This is a tough review for me to leave but I feel it's necessary. And yes, I did contact the business owner directly before posting this. But my experience was so troubling, I feel others need to be aware so it doesn't happen to someone else.
I went to Glam Nash (who came highly recommended for her speciality with vivid hair color) to have my hair dyed on May 19th, she did a pink balayage and I was very happy with it when it was finished. I purchased color safe shampoo and conditioner from her, and after only one wash with those products, one section in the front faded quite a bit, but only that one section, the rest still looked fine. The section that faded was the very last section she dyed so I just figured it probably didn't have long enough to process. She told me I would get several months out of my color, so when I noticed that one front section fading and so quickly, I contacted her right away and she told me to come back in to have it touched up. The day I went back for her to touch it up, (yesterday, June 9th) she used a different product and different color (which I didn't realize until after the fact). I don't know anything at all about hair and since she's the professional, I trusted her, at the time I had no reason not to. Although I didn't feel it was right to be charged for a touch up after so little time, I understood she had to cover her costs, so I obliged. When she was finished, I did verbalize that it was darker than before and that it had colored all of my hair, it was no longer a balayage. I also did verbalize that I didn't really love the top, it was high up close to my roots but not blended well, but she brushed off my concerns and assured me the darkness of the color would fade to the pink from before, and that after a couple of washes it would look fine. I didn't realize until I got home that she never gave me a mirror to show me the back, and if she had there is no way in the world I would have left, but she COULD see it and when I got home and saw how bad it was, I realized why she didn't show me. I am extremely upset that she let me leave looking like this, she saw it, she had to know it looked terrible. Once I got home and started looking at it with a mirror, I noticed how uneven it was, you can literally see the blunt brush strokes up at the very top. The application is extremely sloppy and patchy in places. I have since washed my hair with clarifying shampoo multiple times, hoping it would fade like she said it would, but it has not, because when she touched it up she used a permanent hair dye that lifted the color of all my hair, not just what she had lightened previously. I will note in this review that she did tell me she processed a full refund that will take 2-5 days from now for me to receive, and I do appreciate that. However it is still going to cost hundreds of dollars (much more than I paid her/am being refunded) to have this corrected by someone else, and it will likely also take several days to do it. And in addition to that, all of the chemicals and processing it will take to correct this will take a damaging toll on my hair. So for this reason I feel it is important to share this review of my experience. She saw what my hair looked like when she was finished and let me leave looking like this. I spent so much money and time having this done and now I have to spend even more to have it fixed, so I feel my experience needs to be shared so that anyone considering using her service can be aware and informed when making their decision.
I am attaching photos for reference. The first is the day it was done, I was very happy. The 2nd shows the fading of the front section after only one wash. The last photos are after the "touch up". read more