I recently purchased an 06 Acura MDX from Franklin Motors in Hartford. After searching for cars for…read moreabout 6 months, I stopped in and looked at the car. I was satisfied with their selection. They mainly carry high end used cars, but a huge variety for a small dealership. The vehicle I bought had 1 owner and had the entire service record with the vehicle. The few things that needed to be addressed were taken care of by Franklin Motors. The owner Rocky was very accommodating and helpful. I had originally emailed them to look at the vehicle and within minutes Paul the finance manager contacted me. Both Rocky and Paul were a pleasure to work with. I am an out-of-state resident and they took care of registering the vehicle for me. The price on the vehicle was fair, and the miles were lower than at other dealerships. I have purchased used cars before without satisfaction and I can say this was by far the easiest and most comfortable transaction yet. I would strongly recommend Franklin Motors to my friends, family and co-workers. They don't pressure you into a vehicle and they are really good at accommodating any questions or concerns you have about the vehicle. Best experience I've had purchasing a car by far.

I would like to formally express my deep dissatisfaction with the service I received after…read morepurchasing a 2022 Hyundai Santa Fe for approximately $18,000, financed with extremely high interest rates. The vehicle was delivered with several issues that directly affect both safety and the minimum quality expected from a vehicle in this price range, including severely worn tires, a tire losing air pressure, and a malfunction in the parking assistance system, with a warning light appearing on the dashboard only hours after the purchase. At the time of purchase, I clearly explained that this vehicle would be used for a long-distance trip of approximately 3,000 miles to California, which makes the condition in which the car was delivered even more concerning. When I returned to the dealership in a respectful and polite manner seeking a reasonable solution, I was treated with a complete lack of professionalism. One employee in particular behaved in an arrogant and disrespectful way, even pretending not to understand me when I asked him to personally inspect the issue with me. It is unacceptable for a customer to invest such a significant amount of money into a vehicle and receive a product with evident safety concerns, while also being treated with disrespect instead of honesty, professionalism, and accountability. This type of treatment is not only harmful to customers, but also damaging to the dealership's own reputation and credibility. Businesses that fail to respect and properly support consumers after a sale ultimately lose the trust of the community and create a negative image for future buyers. My intention with this review is simply to warn future customers about the negative experience we had and to reinforce that every customer deserves transparency, respect, and proper support when dealing with issues that arise immediately after purchasing a vehicle.

Great customer service loved the experience and the car!! I haven't heard anything bad about this…read moreplace!! best people

Had warranty work done and he explained everything to me. Full details. Very happy with their…read moreservices. All set. Nice

Horrible experience. IF MUST USE A DIFFERENT LOCATION. Manager hung up in my face And no one wanted…read moreto help me While i was in the middle of the road.

I Purchased The 2019 Toyota RAV4 XLE June 2022. My sales person was Kevin Hill, Kevin and Terrence…read morethe branch manager were very attentive during the whole process, extremely patient and helpful. Kevin made my car purchasing process extremely stress free because they took care of all the work and walked me through the whole process with complete honesty and transparency. When my car was having a few minor issues they even rented a car for me during the brief hiatus until I got my car back. I highly recommend them for they are definitely 100% Haggle/hassle-free but extremely worth it especially if you have a trade-in! The entire staff of men and women there are very friendly. They are the best I've ever experienced. Amazing customer service! Buying a car from Enterprise Car Sales in East Hartford, CT is not a stressful experience at all! I highly recommend them, they will put you in the car you want "Haggle & Hassle-free"! When you call or go to the location, ask for Kevin Hill and if he's not available they will connect you with someone great. you won't regret it!

Dan and his crew did a great job on my car. had a problem with my coolant system. They were ready…read morefor me when I got there. Very courteous, very fair and I trust them. Well done Dans Auto!

I was looking for a used car for my college daughter and we found a great fit at Dan's. We worked…read morewith Brian (son of Dan in this family business), who after having been to so many other dealerships, was like a breath of fresh air. Brian was very open and honest and clearly wanted to help us make the right choice. Everything he said would be done to the vehicle before we picked it up, was completed. We had a small issue after purchase (no fault of theirs) that true to his word, was taken care of for us. I highly recommend checking these guys out if you are in the car market. We are extremely satisfied customers :)

Sam (Samy) made my whole experience with (first-time) collision repair pretty stress free. He took…read morecare of all the details handling the other person's insurance company as much as possible, setting up my (free) rental car, picking me up at the airport the day I arrived back and my "new" car was repaired and new again. Final work on my (basically new) Kia Forte was AWESOME. I would definitely recommend them to anyone needing auto/collision repair (although I hope I never have to do that!)

BUYER BEWARE. Makes promises to repair vehicle and doesn't follow through. Doesn't disclose issues…read morewith vehicle prior to purchase. Will not return phone calls or texts messages. He sends your calls to voicemail. Meanwhile he is sitting with the car you just paid for. His dealer license should be revoked. Don't buy from this dealer unless you want to get ripped off and lied to.

