I got their credit card which says deferred interest for 9 months on balances of $1000-$1500. I…read morebought 4 tires on 6/25/2026 totaling $1200. I paid the entire balance off on 7/24/2026. I got a statement on 7/27/2026 stating I had a $30 balance on the account because of interest charged. When I inquired with the credit card company, I was told it was on "promotional balances" and that the tires I bought must not be considered a promotional balance. What a scam! I paid the $30 and closed my account. I will never deal with Discount Tire again because of this. That's just shady. It's really a shame because I like the tires and the service was good, but I won't get fooled again.

What can I say? Thanks much Mr. Al B., Ms. Shell, and Mr. Kelley. The business is solid, the…read morepeople therein are good. What else is there to say? I purchased a set of new tires, an oil change, and a vehicle inspection sticker.

This place and the workers are amazing. We were traveling with our camper and blew two tires so…read moredecided to replace them all. They took us right in and got us back on the road quickly. Everyone was so kind and friendly and understanding. Highly recommend!

Nick is awesome absolutely God sent He's very realistic. He's not trying to just take your money…read morehe's actually trying to help and figure out the best solution for everybody . There are still great people in this world he's definitely one of them so appreciative.

Joe at the service desk takes care of his customers with care and awesome follow up…read more I've been a multiple repeat customer for several different vehicles and have only positive experiences. The mechanic's are fast and friendly as well. I've read some review's that conflict with my experiences and question their authenticity. I have no financial ties to this company.

Was super happy at first. Salesmen was awesome in finding me a quality used tire instead of buying…read morenew. Was told the job would take 30 minutes and ended up taking 2 hours to do 1 tire. My major problem was I asked over and over to make sure the tires in front had 60 psi and tires in back had 80 psi. What I got was a new front tire at 70 psi and they never even touched the 3 other tires even tho the tech and salesman said they did. It really is the small things that go a long way. Not sure why they would lie when I will find out in a few minutes of driving the truck.

Bought 4 new Cooper tires about a year ago. 2 out of four needed to be replaced from road damage…read moreand a third leaked. I had road hazard on my contract. They didn't, have my brand and style in stock, so I had to pay more for what they had in stock. Which was fine, but they put 50 lbs. of air in all four. Recommend air pressure is 33 lbs. 50 was the max. For the sidewalls.. I t was hot that day, so when I checked them after driving 25 miles down I-81, one tire on the front registered 57 lbs.. That was after they set for 2 hours. This was on a Monday. The Saturday before I was in there an hour and a half before they closed and only one person was at the shop. So I had to lose 4 hours of work to get my car fixed on Monday. I got road hazard on my new tires, so unfortunately I may have to deal with them again if my new tires go bad. I have dealt with them before too, and they just aren't very professional , and on the ball mechanically wise. I recommend Pep boys on Electric road.

Went in to get my bmw code cleared. Told they couldn't do something that took bmw 30 seconds to do…read more Stole half my stuff out of the trunk and front Stolen a firearm and couple dollars in change. Obviously extremely underpaid. You can look up the police report I filed with Salem police department because it is a missing firearm we're talking about.

These folks saved us -…read more It was Sunday, Father's day and there were dark clouds on the horizon. We were traveling up I-81 northbound near the rest area before exit 109 in VA when we had a catastrophic tire failure on our 5th wheel camper. The tire that blew out completely tore up the side of our camper, damaged the hydraulic jack which was leaking all over, and the tread wrapped itself around the axle 4 times severing the brake line. The first roadside folks we called through our travel assistance provider sent out someone else to do a quick tire change. With our spare now on we went to exit 109 to check the air pressure in or spare. We discovered we were about to loose a second tire and with any further driving we would have a repeat incident on the opposite side. While now stranded in a parking lot, we'd dare not drive further, we called our provider back. They never called us back! So we started looking on our own and found these folks. Holly answered the phone initially and subsequent times, she was super helpful and super pleasant to speak to. She committed to doing everything she could to help us out while we were researching our options and after having exhausted everything, we returned with her commitment in mind. We elected to have all 4 tires on the ground replaced on the camper, Holly and Troy came out with their truck to do the work. They arrived in a very timely manner, right at an hour. This included having to go meet someone at a closed warehouse to pick up the very special load range G tires we wanted to replace the OE load range E tires with and get to our location. Once Troy got started on replacing the tires, those dark clouds became a menace to the situation. A small super cell thunderstorm with frequent lightning, very strong winds and eventually dime sized hail hit us. Troy worked tirelessly right until the hail hit and we had to take cover. Once the worst had passed, Troy moved right back into the rain and proceeded to finish the job. Smaller tires are a pain to change roadside without machinery, but he made it work using the usual techniques and his knowledge of changing big rig tires. Troy also repaired our hydraulic stabilizer jack which had been leaking at a fitting from the initial tire blowout impacting the line. The jack itself sustained some damage but he was able to correct it so we could continue our trip and use the hydraulics that also power the slide out rooms. Without this golden nugget of help our entire trip could have been ended by that little leak, we are very grateful. The biggest accolade I feel was that Holly and Troy were very fair with their prices and did not take advantage of the situation being Father's Day, Sunday. If we should ever be in need and we are in their area, they've earned our business for life and I can only hope perhaps under better circumstances our paths will cross again.

