Pssst! I come here for the Chanel burgundy mascara! It's not too expensive and it lasts without getting clumpy. I love it!! I've also purchased other brands of make up and perfume here. The service is always exquisite! I love the cool Tory Burch tote I got here on sale and matching wallet. Upstairs there's a great selection of Spanx, got to be smooth... am I right? I also purchased a gorgeous dress for my daughter for a wedding we attended! It was fabulous! No, I don't shop here every day, but when I want to splurge or need some heavy duty retail therapy, Saks fits the bill. Literally... a lot of bills. read more

This is a review for the online store. I ordered a dress online from Saks and as I was trying it on, the left shoulder strap pulled away from the dress. I immediately called customer service and was informed that there was nothing they would to rectify the fact that they had sent me damaged merchandise-that they wouldn't accept the dress as a return or compensate me in any way. For a store that prides itself on high end merchandise, the customer service is a tremendous disappointment. I will no longer shop at Saks online or in any of their bricks and mortar stores. read more

I will NEVER buy from Saks Fifth Avenue online again, no matter how tempting the availability or prices. They sell high end merchandise but it's not necessarily in great condition. They refuse to refund your method of payment, instead offering you a gift card so you will buy more merchandise from them. It doesn't matter how often you contact them, or how often your credit card company tries to speak to someone, the gift card often doesn't work and they lie about crediting the credit card account you used. They even asked for my credit card number and a week or so later, my number was being used in three states. I used to love this store but no more. I called the New York store or tell them of the issues associated with online buying and by the number of the negative reviews since three years ago I can safely say nothing has changed. Stay away from this company! read more

I was just there with my daughter to do a makeup return and had my receipt and was treated so rude that I couldn't believe it .. Patsy was the first person I had to act like she didn't know anything and then there's an Asian lady that had severe poor training skills and was saying she hadn't had lunch and they both need to be fired immediately .. If I knew this I'd never spend my money there .. it's obvious they don't like black people and I only saw black people their buying.. like literally they were having temper tantrums about nothing!!! read more

Can always count on excellent service and excellent quality in the products you purchase. You get what you pay for!

I went inside to purchase a YSL medium Lou Lou. The SA was helpful but a bit pushy for the sale. I wanted the bag so I was willing to wait as long as I needed to make a decision. The bag price was $2150.00. They didn't have it in stock so I ordered, I wanted to pay cash. The SA had me purchase a gift card, that I later found out was non refundable. I got over it, then before ordering she told me that should would provide next day shipping at no cost. Well I would pay the cost and have it returned to me after I received the bag and sent a photo to her. I love my bag, but the experience was a bit annoying. SA should have made it known that gift cards were nonrefundable. read more

WORST CUSTOMER SERVICE EVER! They only get one star because I can't give them 0. They sold my boyfriend the wrong sized suit even after he specifically asked the tailor if it fits. After spending over $2000 there, they tried to completely embarrass him when he tried to return one of them. And then once they lost the fight, the sales associate shook his head as he was making the return. It was obvious they only told him the suit fit so that they could make a sale. Know that all of the sales people work on COMMISSION. They could care less about your satisfaction, just your purchases. On another occasion, he called in and got a response "uh, we're busy. You need to call back later." On another time as we were leaving, someone drove 120 miles and tried to come in at the last minute return their $6000 cologne. They were just starting to close and didn't even let him into the store. If you want to to Saks, go to Tyson's Corner, NOT here. Absolutely ridiculous. You would expect after spending over $2000 you'd get decent customer service, not service you'd find at Abercrombie. read more

I'm so done with this store. The woman behind the fragrance counter refused to help me tonight. When I approached the counter I told her I was looking for two fragrances. She shouted over to another sales girl and asked her to help me with my free samples. I told the new sales person I didn't want free samples....I was there to buy. When I asked for the fragrances and sales person number 1 found out I was buying her brand she made a bunch of excuses about why she didn't want to help. Too much to do and I approached from the side of the counter where people usually ask for free samples. She started telling me about the promotion, ready to make a sale now, knowing the potential worth of what I'm about to buy. They didn't have one of the fragrances and the more she talked the more pissed I got. I suppose I wasn't dressed properly to shop in saks and I actually asked them if I wasn't dressed properly (since my athletic wear obviously didn't cut it. Geez I thought I was rocking my best "athleisure" look). I left and bought the fragrances online. I'll call the store manager in the morning. This is ridiculous. read more

as far as upscale Richmond shopping goes, Saks is the place to go! Can only speak for the men's department but it is by far the best place to get the latest trends. Fantastic selection of denim, outerwear, t-shirts and shoes. Trust me this Saks has a better selection than the one in Tyson's. It's not even worth the drive up there Ask for Kenny! He's for sure the sharpest dressed person in there and will get you looking fresh in no time at all. read more

I can only really speak for the Chanel boutique, but they go above and beyond for their customer service. I do not live in the Richmond area, but when I called Beverly was more than attentive, giving me all the information I would need on the bags I was interested in, along with other options. On my first trip to Saks on my birthday, Dalila helped me find the bag I was looking for. I am not only in love with my first Chanel bag, but knowing that great customer service still exists. I have been in contact with her since and have purchased another bag because she knew I would love it and she keeps me updated on all the new things that they get in. I couldn't ask for more. I did buy a dress and some heels from Saks in Richmond as well, but unless the sales associates know you want to try something on and see that you're really interested in buying something or you look like you have money to spend, they are not very welcoming. That was a little discouraging, because you never know who could be there and how much they intend to spend. Nonetheless, during check out, everyone seemed to be more interested. Saks always has a good selection, not as extensive as other locations based on the Richmond market, but I always seem to find something I fall in love with. But a big thank you to the Chanel boutique, I love all of you ladies! read more

