When I got there, I felt lost because I didn't know what I was gonna buy since I was trying to stay in a budget but the employee Connie helped out by understanding my budget and recommended me a great product!!! She was super nice and helpful she knew exactly what she was selling and I loved that because we connected well. I will definitely be going back soon! read more

Sally Beauty - Hair mask - Cosmetics & Beauty Supply Near Me - Riverside, California

Very good customer service! I'll be coming back. I came here yesterday and the two ladies answered my questions and helped me

So I came here to use a email coupon I received for $5 off of $25 or more. I spent a great deal in the store trying to decide what items to get so it would come up to $25, or maybe slightly over. So after making my decision, I find 5 items that totaled $27 and some change. I go to the register and tell the cashier that I am using a coupon and I show it to her. After ringing the items up, she asks for the code, and I give it to her, and the $5 off coupon appears on the screen. Before my total appeared on the screen, I'm guessing she did something wrong, because she seemed frustrated and was acting as though something was wrong, but didnt say anything to me about it. So I see my total appear, and its $26.71, I thought that was still a few dollars high, considering I used my coupon, but I figured that maybe it was the tax, because she didnt tell me the coupon didnt take, and I did see it on the screen. Well like I stated, she made a mistake somewhere, and instead on taking off my coupon again, she took off a item that cost $2.49 (see pic of receipt). I know that me losing out on $2.51 may not seem like a lot to some, but if I go to use something specifically, thats what I expect to do. Don't cheat me out on money I could have saved, because of a mistake you made. Simple communication and admittance to her mistake, could have avoided this 1-star review. read more

Sally Beauty - The "savings" receipt in question - Cosmetics & Beauty Supply Near Me - Riverside, California

Every couple of weeks or months that I decide to change up my hair, there are new employees. Employees are always changing and never last. I think it has to do with the unsafe area, or just bad management. Most of them don't give good advice, and they seem to be down your throat thinking bothering you every 5 minutes is good customer service. FYI, if you're coming here for Loreal effasol color remover, don't bother. They won't sell to you unless you're a licensed hair tech. I find that ridiculous considering color remover is the same as bleach yet you don't need a license to buy bleach. Just go to the one off Magnolia instead. read more

Pretty disappointed to be sitting outside of the Sally's at 4:45 and is already closed! White gates are closed and front door is locked and no associate upfront. I'm sure this was done on purpose so that they could leave early and not be open to be there for paying customers! read more

Sally Beauty - The snapshot even says it closes in seven minutes I waited outside the door and also called with no answer. All the lights are on though! - Cosmetics & Beauty Supply Near Me - Riverside, California

This place is not bad. It may be located in a sketchy area but the store is just like any other Sally's. They have all the essentials. And I don't think it's over priced. Their prices are pretty reasonable and plus, you get what you pay for (they have good quality products). I think they have great hair dye products but their makeup collection is obviously not going to be made up of Mac/benefit products. But if you want manic panic or other dyes they have them! If you shop here often I'd advise you to sign up for membership, it's like $5 and you get discounts. The workers here are pretty friendly and helpful. I've never experienced an issue with any of them. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Riverside, California

See all

Zero stars if I could , I came into this location in June of 2020 because I needed a toner , sales girl told me no I needed something totally different so being that she is an employee of Sally's I would trust her advice and do as she instructed. My hair which went to my waist is now above my shoulders as it has all fallen out and is completely damaged from her advice . Customer service could care less and offered me free packs of conditioner when I come in with my remaining unused products purchased from Sally's . Screw you , I want my hair back so I'll be bringing back your products and all my hair that has fallen out and I will get some retribution even if I have to walk around in the street with a sign saying Sally's made my hair fall out read more

