salon for HOURS. All I wanted was to finish this process & be done w/ it. At this point, another stylist, Liz, came over & actually listened to me. I showed her the photos & she agreed that it was nothing like the pictures. This was the only nice and refreshing portion of the day. She took over & toned me (for a 3rd time) & this was when I was comfortable leaving. Was it what I wanted? Absolutely not. But did it look terrible? No, it was fine to leave in. Let me just tell you that at this point, I had been at the salon for 6 HOURS. I got there at 9:30 am & it was now 3:30 pm. I was drained. I went to the front & Tabitha, the owner, checked me out. This is where I am still angry - she charged me for EVERYTHING, despite knowing what I went through & then pulled me aside to let me know that I didn't need to tip Bev because of the challenges. Bottom line, I should NOT have been charged for the color services. Or at least 50% off to pay for the actual materials used. My hair looked nothing like what I wanted it to, I wasted 6 hours in the salon, never even cut by who I booked w/... it was a terrible experience. I will never be back.
Overall, some people love it but go at your own risk. If you don't like what you get - expect to pay the full price no matter what. read more