I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

My 16-year-old was on her own, driving our only car, when she hit a curb and popped a tire. I…read morecalled Woods Service Center on a Saturday afternoon. The dispatcher talked me through my options, even offering to have the tow truck driver take my girl where she needed to go on his way to tow the car. The driver arrived at the car in minutes, made my nervous teen feel at ease, and fixed our problem. The dispatcher called me back twice to let me know all was well. Every step of this was above and beyond. I can't say enough about what a positive experience this was. Woods is in my phone contact list now. They will be my first call anytime I need towing or auto repair.

Those guys fixed my truck one day no problem. Dropped it off at 8:00 and they were calling at 4 to…read moreget me to pick it up. Pricing was in line with standard pricing. Well done guys!

Eric at Transmissions America! What a guy! These guys here…read moreprovide great service and they can be trusted with your vehicle not to steer you down a hole with unnecessary expenses. The only place I'll go with drive train issues. - Tip: Bring Eric coffee. :)

I drove 50 plus miles to get to this business due to a recommendation. They were very courteous and…read moretook time to explain what was going on with my vehicle. I highly recommend this repair shop it is worth the drive. If you are looking for a good repair shop check them out I don't think you will be disappointed. Great people great service!!!

From the owner: Complete auto repair service located in Salem, VA specializing in transmission repair, replacement…read moreand rebuilds. Our transmission shop serves both the Salem and Roanoke region. We offer affordable service, free in-town towing for major repairs and no credit check financing. We also offer a 10% military discount and 10% first responder discount every day. In addition to transmission repair, we also service brakes, rotors, timing belts, tune ups, clutch replacement and oil changes.

Needed second opinion post pot hole accident. These guys were professional and efficient. Highly…read morerecommend this shop.

I've done business with Brandon Automotive for many years and they're always courteous, reasonably…read morepriced, and highly efficient. You won't find a better auto repair shop and I recommend them without hesitation. Robert C. Ewers

I broke down on the hwy shortly before close and they were able to get my car fixed and back to me…read morein less than 24 hours!

I stopped here half way through my 8 hour road trip because my engine light came on, Micheal…read morestopped what he was doing, keep in mind he was the only one in the shop, and checked out my car immediately. He had everything good to go within 40 minutes and even took it on a test drive. He then didnt charge me at all for his time. Truly amazing guy and mechanic.

READ THIS!!…read more Yesterday my son (Jack) was traveling back to college from San Antonio to Washington DC. I had just purchased a 2011 Lexus for him and he was driving it back to college. We were nervous as this was a car that we had just went in for major repairs right after we purchased it.... At roughly 8 pm, after 800 miles that day, warning lights came on and the car was not acting smooth at certain speeds. A few years ago we burned up the engine of pickup because of ignoring warning lights....Jack pulled over and found a hotel to spend the night. He called me the next morning and wanted to know what to do. I called Lexus and with Jack thought the best idea was to find the best repair place in town and leave the car for a few weeks as they did what would likely be a major repair or replacement of the transmission (that is what the codes were saying). I called Norms and the man in charge said he was working on a 2010 with the same symptoms......have Jack come over and we will pull the pan and see what is going on...Jack made the 8 min drive from a different repair shop he was at. The group dropped all they were doing to help this young traveler...over the next 2-3 hours they found a leak from the repair that had just been done and that meant all the transmission fluid leaked for the past 1200 miles....almost all gone. They tighten the connection that the repair in San Antonio had not done right....put in 4-5 quarts of transmission fluid. Went on a 30 minute test drive and then ran the car overhead to ensure no leaks.......Jack was on his way to DC....They took care of this kid and got him all set from what was sure to be a major catastrophe.... Later that day, Jack told me they did all of this ....and did not charge him a penny...makes you want to cry... We seem to always forget about all the good that comes from helping others....this is so so special and often why we are here...it is not about $, but about the opportunity to serve others. Norms and their entire team are probably practicing this every day and in every way.....I am just a grateful parent that was the beneficiary of this special group. We have 7 children (Jack is #2 and a very special kid....). This seemingly simple process is what makes your heart warm and be very grateful. Thank you to the entire team at Norms and the impact you have....it is special and so very much appreciated. I am deeply appreciative that you at Norms set out every day to help others and be of service....it is more meaningful than you may know...

awful place spent 5 grand having a transmission built and now it's slipping and humming 2months…read morelater after letting them rebuild it for a second time.

Watch your wallet! Took my truck in to have a broken brake line repaired and asked for an…read moreestimate. Was told $1000 which seemed high but acceptable as several metal brake lines were rusty and needed replacement. When repairs were completed and I went in to pick up the vehicle, I was shocked when they presented me with a bill for $1507, more than 50% higher than their estimate. They did not notify me when they saw they could not stay within their estimate. The bill included a $975 charge for 7.5 hours labor which seems extreme. When I asked if the bill was a mistake, they defended it with no negotiation or even an apology. Seemed like nice folks in the beginning but watch out.

I highly recommend Bass Transmissions. The AC in my parents' car stopped working in the heat of…read moresummer. They went to Bass after the car was left untouched at the dealer for 2.5 days despite having an appointment. The Bass team was able to fix the issue in under two hours and change their oil.

100% recommend. Fixed all my issues in a short amount of time. Staff are friendly and the pricing…read moreis fair. If I need any work in the future I will be coming back here for sure.

From the owner: At Peter's Creek Automotive, we're all about honest, reliable service in Salem, VA. Our skilled…read moreteam works hard to make sure your car is safe and running smoothly. Whether it's regular maintenance or a tough repair, we're here to help with affordable prices and fast, friendly service. Choose us for a shop that cares about your car as much as you do!

What can I say? Thanks much Mr. Al B., Ms. Shell, and Mr. Kelley. The business is solid, the…read morepeople therein are good. What else is there to say? I purchased a set of new tires, an oil change, and a vehicle inspection sticker.

On short notice I called for an under-warranty tire repair. There was no equivocation just an…read moreimmediate "bring it on in." From the time I pulled into the lot until I was on my way home was no longer than 30 minutes. Great and prompt service with a personable touch.