Alex done a great job and helped me tremendously. Id still be on the side of the road if it wasn't…read morefor him! thank you Alex!

Charles was great. He had my tire checked for a nail..None was found by his technician and he had…read moreme out in minutes! Honest service! I know I will be back when I need tires! thanks Charles!!

Buyer Beware -- My Experience With This Tire Company…read more I'm sharing my experience so other customers, especially first-time or younger buyers, know to carefully document everything when purchasing tires and dealing with a warranty. In July 2025, I took my son, who is in his early 20s, to this store for 50,000-mile tires. His vehicle had approximately 31,000 miles. By October, the tires were showing significant wear. My son rotated the tires himself. In January 2026, with approximately 43,000 miles on the vehicle, the tires were wearing extremely badly and the vehicle had developed a shake. He returned to the NTB location in Salem. The tires were rotated and he was sold an alignment. By April 2026, the tires had deteriorated even further. One tire developed a broken belt and had to be replaced. The technician, Matt, documented warranty information and sold my son an additional $16 warranty. We were subsequently told the warranty would be determined by tread depth rather than mileage, and because a new tire had just been installed, the newest tire would be used to determine eligibility. The April invoice also did not document the vehicle mileage. By August 2026, the vehicle had approximately 53,000 miles -- only about 22,000 miles after the original 50,000-mile tires were installed -- yet the remaining tires had experienced extreme wear. At that point, I personally became involved. We went to the store and spoke with Michael. He told us that the employees involved previously had given my son incorrect information and were essentially trying to avoid doing the work. While I appreciated that acknowledgment, my son was understandably frustrated by the experience. Two days later, I personally returned to the store, ordered a new set of tires, and asked that the warranty be honored. I was told the exact price could not be determined until the warranty department reviewed the situation. On Monday, after four separate calls with corporate customer service and Holly, the manager handling the warranty, we were offered a 50% goodwill credit toward the original cost of the three remaining tires, applied toward another set of tires. However, we were also required to pay for another alignment, and our military discount would not be available. What bothers me most is that there were multiple opportunities to address the problem earlier. The abnormal tire wear and shaking were reported in January. Instead of resolving the issue then, we went through months of additional problems. Good customer service is doing the right thing when a customer has a legitimate problem -- especially when dealing with a young customer who may not understand every detail of a warranty. My recommendation to anyone buying tires here: document the mileage on every visit, keep every invoice, read the warranty carefully, and get all warranty-related explanations in writing. And they have to rotate your tires every 5,000 miles.

These guys are great! One of my Co-workers, let just call him Billy, had his Bronco in there…read moregetting some work done when he had to go to RMH for emergency care. he was in the hospital for over a week, when he got home he was still bed ridden but called Richards to settle up his bill. The lady on the phone told him not to worry about it, they did the repair for free due to his medical situation! Wow, now how many businesses have that level of compassion? I would recommend Richards Auto to anyone wanting to do business with a fair and honest company!

Relocated behind sheetz. 30 mill lane same phone. Renamed salem auto. Same guys Same great service…read more Owner passed away and sold building

They are always on top of it. Great work and very knowledgeable. Price is fair. I take all my…read morevehicles (personal and business) to them.

I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

I am terminally I'll and they didn't a great job accommodating my needs. Polite crew, comfortable…read moreclean waiting room.

Totally dishonest!!! Wish there was a 0 star. I have let them do work in the past, and each time…read moreI have had to get the dealership price for them to match after they gave me an outrageous quote. Never going there again now. Today they quoted $57 for an oil change on the phone for my specific car. I was charged $128. They would not honor the quoted price and would not give my car back until I paid $128. Again, more than the dealership would charge. Just thieves at this place.

I've been to both the Cloverdale and Salem locations, they are both fantastic. Staff is helpful…read morewith explaining services and always incredibly polite.

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.