Total rip off. Do not recommend. All they try to do is take your money and not provide you the…read moreadequate amount of service and had the nerve to ask for a $100 tip. Won't be back.

From the owner: Deep massage ,walk on backread more

I had a facial and massage today. I selected the introductory massage and anti-aging facial. I…read morescreenshotted the cost of what the services should be. I got a call last night by Hand & Stone stating I had to provide a credit card and put down a deposit of $50 for each service or give a gift card. I had 2 gift cards that my mom bought for me. They confirmed $119.95 was on 1 card and $40 on the other. Let me first say the services were fabulous! The massage and facial were great. The women that gave the services were professional, friendly and the esthetician was so detailed. The girl who checked me in was so nice! However, they charged me $129.95 for the massage which was supposed to be $79.95. They gave me the introductory massage facial when I scheduled the anti-aging facial and up-charged me $25 for a service. So I had to leave and go to work and couldn't argue the prices. When I checked my receipt, they only took $20 off of my $40 gift-card and charged me $64.95 on my credit card when it should have been $44.95. On top of that, I signed up for the monthly membership and they took a coupon out of my membership to cover today's cost but I gave the two gift cards and paid the $64.95 plus tip. The receipt did not show where the coupon came off. When I called after work to have the receipt explained, I spoke to the manager who could not explain why they took one of my coupons from signing up and why they only took $20 off of my $40 gift card. I literally said I felt taken advantage of. Ashley, the manager, kept telling me it looked correct on her end. That doesn't help the customer. The math was not mathing and she was talking in circles. Instead of losing business, she should have said I'm giving you back a coupon and refunding $20 to your credit card but no, she was willing to lose someone who was willing to be a life customer. I got so frustrated, I canceled the new membership. I already made an appointment for another establishment in Cherry Hill. So I recommend, if you're going to use them, to confirm your service signed up for, the price of each and don't use a gift card or go somewhere else.

I received $130 gift card for my bridal shower, ($20) tip, I got taken like a big idiot!!!!! They…read moreNEVER offered me a list of services , they took it upon themselves to give me a 50min ( not an hour) half asses massageand I was supposed to get hot stone treatment that was overlooked, super unprofessional, my masseuse was nice but not that great and when I brought up about the hot stones he was clueless, they were too busy chatting it up at the front counter to tell my masseuse that I wanted the stones. As I checked out I looked at their list of services , I could have easily gotten a Swedish massage for $70 and a facial but they did what they wanted, really disappointed and needless to SAY I WILL NEVER GO BACK, and it wasn't my first time there, at that location yes ( grant ave) but I never paid so much or had such a crappy experience

Very nice spa and friendly staff. I enjoyed my visit here and would definitely recommend.read more

I just left and I am very disappointed. The massage itself was fine for a 90 minute session at $90,…read morebut the experience ended on a very uncomfortable note. While I was taking money out of my wallet, the therapist was watching the cash in my hand. I intended to leave a $20 tip, but she told me I had to tip $30. I have been coming here on and off for ten years and have never experienced anything like this. It completely overshadowed what should have been a relaxing visit. This was a horrible way to end a decent massage, and I am really disappointed.

I tried this place for the first time and it was by far better service than any others I have tried…read morefor a very reasonable price. The service and abilities were outperforming any other massage establishment I have tried in a while. I'd definitely recommend.

Im really surprised about the negative comments, I've gone twice had great massages never ask for…read moreanything more from me. I didn't do a call ahead. I just walked in and was seen right away. There's not many Masseuse's there. I think there's two if not, just one but I will go back again.

This spa was spotless, with a beautiful interior that its central Rittenhouse Square location…read moredemands. The front desk and merchandise area/store are in the first floor and services are rendered on the second level. I received excellent service from Simone for my facial. Other Staff was pleasant and welcoming, as well. My face was radiant soft and smooth after my service and I appreciate the tailored recommendations for care and products I received. Massages, nail care etc. are also offered, in addition to facials. The services are not cheap, however, you may find the quality and experience to be worth the cost.

