Tig called me at 8:15 am on the Saturday morning of my appointment, which was scheduled for 10 am,…read moreasking me to come in 30 minutes early if I could. Almost didn't answer because I typically don't take calls from numbers I don't recognize, plus it was Saturday morning. This made me feel uneasy as a new client. Already felt like I wasn't a priority. After arriving at 10 am for full highlights and hair cut, it was going well until after foiling my head she put me under a hooded dryer. She left the room, returned to check on me maybe 10 minutes later, then left again and came back. I was reading a book and not watching the time but would guess I was under heat for at least 20 minutes total. The second time she came back, she removed me from the heat, but I wish I listened to my instincts and got up earlier, that I tracked her down to ask what's going on. However, I chose to stay seated and trust this new stylist recommended by a friend who has been going to her for 10 years. The foils were pretty hot, but I didn't want to rock the boat. My usual stylist (who is on maternity leave) never puts me under a dome dryer with a full head of bleach and foils. She lets me process at room temperature with nothing but my own head heat, or strategically hits certain sections with a blow dryer on low heat, which of course takes longer but is safer. Tig even commented that my hair is thick but fine; in hindsight, it was negligent use such heat. Apparently all lighteners contain instructions that say don't combine with heat. Once Tig began brushing, I noticed a lot of blonde hair on her fingers and in the comb. I asked if that was normal and she said yes, normal shedding. However, it was not normal shedding, and I have significant damage to my hair. My hair is dull and thinner on the ends as my braid is skinnier than before, even after getting my ends trimmed (should be the opposite). She wanted to flat iron because I was a frizzy mess, and I said please don't, as I could already tell it was looking bad. My usual lady only ever gently uses a hair dryer and round brush, producing awesome results. The framing hairs at the front of my part are most damaged (I remember that foil above my forehead feeling super hot under the dryer). The blonde hairs are short and spiky at my part. Money pieces fried off. And it's not just a few hairs, it's chunks right at the front that can't be hidden. I've been getting my hair professionally done for a long time so it's been 13+ years since my hair has been this badly damaged by overprocessing. Tig seems like a lovely lady, yet she was very rushed with me. I was just a transaction, and I wish I canceled my appointment when she called asking me to come in early because in my gut that didn't feel right, and now my long, beautiful, curly hair that I've invested considerable time and money in to maintain with highlights/balyage is scorched. She said she had two appointments after me which explains why she wanted me to come in early at the last minute and why she torched my hair instead of lifting it slowly without excessive heat. In her haste she also bleached over hairs she should've separated out, contributing to further damage (a technique I know, again, from my regular stylist). For context, I was in and out in 3.5 hours. My usual gal takes ~5.5 hours. Those two additional hours are so worth it to not destroy a client's hair, at least if you're a professional. I texted Tig when I got home as her next client was waiting. I also called the salon, and while I'm grateful Tig called back a few hours later, she was pretty defensive. Said she's being doing hair for a long time and always puts people under the hooded dryer. That she will send bonding product (lol) or a partial refund. An experienced stylist exercising care and prudence doesn't commit these kinds of errors. A full refund is the only way to make this right and why I'm leaving a long review. I've been shown enough disregard and am not available for more back-and-forth calls. Tig ought to try taking accountability for overbooking herself and rushing a new client appointment. Nothing will fix my crown but at least a year and seeing my reliable stylist who doesn't burn off my hair.
