Great beauty supply has everything you need as well as great customer service!!!…read moreEverything from hair to hair care and accessories.

Very clean and brightly lit store. The staff is very friendly, and they have a nice supply of…read moreproducts. Wonderful addition to the sparse beauty supply store selection in Clermont. Would def shop again.

Helpful associates, clean, well stocked, no line, what more could you ask for? Shay helped me find…read morethe perfect color. This store sells to SALON PROFESSIONALS ONLY. You must be licensed to shop here.

This is not my favorite Sephora. They do not carry hair care products and on almost every shopping…read moreoccasion they were not fully stocked. I do not visit this location often because of the hassle of having low inventory. It never fails that when an item is out of stock they suggest that you purchase the items online. This has never happened at the other Sephora stores that I shop at. I appreciate the option of online purchasing but like I dislike having to piecemeal my purchasing experience. It's easier to stay home and make all of my purchases online. In addition to maintaining a low inventory of popular items this store is tiny. From the outside it seems fine but walking in It feels like a tight space. Since I had difficulty with a stroller I can assume that it might be very difficult for a wheelchair to maneuver around. I had to backtrack and reroute myself to get to some of the merchandise that I wanted to see. The employees are not as friendly and do not come across as having the same customer service training as you would expect from a Sephora.

This Sephora was great when they first opened. The staff back then was incredibly helpful and…read morenon-judgmental, particularly the guy who worked there for a few years. Now, meh. Staff just walks away if you ask a question and they don't have the product or don't know the answer instead of offering an alternate solution. I I stopped in quickly a couple of weeks ago after running errands and doing housework. I wasn't all glammed up--no makeup, hair not done, wearing shorts and a t-shirt and flip-flops. I was completely ignored for about five minutes until I walked up to the one girl to ask for assistance. She looked me up and down like I was asking for the crown jewels and practically rolled her eyes at me as she told me they don't carry what I was looking for and walked away. I was obviously not worthy of her time. I ended up buying a substitute product, and when my account came up showing several thousand Beauty Insider points, all of a sudden she couldn't do enough for me. Too little, too late sweetheart. I don't like judgmental people, and she was as bad as they come. The entire time I was there the manager was off to the side of the store having a personal conversation with someone and completely ignoring the customers in the store. Unfortunately I have found that in most Sephora stores they don't give you the time of day unless you are either glammed out with 18 pounds of make up as you walk through the door, or a friend of someone that works there, so I do the majority of my Sephora shopping online these days. When the brick and mortar stores close because everyone is shopping on line, they will have no one to blame but themselves.

My family and I had a very disappointing experience at JCPenney. We were being checked out by an…read moreemployee named Marilyn when the register/gift card machine stopped working. Instead of handling the situation professionally, she became angry, started yelling, and repeatedly banged on the machine. She then stopped helping us, leaving the manager to step in and resolve the issue. The machine had already taken our $17 gift card when it crashed. Although we eventually received a replacement gift card, the process took far longer than it should have. It was a simple issue that became unnecessarily frustrating because of the poor customer service and lack of urgency. We also felt that we were treated differently because of our race, which made the experience even more upsetting. Overall, Marilyn's behavior was unprofessional, disrespectful, and unacceptable. I expect better customer service from JCPenney, and I hope management addresses this so other customers are treated with the respect they deserve.

I specifically came in here, looking for some of the Disney enchanted jewelry that they carry…read more Well, they didn't have the piece I was looking for. They did have another ring that I was interested in. After standing by the case for about seven minutes, my husband became over and asked if anybody had been over to help me yet when I said no he went over to wear three employees that had JCPenney name tags on. We're standing and talking and asked if there's anybody working in that section. They proceeded to look at him as if they had never heard anybody speak to them and then looked at me and told him oh well somebody will be with you soon. And then I'm meeting that went back to their conversation. At that point, we chose to just leave because clearly they were not interested in selling any of the jewelry that they had there. Horrible customer service

I tried to pick up a gift that someone got for me but because I didn't have the phone number I…read morecouldn't get it even though I gave her a name and she pulled the order up.

Very disappointed by the Disney launch both online and in store they didn't make enough of the…read morecandle holders: Cinderella Carriage , Disney Castle hand sanitizer holders, plug-in"s etc for the demand ,and Bath and body needs to limit one to a customer because of resellers it's ridiculous what they are re-saleing these products $200-$700 dollars.

I am visiting and stopped in the store today to pick up a few items. I watched some of the sales…read moreassociates greet and assist customers but not me. The store was not crowded. I saw a sales associate from the corner of my eye watch me struggle to pick foundation for about 15 seconds at the corner of the aisle, but she never approached. Eventually, I had to ask for help looking for eyeliner. I will not be back. It is important to treat everyone the same as much as possible.

They expanded the Sephora store. It feels so much bigger and seems to have a larger inventory of…read moreitems. Everything was organized and very clean. There was one sales associate working while I was there and she was very personable. She immediately asked if I needed help finding anything and when asked looked for additional stock for me. I was very excited to see k18 stocked in the store. It is so popular that it's been difficult to find. I was able to pick a starter kit as a gift and a replace what I needed.