Came here last week with my mom and sister to buy hair dye. While we were looking for the right color the Sally's employee came over to where my mom and I were looking. She was helping another girl with something. Apparently what she needed to point out was next to where we were standing. Instead of saying excuse me she simply gets in front of my mom and completely blocks her view. She then turns her back to us and continues her conversation with the girl. I was really pissed off because that was extremely rude. To top things off, when we walked out my sister told me that she gave me a dirty look. Didn't greet us, almost pushed us out of her way, and gave dirty looks. This place definitely needs to improve their customer service skills asap! read more

Sally's is the best everyone is always so helpful. I save a ton doing my hair myself. I was sad when one of the Sally's closed in our town. I hope this one stays open. read more

I did arrive within 10 minutes of closing. One girl was on speakerphone talking extremely loud to whomever she was calling. None of it was work related. Extremely unprofessional. Then in the middle of my transaction, the same girl on speaker phone went to gossip with the other coworker and tried to cash her out while she was helping me ! The girl cashing me out also did not ask me about the Sally's credit card and when the screen on the card reader asked me if I wanted to use my Sally's card to get 2x the points, the cashier told me to "just put no" as I was still reading ! I have never had such a horrible experience at a Sally's before. Each time has been an amazing experience. I asked if I can have the name of the girl who helped me and the girl on speaker phone was tapping her foot and standing behind me. So unprofessional and it made me feel completely unwanted. She then proceeds to stand by the door as if I have to hurry out when they were the ones taking up more time during my transaction trying to discount one another's products. She proceeds to tap on the glass door as I was about to grab another item I needed. I asked if one of them were the manager and they said no and the one on speakerphone rolled her eyes at me. The girls both seemed shorter than 5'4 (that's my height) one was wearing a blue shirt and the other a white shirt. I am extremely displeased with this entire experience. read more

My daughter's highlights needed to be toned. After researching how to tone highlights, I went to Sally's Beauty to purchase a toner. I asked for more advice from employee, she told me what to purchase. Unfortunately the developer suggested was a level too high and turned my daughters hair orangish red. It was a disaster. Do not get advice from employees at this store! I am not sure what qualification these employees have to be able to advise costumers. read more

I am not one to shop at hair or beauty based shops too often . Because I find it to be a bit to overpriced , but this was an emergency and I needed hairspray for my curls lol . I walked in and was not greeted but stared and frowned upon like I was a dog that peed the carpet or something . I found what I came for and a brush since they were on sale . The sales associate took much longer then she needed to when it came to actually ringing up my items . 7-8 minutes for a mini hair spray and a hair brush ... You got to be kidding me ?! At this point I just wanted my items and leave . $10.00 for what I got was a rip off but I really needed the items so I couldn't care less at that point . I do admit for the items I bought it is WAY over priced . Definitely not worth going to any of these places . Go to Rite Aid , cheaper and nicer then any of these beauty snob places . read more

Astonishing group of employees here. After a rough day at work. Wanted to pamper myself here. They brighten my day and helped me get all of the products I was looking for. Especially my tiny tiny straighter!! Big thanks to Socorro!! I hope I spelt that right. Lol She was so kind and helpful. Riverside sallys best in the IE. I go to redlands and they all seem so depressed to work there read more

