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    Sephora

    2.6 (10 reviews)
    Closed 11:00 am - 7:00 pm
    Updated over 3 months ago

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    The staff is always helpful ,professional, and kind. I love visiting this sephora just about once a week !

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    JCPenney

    JCPenney

    (19 reviews)

    $$

    Horizons West / West Orlando

    I, honestly, never had a problem with this JC Penny. I've always been assisted and never left upset…read moreor anything. I decided to leave a review this time around because of Valerie! A couple of weeks ago, I stopped in to shop for pants but my husband went into the fragance section (what used to be Sephora) as we were looking for our fragance. We had no intention of shopping fragance but Val just made us feel so welcomed and relaxed, asked for our input and opinions, like she really wanted to get to know us. She even went above and beyond to look for a certain fragrance size even though her coworker said she already stocked up and she ended up finding it! Excellent customer service! She even sorted out so many gifts with purchase to select the one that contended our hearts lol. She was just amazing and pleasant to be with. Honestly, that's the first time I ever felt like that at a JC Penny.

    I specifically came in here, looking for some of the Disney enchanted jewelry that they carry…read more Well, they didn't have the piece I was looking for. They did have another ring that I was interested in. After standing by the case for about seven minutes, my husband became over and asked if anybody had been over to help me yet when I said no he went over to wear three employees that had JCPenney name tags on. We're standing and talking and asked if there's anybody working in that section. They proceeded to look at him as if they had never heard anybody speak to them and then looked at me and told him oh well somebody will be with you soon. And then I'm meeting that went back to their conversation. At that point, we chose to just leave because clearly they were not interested in selling any of the jewelry that they had there. Horrible customer service

    Sephora - cosmetics - Updated May 2026

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