I was a devoted fan of Sally's for about 18 years, when I'd discovered it after buying my home nearby. I was always thrilled to go in at a moment's notice and find whatever I needed, in the company of a sweet, multi-racial and fabulously knowledgeable team. As I tend to buy 'in bulk', I would buy several of my favorite products (i.e. lots of revenue) for curly hair, and return when my supplies ran low. As ever, I went to my favorite shop to buy several bottles of neutralizing shampoo, only to find the place being haphazardly stocked by a manager without a clue re: anything. As I led her to the empty spot where the Revlon products had always been she first tried to sell me a completely inappropriate product and, only after I'd explained what the product was for, finally looked annoyed and said " No, we don't have anything for ethnic hair."
Who knew that I'd been hallucinating all of these years-or that my hair was 'ethnic'? Assuming that she'd been committed by now, I dropped by a few weeks ago to find a bunch of demoralized- looking people who had no more of a clue than the new manager, or whatever she was.
So, after all of these years, I have to take my money and good will to Cambridge, where Venus Supply cares for ALL HAIR. Yikes. The original insult occurred last winter but, as a Customer Service professional who travels the country helping organizations 'get it right', I'm still so steamed by that remarkably unprofessional -and incorrect- remark that i had to say something. read more