I would like to say that this place's customer service sucks. I was a big fan and would always recommend them since they opened. I was a regular customer of the previous owners, Reina's Panaderia, and was a little disappointed when she closed down. So I'm just saying that when this place opened, I was recommending them to everybody, knowing I was supporting them. They even catered to my baby shower. I ordered some conchas, which honestly sucked - they were burnt - but I let it slide. I've been trying to hire them to cater for my wedding since July, as they offer wedding cake catering services. I constantly call to get a hold of Jesse and leave voicemails. I have sent text messages and don't get a reply. I did get a phone call once, but it was just, 'I can't do that much detail on a cake since I just started.' For reasons I said, that's fine. Maybe I could find a simpler design, but nope, no response. I have called several times after, left voicemails with the other owner, and still don't get a response. I even sent a text message saying, to dropped the cake, I would just like to have an order of pan dulce,' and still haven't gotten a response. Honestly, don't waste your time trying to get good customer service from these people - it's just an overall bad experience. read more