My family and I had a very disappointing experience at JCPenney. We were being checked out by an employee named Marilyn when the register/gift card machine stopped working. Instead of handling the situation professionally, she became angry, started yelling, and repeatedly banged on the machine. She then stopped helping us, leaving the manager to step in and resolve the issue. The machine had already taken our $17 gift card when it crashed. Although we eventually received a replacement gift card, the process took far longer than it should have. It was a simple issue that became unnecessarily frustrating because of the poor customer service and lack of urgency. We also felt that we were treated differently because of our race, which made the experience even more upsetting. Overall, Marilyn's behavior was unprofessional, disrespectful, and unacceptable. I expect better customer service from JCPenney, and I hope management addresses this so other customers are treated with the respect they deserve. read more

JCPenney - THIS IS THE RUDE LADY! - Department Stores Near Me - Clermont, Florida

I specifically came in here, looking for some of the Disney enchanted jewelry that they carry. Well, they didn't have the piece I was looking for. They did have another ring that I was interested in. After standing by the case for about seven minutes, my husband became over and asked if anybody had been over to help me yet when I said no he went over to wear three employees that had JCPenney name tags on. We're standing and talking and asked if there's anybody working in that section. They proceeded to look at him as if they had never heard anybody speak to them and then looked at me and told him oh well somebody will be with you soon. And then I'm meeting that went back to their conversation. At that point, we chose to just leave because clearly they were not interested in selling any of the jewelry that they had there. Horrible customer service read more

I, honestly, never had a problem with this JC Penny. I've always been assisted and never left upset or anything. I decided to leave a review this time around because of Valerie! A couple of weeks ago, I stopped in to shop for pants but my husband went into the fragance section (what used to be Sephora) as we were looking for our fragance. We had no intention of shopping fragance but Val just made us feel so welcomed and relaxed, asked for our input and opinions, like she really wanted to get to know us. She even went above and beyond to look for a certain fragrance size even though her coworker said she already stocked up and she ended up finding it! Excellent customer service! She even sorted out so many gifts with purchase to select the one that contended our hearts lol. She was just amazing and pleasant to be with. Honestly, that's the first time I ever felt like that at a JC Penny. read more

Everything and everyone that works there maybe BANKRUPTCY would help to revamp the entire company. You don't even deserve a one star after what you put an elderly man through. With all the lies! I was being passed from person to person on the phone. So everyone is a supervisor? On Thursday, October 23 I made an online order for a sale item. On Friday October 24, my elderly husband went to pick up the order. The order was in someone else's name and I called the store. I spoke to Jasmine and was promised that my order was there and it would be held as long as we needed it. On Saturday, October 25 my husband returned to the store only to be told that the woman's bag that we had was given to the other woman by the name of Caroline. Now we've wasted gas going back-and-forth to the store and all I was told was that I would get the order shipped free of charge after the other woman returned the items meant for my husband or I would have to get a refund. Which means I would lose out on the promotion and disappoint my husband on a surprise gift. No wonder why JCPenney stores are declining while other stores like Kohl's and Walmart are thriving with full parking lots. I feel again that I was lied to, and that some type of ageism has occurred because no one cared about him and his order all they cared about was getting back the incorrect order. Also the incorrect order I received had four pair of XXL bottoms in the bag when I ordered large (L). How could those two sizes be confused? There is so much more that took place and not enough space to write. Waiting now. read more

JC Penney has changed their style of clothing back to the way it used to be. No more of the entire store being filled with contemporary styles that were totally unappealing. Clothing also seems to be of a better quality. Customer service is always outstanding! All employees go out of their way to speak and greet you. Check out, returns and exchanges are very easy to find in the store. I wish there were more stores and that they change their opening hours from 11am to either 9 or 10am! read more

For a big box store these guys do a good job of providing a good shopping experience. All of the major departments (men, women, children and home department) well well stocked and placed in a way which makes sense. Each section had plenty of people to provide assistance. The best part of the experience was the checkout area which had plenty of people on the cashiers as they lined us up with plenty of distance between each other. read more

JCPenney - Department Stores Near Me - Clermont, Florida

More help at the checkout registers and on the sales floor. Also the employees could be more friendly

Just your average J.C. Penney. Almost always a sale going on. I can usually find what little I need.