Had to cut off my hair because of these people ! I asked about a product that would remove my temporary hair color and the girl suggested one as "the most popular best seller" and that it's "works really good". I asked if it would bleach my hair, "no it will just remove the color as long as it's a temporary hair dye". So I bought it, used it, BLEACHED MY ROOTS AND I STILL HAD BLUE ENDS which is the only thing I was trying to remove . So I come back the next day, same girl is there along with another girl . I say, "hi do you remember me ?" She says yes, I said, "so that stuff won't bleach my hair right?" She said no, I pull off my hair and say "so why did this happen to my hair then ?" . Her response, "I don't know that's weird, that's never happened before". The other girl next to her says "that's the worst product, it sucks, I never recommend that one" !!!!!!!!! Like what !? Are you kidding me !? She then tries to tell me I can either bleach my hair all one color, or dye it a color that I didn't want ! How is that a solution !? So I said no I don't want anything and left . I returned everything and got my money back . The product completely damaged my hair to the point where I can't even run a brush or my fingers through it now ! I had to get a haircut to at least get SOME of the dead hair off my head ! I also had to waste a bunch of money on hair vitamins, conditioner, oil, hair masks . All because nobody is knowledgeable in this store ! Hire people who know what they're talking about . I was direct messaging with someone from Sally's on twitter and they tried to offer me a refund which I already got and I said "that doesn't repair my hair, I deserved my money back anyway" and then they tried to offer me a 20% coupon to buy conditioner or more hair dye . Like wtf ? I already purchased hair conditioner and all that from another store . I'm not gonna give your company more of my money because of something you told me to buy that ruined my hair . I should have been given repairing products for free because of this BS . It took me 4 months to grow my hair the length it was at and now is short and dead . I've always heard that the girls at Sally's don't know what the hell they're talking about, guess I learned the hard way . read more

What an awesome store to come too. The young lady that helped me out tonight was fantastic in helping select a great hair color to cover my grays. read more

So knowledgeable in helping me find the right color and what I needed as well as information on the extensions I was purchasing and putting in... Fantastic employees... greeted with a smile and even after I left when I called with a question... She remembered who I was and helped me out further. read more

Would give 0 stars if I could! Just walked in here to buy some shampoo and conditioner for my new blonde hair and I left with nothing. The workers here are extremely rude and not friendly. I was in the aisle browsing the different products to find what I needed, and one of the coworkers walked right past me, not asking if I needed help or saying excuse me. Never going here again. read more

GOD, this place is ridiculously overpriced. I'm drafting a review as I'm standing in the slowest line I have ever had to wait in to buy anything. And why is it so cramped in here? I would really hate to be in this place during an earthquake. read more

I've never seen such horrible customer service anywhere. My first visit I walked in and while I was looking for hair dye the girls in the store were shouting to each other across the store talking about sexual things. I went a second time looking for extentions I decided to ask an employee over so she could help me find the right ones. She seemed as if I bothered her and like she didn't even want to help me. In the end she told me I should just go to the swap meet near by and said I would find some there and continued her conversation with another employee. I can't believe there hasn't been a change in this store. SMH read more

I've been here a couple times n it's just like any Sally's except for the employees. The girl that is always in the back is so helpful all the time when I go in she is the black girl. I wish I would of remembered her name but she is awesome. Always with a smile on her face. But the Latin girl in the front she always gives me dirty looks and just is always staring at my makeup like she is judging it or if she wants to ask what I used. But anyways this is the closes one to me so next time I see her staring hard at me I'm going to ask her what's up lol read more

Scary area. which would MAYBE explain why the worker was on my butt from the time i got in. she was trying to be sneaky by "arranging" other items in my isle every once in a while, but man was i uncomfortable here! I ended up leaving without buying anything from the sheer pressure lol I don't think ill be returning. as for the facility it was okay, spacious and clean, im sure its from the lack of costumers then anything else. read more

I actually LOVEEEE Sally's but I was VERY disappointed with this location and their customer service I received. I have visited twice. The same girl helped me as well. The first time I gave her the benefit of the doubt but the second time, I decided I did not want to come to this location again. The girl that was working was not friendly, did not smile and when I asked her a question she seemed very annoyed. I asked her about a product ( the mini waver, and if it was more of a crimp or a deeper wave) she said that "it crimps your hair." I decided to go with my own judgment of the product and was happy that I did. It was in fact a deep waver and gave the results I explained that I wanted...more of a wave and not a crimp. This Sally's needs to review the employee's and make sure they are doing their job and not detouring customers away because of their attitude. I would have not decided to write a negative review if this wasn't the second time I dealt with her. I do not remember her name unfortunately but she did have dark hair that was long, she was around her early 20's, and about 5'6. read more