I'm giving my review 2 stars instead of one because everyone at the office is very pleasant and professional. That's the best I can say about this place. I went here after doing some research that basically said that it was a top plastic office in Worcester. I was unhappy with my aging skin, especially my growing double chin, drooping mouth and hooded eyes. I suppose I should have known I was in trouble when during my consultation the esthetician, Sonia, without asking me why I was there, started pointing out rosacea and uneven skin tone (something that until then wasn't even on my mind). After I explained that I want to improve my sagging skin. She suggested many different treatments and based on her recommendation and my previous research, I opted to go with a procedure with a machine called Morpheus 8. I asked about it and got minimal information. She told me that it will look like a bad sunburn for 3-5 days. That the skin will have a chicken skin look under a bright and direct light, that it would take three sessions to achieve optimum results. She told me not to expect results like one would with surgery but said that I would look "younger" or refreshed. That's all I wanted, to just look a bit better and I felt that if I get my skin tightened, I would accomplish my goal. The first procedure cost $800 was an 8 out of 10 on pain scale. I tolerated it. My skin, irritated from the procedure swelled somewhat so it appeared that the fine lines that started to creep up, smoothed out a bit, I was hopeful. So, in 3 weeks I did the second procedure. It was also painful but now I knew what to expect. I asked Sonia if anyone was ever unhappy with their results. She told me only one woman who only did the procedure around the eyes and only one time. I was willing to tolerate the pain in the hopes of getting a few years rolled back (I'm 51). A few weeks after the second treatment, I developed a horrible itch on my neck which lasted for weeks. It was horribly irritated and my skin became crepey, the one thing I did not have an issue with as of yet. It's been two months since my procedure and my skin hasn't gotten back to normal, although the itching has stoped. The issues I came to them for remained. I emailed Sonia after the first procedure and asked for my before pictures. My email went unanswered. During my last visit Sonya took photos and told me that she can definitely see the difference on the loss of fat deposits on my neck. I was impressed that with other patients she could remember how my neck looked months before and told her so. I asked he for the photos and she told me that she wasn't recht enough and someone else would do it. After a week I called her and she told me I would get them by Friday. I got no email. Bottom line: the treatment was painful, it did not tighten my skin, in fact it made it look worse and caused a sensitivity to something. I'm out $1600. All I can say is do research and when you're done do more research and then do more research but avoid this place as I don't think their honest with their customers. read more