Terrible! It was my first time returning an order and the lady at the return desk was super sweet! She helped me with my sandals and it was a quick process. I had some jewelry to return and I had to go to the fine jewelry desk. It was quite a wait before being attended but that wasn't the issue. I was attended by an associate named Sheila, and she instantly profiled me. She looked at me up and down before assisting me, and immediately said I was returning a lot of jewelry. I was returning 2 chains and pendants as they were gifts, and she insisted again I was returning too much jewelry. I didn't understand why she was being petty with it, but she was. She then brought in the manager and started questioning why I was returning it all, and asked why some looked different than the images. Then she would question why 2 pendants came in 2 different boxes, as if I was the one that packaged the order. The whole interrogation felt super uncomfortable for me, it was just some early Christmas shopping I was doing. :( And the manager Alex was super sweet and refunded the whole thing for me. She did absolutely nothing to help me, only worsened the process greatly. She didn't even thank me or said "Have a good day", she just handed me my return receipt and said "here you go". Next time I'll just return the items through mail :( I do not recommend Sheila for the business! read more

One of the things I don't recommend people buying is the IZOD Boys shorts. The material fades after two washes, is garbage and it even breaks. The other item is the COOKS Iron 3 piece set pan. After only ones use, the pan broke while I was cooking. Complete and utter garbage! If you need good pans, buy it somewhere else. I immediately returned them. read more

JCPenney - Department Stores Near Me - Clermont, Florida

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This is a nice department store that has everything that every other department store has. It is well lit and CLEAN. I find that you can spend hours in this store because the selections are endless. New designs and sales often occur and they also have points card, Sephora and salon in the store. It is worth it. read more

This place is the absolute worst! My mom was very thoughtful and bought me some clothes online and had surprised me by having them delivered. Gotta love my mom she didn't realize one of the shirts she had ordered was actually see through! I walked in and stood in line for over 10 minutes, my friend was waiting in the car so I know how long it was. I was standing in the exact same place I had the last time I had come to return an item. It was finally my turn and the woman refused to help me! She said I was in the wrong place anything to do with JCP.com had to be handled at the desk in home goods. She was less then sympathetic that I had been waiting. I left and returned the items at the store at Posner Park instead they helped me right away and were nice. Three cashiers and a line of 15+ and it's not holiday shop in yet, get it together JC!! read more

JCPenney - Please note this says the desk takes care of pickups not returns and this line is ridiculous for non holiday shopping! - Department Stores Near Me - Clermont, Florida

Only come to this JC Penney because it has Sephora inside. Not all the Penneys has it; so this makes this one special to us. Oh right... Why do I need a Sephora?? I don't but my wife gets her makeup from there. So, I guess I do. Very pleasant this day. They said, Mrs. R, you have a birthday coming up. Here is your free gift. Super nice service and they had what I needed in-stock. read more

Do not go to salon to get hair cut! Mine was down to below shoulders and told still wanted to be-able to put in piny tail! Its now mostly chopped above my ears with a few long pieces to shoulder ! Will take me awhile to get grown out to half way fix! Lady was nice but scalped me! read more

I will never visit this JCPenny ever again, I live in this area and I rather go to a different location. This will be the last time I make an appointment for the salon, and since the salon is inside JcPenny I will NOT shop at that store nor Sephora. Each time I make an appointment either I have to leave because the hairdresser is too busy, made another appointment I also had to leave because wrong hairdresser was assigned to me, she was also busy had to leave. Made another appointment the lady was not able to work with my hair she was new. I also had to leave. I rather drive to my favorite JCPenny and be treated with respect. read more

Lines for 20-30 minutes. Staff who don't know how to apply coupons. General disarray. Total lack of management team anywhere in the store. Does anyone at this company care about their customers? read more

This is the worst JCPenney ever! I waited for thirty minutes behind one person at the service desk! I'll never shop at this location again!

This JCPenney seems to be going downhill quick. I haven't visited this store in a long time due to really bad costumer service, being very unorganized and very messy. I only went back to this store to make a return of a gift that my daughter had multiple of. I was even less impressed this time. I tried to get a staff to answer a question I had, but it almost seemed as if when they saw me trying to get there attention they would walk in the other direction. So I ended up standing in a super long line to make the return, just to turn around and get another item and stand in line again. When I went to go purchase the new item, the cashier couldn't even give me enough change back. So she tried to call someone to bring her change and as I wait there for 10min she tells one of the other cashiers that she has been trying to get change all day. So I wait another 5 min and still no response from the person to get her change. With two young kids with me, that were getting very impatient, I just couldn't stand there any longer, so I left without my change just so I didn't have to deal with a toddler meltdown. To add to my frustration of the whole experience, the store is still so messy and unorganized and the bathroom was disgusting. read more

Nobody seems to know whats going on here. Went in to buy a luggage set that was advertised in the magazine. nobody in the store seemed to know that there was even a luggage set on sale. Nobody works in their luggage department. it took my over 20 minutes just to find someone to help me and then took him almost an hour just to find the set. read more

After standing at the jewelry counter with my girlfriend for several minutes and two associates walking by us without a greeting I finally asked one of the ladies if we could see a ring. The associate showed us the ring we wanted to see and then directed us over to another section that had similar rings, she began helping another customer and completely ignored us. After we asked a different associate for help the lady who was originally helping us said "sorry." I've worked in retail and I know that it can be difficult when you have more than one customer at a time but they handled it very poorly and the fact that we were completely ignored prior is unexceptionable from a customer service standpoint as well. read more