Great customer service. No prejudice of any type. (Race, financial, physical, gender or age.). Great place to either shop and or just to look around at the top luxury brands. read more

Hello I am Very disappointed. I placed an order and received an confirmation email on December 29th 2020 at 8:48am that my order is confirmed. And estimated arrival date of purchase is on January 5th. My order number is 112850137 .  I have contacted the customer service four times. The first agent took my personal information and hung up on me.  Then again I called talk to another agent, she put me on hold and disappeared. Then later I got hold of the first agent her name is 'Amelia' .  I asked her that, are we talking on a recorded line. And I would like to talk to her supervisor.  She put me on hold and later came back and told me that she would take care of everything. I had a promo code of 10% of which I wanted to apply.  And confirmed me that everything has been taken care of and I will receive my products soon.  And next day I received an email that my order is canceled. I wanted to know what she did ?  And now I'm not getting my shoes that I ordered. And I'm not getting my money back until 14 business days.  This is ridiculous. My question is What did the agent do ? That I had to go through this ?   I placed the order on 27th December & received the confirmation email on 28th December.  I talked to the agent Amelia twice on 29th December 2020.  And on the 30th December in the evening it gets canceled after she assured me that everything's taken care of.  My family and many of friends shop at Saks. I shop at Nordstrom & Neiman Marcus. I am a new customer at Saks. Very poor customer service.  Horrible experience. Saks customer service is not at all up to the standers compare to the other stores.  Long story short. You just wasted my time. And have given me hard time .Each time I called I was put on hold and I was on the phone for 30 to 40 mins. And now I have to wait 14 days for the money to get back to my card. The order total was $667.62  Thank you very much Saks Fifth Avenue for this horrible customer service. read more

Absolutely horrible customer service in the women's dress department! My mother was treated like she didn't have a right to be in the store at all because she came straight from teaching a yoga class and had on yoga clothes. She was there for a second fitting for a $500 dress. She had every right to be there. Snotty, uneducated, not helpful staff who not only treated my mother with disrespect, but also talked to the seamstress like a dog! They took forever to even FIND my mother's dress that was already paid for!!!! Unacceptable read more

I live near the Saks in Tyson's, which is bigger and has far more inventory...however, this Saks has the nicest and most helpful employees...quite unlike the one at Tyson's! read more

Saks 5th avenue is saks 5th avenue and needs no introduction :-) I am writing review because of extremely good customer service i got. I had done some purchasing from the location in NJ, and needed help with returning some stuff and had lost the receipt. The staff member was very helpful and all i can say is that i am extremely satisfied. read more

What a heavenly place to be with luxurious brands right on your finger tips. Oh the tempations! Great selection especially in their shoe department in Valentino heels, Manolos & Tory Burch. I drifted into their jewelry department as well; they've got literally every style and design from brands like David Yurman that you'd think they'd only carry online. The sale reps are so gracious & do their best in fulfilling my requests. What a great place to shop! read more

Last night we had reservations at Latitude seafood restaurant in the Richmond, VA Stonypoint complex for a 60th birthday celebration for my mother. Saks fifth Avenue had reserved the same area for a presentation from 5:30 pm until 7 is what we where told by the restaurant and that we would be pushed back by 1 half hour from our reservation time because the Saks event went over. Well that as far from true we ended up waiting until 9 because the groups refusal to honor the allotted amount of time. Many of our group are senior citizens and either had to stand and wait or leave because there health prohibited prolonged standing. My uncle as an example recently was released from a hospital stay. I have been a customer at Saks and many members of our family are as well, however this experience left us feeling angry at the employees inconsiderate behavior. I appreciate the need for continuous staff education but I think the group could have been more considerate by abiding by the reservation time. read more

Notes are below on experience. BUYER BEWARE Saks' return policy of 30 days will be where all service ends !!! Appreciate you getting back to me We are thankful Toy at least has a policy of warranty that is a year. Would you spend $250 and then have something of value like that break in 10 short months? Norstrom would have used the manufacturers warrenty and easily taken it back. It's not all about price and regardless Nordstrom will get this type of business from us. I know we are just 1 consuming family however I was very disappointed from what we have come to expect in quality department store shopping experiences. So in the end Saks only cared about what their policy was and that is so disappointing. Gary Farrar Pinpoint Strategy Consulting From: Matthew Bailey [mailto:Matthew_Bailey@saksinc.com] Sent: Wednesday, November 26, 2008 4:49 PM To: gary_farrar@hotmail.com Subject: Regarding Toy Watch Dear Gary Farrar, We do apologize, but we are not able to issue a return for item 0408173226904 (Pink Metallic Chronograph Watch). Saks Fifth Avenue's policy for jewelry is 30 days; this policy may also be confirmed on the shipping receipt. We can assume nature wear and tear are displayed on any item attempting to be returned that was purchased in December 2007, and is therefore not resalable. However we would like to offer you a proper contact number if you wish to have your watch repaired. Please call the ToyWatch Service Center at 877.998.8600. ToyWatch will provide you with a Return Authorization Number and instructions for sending in your watch for service or repair. You will be best served by having your watch available when you place your call. Sincerely, Matthew Bailey Quality Assurance Analyst, Employee Development Center read more

The store was very organized and everyone was very helpful. We went mainly to buy a dress. When we stopped by the perfume area, Fatima delighted us with her in depth knowledge of different types of perfumes. It was entertaining as well. read more

everyone is very helpful they do not over sell.i feel very relaxed when i shop there.regards philip