Due to Covid, I've put off a lot of my normal self-maintenance. I finally decided to take a leap of faith and get my hair done. I wanted to do something fresh and new to my hair, so I researched Glastonbury salons and the services offered. Reading all reviews on social media outlets, Salon 22 was the one. I'm let down, but more so sad of the investment of my time and money. My entire experience wasn't all negative and I want to break it down.
Positives: The interior of the salon was clean and all of the staff practiced great infection control/safety measures. My stylist was always very pleasant and I really enjoyed our conversations. The biggest positive was the response to my concern that my hair was not what I initially wanted after being charged twice for each visit. After leaving the salon and feeling defeated, I decided to call and speak to the Salon Coordinator. Jennifer, the Salon Coordinator was very professional and expressed genuine concern of how I was feeling. She offered to speak to the owner and my stylist about my concerns and have someone get back to me.
Negative: My stylist didn't listen or acknowledge what I wanted to do with my hair. During our phone conversation after my second visit, she admitted that she should have been more upfront with me about not being able to accomplish what I wanted. I would have rather have her be honest with me than have me go through the process I did. She really danced around the fact that my hair color wouldn't come out the way I wanted. To be fair, I have dark brown hair and wanted to an ash brown/blonde. My first application of balayage wasn't what I wanted, but I liked it. I was charged for a "full head" of balayage my first visit and a "partial" balayage my second visit. I left my second visit feeling ugly and defeated. My color looked cheap and didn't represent what I wanted in the slightest. My third visit, which was provided at no cost basically was a glaze/toner application. I showed my stylist, again a picture of what I considered to be more of a doable color. I was at an orangey/golden blonde at my ends and more red towards my roots. At the end of it all, walked out with a dark brown with some red streaks.
At the end of it all, I felt like it was a sick joke. I left my third and final visit feeling better than I did previously. I still felt defeated and worse about myself than when I started. I feel like if I spent an additional couple of hundred dollars there, I still wouldn't have gotten what I wanted. If I had gotten what I wanted or relatively close, then I would have justified the hundreds of dollars I spent.
Edit: Per the response of Suzann, the owner- I am saddened. My stylist was great and is talented, her work shows on her other clients. In my instance, it didn't. My third visit would not have been an option if I had not made that outreach. The lack of concern and response from the owner is poor. I commend all the efforts made by my stylist and Jennifer. It is clearly indicated in the response. read more