I purchased Better Natured hair color from Sally's Beauty
Sally's Beauty had (and still has) a "Buy two, get one free" deal going. I purchased 4 to get 2 free. I didn't get the 2 free colors. I called them and I sent an email.
I talked to Grace, who said that they don't have the deal anymore. Then she changed her lie and said that they reduced the price when they charged me. Then she changed the story again and said that I had to purchase 3 to get one free.
Sally's Beauty email:
"Thank you for reaching out to us. We apologize for any confusion caused regarding the promotion. However, please be advised that when you bought 4 items only, the system won't automatically add the 2 for free. Buy 2 get 1 free requires customers to add 3 to the cart t qualify for 1 free item. So if you wanted to get free 2 items, initially, you have to add 6 items in total so that the 2 items are free of charge."
Just for clarification, I purchased 4. So if this is true, then I should have gotten 1 for free. However, Sally's Beauty's customer service is lying and engaging in false advertising. "False advertising involves using misleading or deceptive statements in promotional materials to induce consumers to purchase a product or service. It misrepresents the product, service, or company, often exaggerating benefits or minimizing risks. This can range from outright lies to omitting important information, and is illegal in many jurisdictions".
I reported them to the Federal Trade Commission. read more