I used to go to high tech years ago and left after a bad experience. I recently returned because I know that this salon always had good stylists. Well, not this time around. The salon has always been expensive and it still is with it costing close to $100 for a trim. I went in asking just to take just a tiny snip off of the ends to shape the cut since I was trying to grow out my hair to a longer length. I ended up with somewhat of a nicer shape cut- not the best but not the worst either. I didn't have bangs but I ended up with 2 1/2" bangs because the stylist decided to do whatever she wanted to. She moved too fast, talked fast, didn't listen to me and she constantly interrupted me when I tried to speak. When I saw more than a tiny snip of hair being loped off, I told her to stop and said I didn't like the long pieces falling to my lap but she interrupted me and said she needs to cut it to blend it in. She moves too fast and doesn't listen or stop. In a few seconds I had bangs that 2-3", layered from the top of my head all the way down to the bottom of my hair. The other side she didn't touch and I asked her why she cut bangs for me and that I didn't want or ask for bangs, she interrupted me and said it's a side bang and that I needed it done, that it's up to date, in-style and "that's what we are going for, right?" um...no. I'm going for what I asked for and it was simple, just a smidgen off the ends of the layers to shape my existing look. She kept interrupting me over and over again telling me how I have layers so she includes the bangs because it looks better and she has to blend it. It kept going on like this and she over talked and made every excuse and statement she could think of. It will take a long time to grow out... with 1/4"-1/2" a month it will take at least 6 months before I can tuck it behind my ear and another 4 months at the least to get it close to where it was. Before I left, she asked that I call her if I was not happy... wow that was awesome because I called right away to tell her again I was not happy and she kept interrupting me and said it would grow back in a month and to visit her in a weeks for another cut so she can shape it up again and "well, you just have to wait for the bangs to grow out". I asked for a partial refund, half of the cost of the cut, maybe some products and help in showing me how to twist, braid and hide the bangs til they grow out and she just kept interrupting me and talking over me and she had to go because she was busy. I called back asking for the salon owner and never got a call back. Forget this place. If they mess up, it's on you and they won't even help you when given the opportunity to make things right. It's not just about the money, it's about service and providing help when the salon gives a bad cut. It makes so much of a difference to the person receiving the bad cut to get a bit of help, attention and understanding. We are the ones who suffer the consequences of the bad cut and like me, it's going to be for a long time before things are back to normal. It's a horrible way to treat clients who pay top money for services at your salon. Have compassion. Be kind. Be helpful. Be better. read more