Kelly and Geo were incredible and tailored the experience to us. They were nice, accessible and…read moretook great care of us. We love coming here- looking forward to next visit. This is an elite establishment.

Nice. I got a gift certificate for my birthday. It was very relaxing. A bit expensive but free to…read moreme. So thanks kids.

Booked a heated salt stone massage with therapist Bonnie. Upon entering, the spa is bright and…read morepretty modern with lots of products. However, the change, massage, and relaxation rooms were all dated and drab in my opinion. But, it's about the experience. Everyone was friendly, and the massage was absolutely perfect! At 1st, I thought she was a bit too soft, but she gradually built up to the pressure I requested. She was extra attentive to my problem areas, but didn't neglect others. It wasn't rushed at all, and I got my money's worth. Pricing is on par for the experience, and I will definitely return.

For an affordable massage this is it. I come here often and I enjoy it. I always feel great when I…read moreleave. I tip. They work off tips and yes they look at you funny if you don't tip and will ask if you didn't like the massage if you don't tip. The massage is affordable so TIP!! Great vibes, every girl that's given me a massage has been wonderful! I'll continue to come back for my self care.

My daughter treated me to a full body massage, facial and a foot massage for my birthday…read more Originally, I didn't want to go. Especially by myself, so she went with me and we got the couples massage! After I got on the table, the first thing I thought was..." Wow! I really need this in my life!" The facial was heavenly! The body massage was so relaxing, I think I fell asleep for a minute or two! The foot reflexology massage pulled all the kinks out! The atmosphere is very serene and peaceful. Soft music playing in the background helping to relax you. I have no idea why I didn't want to go. I would make a monthly appointment if I could offered it. Loosen Up Foot Spa and Body Massage is located 2865 Holme Ave. on the Holmes Circle Shopping Center. Joe, I think he is the manager was very friendly,making us feel right at home. The young ladies were all very professional and made me feel very relaxed. They are open 7 days a week from 10am - 8:30pm and prefer appointments. I would definitely recommend Loosen Up!

This place is super popular with locals, expect kids even at late evenings, and is much more a…read moresports bar socializing atmosphere- not a serene spa! I can see why it's loved and a great community experience, but it isn't my speed. The facilities all seem to be in good order- cold room, hammam, hot tubs, pools, plunge area, infrared, steam saunas, you DO have it all right here and can stay for ages including BYOB with many groups just drinking and rotating around while relaxing with friends. The atmosphere is cacophony- dozens of signs from different times and different fonts and different warnings plastered on every single surface. Hallways are small and dark. You have slippers and robes and towels easily available and everything you get is well priced. It's simply too loud for my spa preferences. It was odd who was asked to hand over phones to keep behind the front desk and who was not. And the shower in the ladies bathroom IS in bad shape. But I can see why it's hard to find parking during peak times and will be a go to place for many.

, , :…read more I am extremely disappointed with my visit to this establishment. My friends and I arrived well before closing time and were sitting quietly at our table, not causing any disturbance. However, the staff began rushing us to leave significantly earlier than the posted closing hours. They started turning off the lights, stopped the music, and began cleaning right around us. It was clear they wanted us out -- despite the fact that we were still well within the allowed time. When we calmly questioned this and asked for an explanation, instead of engaging in a respectful dialogue, the staff called the police. Let me repeat that: the police were called simply because we were present during business hours and politely asked why we were being pushed out. It was humiliating, absurd, and completely uncalled for. I have rarely seen such blatant disrespect toward paying customers. An establishment that calls the police on well-behaved guests does not deserve even a single star. This kind of behavior by the staff is shameful and shows a complete lack of professionalism. I strongly recommend that management urgently review their service standards and retrain the staff. My friends and I will never return -- and I do not recommend this place to anyone.

Kyle is caring and respectful of boundaries while being nurturing, intuitive and empathetic.read more

Kyle is brilliant in his understanding of touch and how it is intrinsically linked to emotional…read morewholeness and harmony. I have had cuddle sessions with Kyle for years. His safe, affirming affection has helped me to reconnect with myself as a child, and his counsel and coaching has facilitated a lot of healing for me on a deep level. He is a rare find! Thank you, Kyle!