Be careful. This place is super shady. We bought a car months ago from them and are still not sure…read moreit's a good car. Brought it for repairs and they refused to give us a receipt

This place is horrible and extremely overpriced. I told my sister to stop coming here but she…read morewouldn't listen. This is the second time she gets a service here and her car broke down the very next day, leaving her stranded and the car is still fucked her only hope is that the dealership can fix it. So not only did they not do their job and took my sisters money, they made her car worse and have cost her thousands of dollars.

I have been looking for a mechanic to do work on my Honda crv for months and haven't been able to…read morefind anyone. I brought my car in 45 minutes before closing and the owner, Gary, looked at my car and fixed my issue within 5 minutes- and he didn't even charge me! He was so kind and helpful, and he explained everything to me perfectly. I am going to start bringing my car here regularly. Thank you!!

They were able to get me in for an oil change on the same day. I'm sure I just was at the right…read moreplace at the right time. But it speaks volumes as to how quickly they're try to get you in. The service was way quicker than "Valvoline Drive Up". The customer service was top notch. Everyone was cheerful and made me feel they were happy I was there. They communicated clearly, concisely, and were detail oriented. The waiting room and single person restroom were both so clean, quiet, warm, and showed pride and respect in what they're doing for their customers. I was impressed and I think you will be as well

*DO NOT COME HERE UNLESS YOU WANT TO SPEND $10K IN REPAIRS*…read moreMy wife and I were going to the store when our 18' Toyota Tacoma stopped working, so we called AAA to tow our vehicle to the nearest shop which was unfortunately, South Green Automotive. They told us our alternator was dead, so they replaced it. Charged us a good amount of money which we thought was a little bit on the expensive side but they gave us a warranty so we had that to fall back on. At least that's what we thought... Not even six months later, and our alternator failed again which led us to think that maybe they had a defective alternator so we called back to see if we can get into the warranty that they promised us, and basically had to beg them to honor their warranty, which seemed very sketchy and just unprofessional for me. They charged us the parts plus the labor cost when a lot of shops waive the labor because of the warranty and only have the customer pay the parts. Unfortunately, this was not one of the shops. Not even three months later, and the car failed again so I decided to take matters into my own hands and change the alternator and the battery so that way they wouldn't be any failure of the charging system with both parts being brand new. That only lasted for about 2 to 3 weeks, so after being fed up with this issue, I decided to take it to the Toyota dealership which told me that the alternator connector was severed, the pins were damaged and misaligned which caused the alternator to fail. Two years, Four alternators, three batteries and $10,000 later I am now hoping that my car will be fixed tomorrow so I can finally drive it. It is a shame that AAA allows for these kind of shops to continue providing service without any sort of checks or balances, because something as simple as a connector could've been inspected and repaired. Then again, Toyota mentioned that they have only seen BAD MECHANICS sever connectors and wires. There's a reason this place less than 50 reviews.

We were looking for a new car to purchase and after visiting a few dealers in MA, where we could…read morenot make anything happen, we drove to Hartford . We stopped at Hoffman Porsche on a whim just to see what cars they had on the lot. We were greeted by Silvio, who took the time to learn what we were interested in and what would work for us. With Incredible courtesy and without pressure he showed us a few cars. After test driving a Taycan 4s, I gave him my trade in data and asked him to make me a fair offer for both a trade in as well as the Taycan. By the time I got home, he had emailed me everything needed and the next day we drove down with our car and a bank check to purchase the Porsche. In all of my years of buying many cars, this was by far the easiest, most professional and best experience I have ever had. We were introduced to the GM and service manager, who helped complete the process. I highly recommend this dealer, and I hope to do business with them again for my next car!!!

Pure Sleeze!…read more Bait and Switch On Feb 7th Nicole Mooney accepted my offer of $80K for a BMW X5 PHEW, all taxes, fees, "out the door". See her email and her purchase order. I signed, and returned the purchase order which included $500 for registration. On Feb 11th, she emails and says "Our Registration Team got back to me" and she has increased the price by $1,782. This is after I had signed the purchase contract. Another sleeze move...You know how the dealers want a finance person to "Meet with You" so they can pressure you into accepting high margin add-ons? In the old days, it was rust-proofing that actually voided the manufacture's warranty? She would not send me the Closing Paperwork ahead of time! Why give the customer a chance to prepare when sleezy dealers can ambush them? BMW National should be ashamed of the Hoffman Auto Group.

My daily driver was in need of some interior deep cleaning. I somehow missed Matt's website that…read moreactually lists pricing! I received fast and courteous responses and a good detailing job at a fair price. My only "complaint" is that the front doors on the '15 Passat have some faux speaker grill to make them look bigger and I noticed there was still some cruft in some of the cavities a few days after my service. I'm just going to mention it when booking next time so a bit more attention can be paid but I will definitely be back.

Wow, just wow. Matt is the real deal, we'll definitely be returning whenever we need our car deep…read morecleaned. The price was fair, he worked fast and did a super detailed, excellent job. He's also very friendly and responsive. He answered the phone quickly and got us a quote and an appointment same day. I couldn't be more satisfied. Thank you, Matt!