Friendly and knowledgeable staff very helpful and helping me size the right collar for my little…read morepuppy and get me right treats

The first time I went to the store it went fine. I couldn't find a color that I liked but I did…read morepick up a few things and was giving the five dollars coupon for my next visit. I made a special trip to go back my second of the second time to use the coupon. I picked up a new toy in a couple treats and went to check out. It was under 25 and they continued to check me out saying well. You should use the coupon to buy something bigger like food next time or something. I felt very put off. I could've purchased another seven dollars of stuff and didn't able to use the discount. But did not have an opportunity because they continue checking me out so I left. I threw away the coupon and don't plan on returning.

If we're just talking about having a place to get all of your pet supplies, where you can actually…read moretake some of your pets inside the store, I'd probably give this a higher rating. But we're not. Petco is a place where you can also go to buy live pets and I have a real problem with the conditions in which these animals are kept. The fish are an overcrowded tanks far above the recommended population for the Bio load creates. At one location, Lancaster, I even saw a pile of dead goldfish inside one of the tanks. I get it, fish die and it's not always their fault. I have bought fish from there, center.street) that passed away within a week from a fungus. When I went in, and told them about it at first they didn't want to refund me until I mentioned that it died with a white fungus and then the aquatic center personnel had a knowing look. Later admitting that many of the bettas that were there had the same one. I chose not to get another fish from there and I went to the Keizer location instead where the aquatic manager said the same thing was happening with theirs yet they were still being sold. I recently went in to the Kaiser location to look at bearded dragons. I was devastated to see that there were too many in each small tank, far smaller than the recommended tank size. there was a sand substrate which is known to cause impaction in bearded dragons and the humidity was too high and the temperature far too low for the species. It was really difficult because I know the special needs they have for UVB and for heat and without meeting these standards they are at risk for metabolic bone disorders. this is not only uncomfortable for the animal but it adds an additional expense to the adopter. it breaks my heart that a place that touts itself as a leader in pets and pet supplies would encourage these sorts of conditions. I know it's not the staff's fault and that they can only do what they're told but corporate should have higher standards for animal welfare. The care sheet on many of these animals is incorrect, recommending enclosure sizes that are far too small. A goldfish should not live in a bowl. A betta needs more than a 2-gallon tank let alone the tiny containers they store them in. I understand there are limits to how they can store their animals with having so many, but if you can't do it correctly you shouldn't have as many. I think everyone would be understanding if they had fewer animals and housed them appropriately. This would also set an example for the types of enclosures and environments that these animals need so that they aren't adopted and placed in the exact same situations. I'm pretty devastated. When it comes to a pet supply store it has everything you need, But I certainly can't justify adopting an animal from them knowing how they'll treat the next one that occupies the cage.

If I could give this 0 stars I would. I picked a 5:15 appointment. I drove an hour out there just…read morefor them to tell me they don't do 5:15 appointments. They also said they called me and I confirmed over the phone that I can do a 5:00 appointment which was not true. I never spoke with anyone. They didn't even try getting me in. All I needed were 2 vaccines

The groomers are ridiculous I took my dog there and she has scabs all over her back they do not…read moreknow how to groom a shih tzu

Very nice staff and they are very helpful. This pet smart is clean and organized. My dog loved…read morecoming to this store so much that he pooped and peed,lol.lol so yes I recommend this place to all. Parking could be better but there is alot of buildings that are close.

Love this store and all of the people in it! They have great products and have helped my dog so…read moremuch with joint pain issues. I will be forever grateful for how much they have helped my senior dog decrease pain. They also do a wonderful job at creating community and raising funds to help animals. On top of that the prices are very reasonable considering the high end services they provide. One of my favorite stores in Salem!!!

Where do I start. This is store is the Reason to support and shop small business. Their customer…read moreservice just goes above and beyond. They have been on the journey with me and my dog who has severe allergies for the last 10 years. They do research, they read every label, they are a wealth of experience and information and always there to help and listen to your needs. They've special ordered things I could let get anywhere else through the supply chain issue of Covid. They've continually stayed open after hours so accommodate me rushing to get off work, knowing that they are the only ones that carry the food my dog can eat without getting sick. Their compassion and work ethic is outstanding. Thank you for being in Salem, thank you to the staff that has stayed. I appreciate you so much!

Great selection and prices on dog food also love the treats they have that are not rawhide based…read moreand toys for my little puppy. Groomer has been wonderful. Started with Susie as a little puppy and they've been wonderful great friendly staff very knowledgeable.

The folks here are wonderful! I was greeted when I walked in,and was promptly asked if I needed…read morehelp finding anything. They got me set up with new food for my dog, and even some new toys and treats. The saleswoman also set me up on their frequent buyer program and had instore coupons that saved me extra money! Will be my new go to pet store from now on! Thank you!

I come from Portland to go to this place. Ann of Willamette Koi is not only such a nice person, but…read moreshe is more knowledgeable than anyone I know and I'm actually in a Koi club. She saved our Koi from disaster more times than I can count....Once when a racoon attacked them, when we had a hard freeze and two were stuck near the pond filter nearly dead and they needed help several times. Then recently there was a huge Algae bloom when we were on vacation and I tried everyone I knew calling for advice as one fish was swimming on his side and Ann told me exactly what to do.. Oh my goodness for the love of Pete, or in this case Ann, why would you go to anyone else? Please support this business to help keep her in business. She definitely deserves it. THANK YOU ANN. Priscilla of Tualatin

I love this place. I don't even own any koi, but it's fun to look at all of the beautiful fish and…read morewater lilies, and she has some very unusual and interesting plants at very reasonable prices. This is a very peaceful place with good energy. So many pond plants you won't believe it! This place is a hidden gem.

Knowledgeable staff, they've worked with me for almost a year to help us find the best dog food for…read moreour girl nova. Food and skin sensitivity has been a huge challenge, we tried multiple different brands of food, until we found the right one.

Thank you for your amazing customer service and great products. We have no complaints.read more

Honestly never want to write a review for somewhere I have to get stuff for my pets but Renea at…read morethe register was just really rude. If someone says hey I don't want that number to be put on a membership if it's not already tied to one isn't grounds to be in a foul mood. Can't believe I'm a young adult complaining about a grown persons attitude when someone politely declines something but hey we can't all be decent people.

We take our doggies to see Alexis for grooming and absolutely love her! I've got one senior doggie…read morethat needs extra cuddles, and Alexis provides that! I have even told her that if she leaves, we will follow her. PS - I love the report cards too

Great selection. Awesome place to shop for yard, garden or farm. Love it! It's also great to walk…read morein and ask questions, because they are always happy to spend time with you.

Henry's grooming at Wilco Farm Store is my preferred service for Henry's grooming. He is ok going…read morethere with no problems or anxiety. The groomers are very kind and he seems most happy to be there. The expense is nominal and very low compared to other groomers. I recommend them.